Santa Marta Lomakeskukset

Plussat: Service

Miinukset: The restaurant is far that the Room

Plussat: Stayed at the Reservado tower. Very modern and clean. The rooms are spacious with ceramic floors and good air conditioning system. We had issues making our check in our first night due to an inconvenience with our airline. When we called to let them know we wouldn’t be making our check in the first night they were understanding and held the room until we got in the next day. The food, facilities, and service were top notch.

Miinukset: When we tried to exchange US dollars to Colombian pesos so we could tip the service staff they would not let me exchange due to the fact that I was a Colombian citizen (living abroad and with US citizenship as well). Luckily my fiancé is a US citizen. When she tried to exchange a simple $20 bill they wouldn’t accept it because it had ink marks on it.

Plussat: I like the trees, plants and Iguana's that are all over

Miinukset: It was sometimes very difficult to communicate with the staff because most didn't speak English. There could also be a bathtub inches bathroom

Plussat: Irotama has 5 different towers, all nearby, Irotama Reservado is the newest and is amazing, we arrived there but realized that maybe it could be too calm for the kids, so we moved to Irotama del Sol, the apartments in both towers are fully equipped and really nice, big and confortable, complete kitchen, washing and drying machine, nice bathrooms, we also had a big outdoor Jacuzzi, the place is amazing, very clean and well equipped, but the most amazing thing is that the staff is really nice and courteous and helpful. we even had a medical condition with one of the kids, we went to a hospital for a preocedure and the next day the hotel reimbursed us all our costs using their own insurance.

Miinukset: nothing!

Plussat: Great facilities.

Miinukset: The suites on the 06 line, have little privacy. A new built tower is extremely close. No privacy in the jacuzzi for romantic evening.

Plussat: Nice and clean.

Miinukset: The quality of the service used to be much better. Time of response in restaurants and cafes was excessive. Distance between my building and the next facility was long.

Plussat: Facilities and location are good

Miinukset: Prices are expensive and limitations of food that are included in the plan

Miinukset: Saavuttaessa hotelliin, kuljetus lentokentältä toimi erinomaisesti. Veivät kuitenkin toiseen torniin, joka on kauimmaisena Irotaman palveluista. Huomasimme sen vasta, kun olimme jo kirjautuneet sisään ja ollessamme allekirjoittamassa viimeistä paperia, huomasin eron. Sen jälkeen vaadimme, että saamme huoneet Irotama XXI:stä, johon meillä oli varaus ja varausvahvistus. Siitä alkoi 1,5 tunnin kiivas taistelu oikeudestamme Irotama XXI:n huoneesiin. Vastauksena saimme, että kaikki muut tornit Irotama XXI, Irotama del Sol ja Irotama del Mar ovat täynnä. Vaadittuani saada keskustella johtajan kanssa, siihen ei suostuttu. Lopulta 1,5 tunnin kiivaan kamppailun jälkeen vaatimukseemme suostuttiin. Huoneissa oli lisävuoteet eli ne oli ilmeisesti tarkoitettu ja varattu myös muille. Kaikki muut palvelut toimivat hyvin, mutta alkutappelu vei pisteet Irotamalta, jossa olen ollut ensimmäisen kerran jo 1970-luvulla.

Plussat: The room was perfect. Everything was like new. We loved the balcony and the view. The rooms were spacious. Juan Carlos was exceptional. He helped us communicate our needs.

Miinukset: No complaints

Plussat: The building is new, clean and incredible. The room was beautiful and the pool was well taken care of and amazing.

Miinukset: There is no gift shop or store, we had to travel down further on the grounds to get to a store when we needed some sunscreen or toiletries.

Plussat: Great Location and the kind of jungle environment gives us a magical touch

Plussat: The location, views ,grounds, staff,pool.

Miinukset: One of the double fauset was inoperable. A large map of area is highly advisable. There was alot we were not aware of cause the map they give you is 3 inches. Also when we arrived we were not given an iteniary of the days events. The maid also did not include this with her visit. Food was good. Best restaurant is Boru. There were no English speaking staff other than one at reception desk.

