Santa Marta Lomakeskukset

Plussat: Comida, ubicación y playa

Plussat: I need to start by saying that I think the price we got for the timing of our stay was luckily very cheap. The main pool in the resort was being renovated and I think this caused the extremely low price. We payed roughly $5000 AUD less than we would have for the same duration on a later date. That being said, the place was amazing, it has plenty of things to do. Lots of restaurants and bars, and all quite reasonably priced. The pools aren’t overly busy, and are very clean. They even have two water slides! We really enjoyed playing tennis and using other facilities here. The service was amazing, everyone was nice and we felt comfortable the whole stay. We payed slightly more for a larger room, and it was huge. They even accommodated our fussy request to move to a room with a better view. Really great service and phenomenal staff.

Miinukset: If I had to give some negatives or constructive criticism, it would be that the lobby could use some re doing, it doesn’t do the resort justice for how amazing it is when you first walk in (this is a very minor issue). The only other issue was the breakfast not having bacon (again very minor issue). The breakfast was large and had a huge selection of buffet options, but not once