Plussat: The different style of swimming pools and restaurants Nice beach Lot of equipments

Miinukset: When we arrived at Irotama siglo XXI we have been very badly received. The women at the reception didn’t want to allow us to get accès to the WiFi until we pay (we just wanted accès to internet to check our bank account that we use only for travelling. Of course we had the funds to pay!) A guest had to share with us it’s personal connection. I feel like foreigners are not really well treated in this establishment.

Plussat: I liked the locations, the staff is super nice and kind, they have some activities that make the place interesting.

Miinukset: I hated the food, it is a lot of food but poor in taste and variety. The All inclusive plan have a lot of things that are not included... why they call it all inclusive? The people on the beach selling thinsg and giving massages are really anoying, it was an experience of asking all those people to go away every 5 minutes, I couldn't rest in the beach.

Plussat: Beautiful gardens, nice view, comfortable

Miinukset: It would be nice to upgrade some old facilities such as the “bohíos”

Plussat: The location of the hotel is very central and only a few minutes away from the airport. We got a bungalow only steps from the beach. The room was quiet and the service was excellent. The staff is very polite and helpful. For a better dining experience, make a reservation at Piso 12 restaurant at the Irotama 21 building. The view is magnificent.

Miinukset: Perhaps the only issue with the property is the lights on the path to the restaurants. They are very low and it's hard to see where you are walking. It would be best to install some tall lamp posts.

Plussat: The apartment and the surroundings

Miinukset: The food was not what one expects in a 5 star hotel.

Plussat: The convience of the property from the airport

Miinukset: The facilities could have been cleaner and the staff a little nicer

Plussat: The only good thing about the hotel is the staff. Everyone is very attentive and nice. Also, the beach is ok. The sea is clean and calm. There are enough chairs and beds by the ocean for everyone.

Miinukset: We booked a bungalow. We were VERY disappointed to find out that the place hadn't changed in about 30 years. That means the room was old and outdated. The cable tv did not work. The refrigerator was leaking. There were ants in the room. The bed was too small. The food is not worth the price. The buffet is not worth it. The worst thing is that I booked a room in the tower XXI for my father. That room was about as expensive as this one but 100000x better. it is a new building with ocean views. I believe I booked that one through their website because booking did not offer that option. Their reservation system is also 30 years old, which means that they don't know how to use computers or/and their databases are not connected; They are unable to look up reservations. Be sure to print our your reservation before your trip!

Plussat: The beach is great and well maintained. Walking distance to Sazue shopping mall which has a food court. Confortable rooms. We booked the bungalows. The pool we used was really good. Some of the staff very helpful and friendly.

Miinukset: Rooms need maintenance. Some of the staff very quite unfriendly. Breakfast was ok but not oustanding. Service was bad in the restaurant when busy. Buffet was quite pricey per person for what it was. Despite the good things about this hotel our opinion is that the cost that not reflect the quality of the accommodation.

Plussat: The staff the location was in front of the beach

Miinukset: The vendors outside that didn’t leave you alone for a moment

Plussat: The hotel was a few steps away from the beach, perfect location ! A variety of restaurants near by . The staff were exceptionally helpful and friendly. The hotel was very clean and comfortable . Very safe area . Definately exceeded our expectation . We will be back for sure

Plussat: 1. Coffee was excellent 2. Friendly staff

Miinukset: 1.Safety deposit box kept breaking 2.WIFI didn’t work all the time 3.Breakfast quality was very low1

Plussat: hotel restaurant area under construction wasn't told

Miinukset: the hotel information

Plussat: the location

Miinukset: the housekeeping

Plussat: Convenient location in the middle of Rodadero close to the beach, restaurants and shops.

Miinukset: They sought to charge for as much as they could get away with. They charged taxes even when we were elegible for tax exemption as foreigners. The breakfast quality was rather mediocre.

Plussat: Nice view from our hotel room,close to shops and resturants.

Miinukset: Small room overlooking a wall. Mediocre breakfast. Mediocre internet.

Miinukset: A lot of noise

Plussat: location was the best thing about this place. balcony was great, with a great view. centrally located in El Rodadero, with a quick 10 min drive to central Santa Marta. good restaurants nearby as well.

Miinukset: washroom was much smaller than it seemed, shower was not high enough for a 6' tall person. not very wide either. sink is uncomfortably situated.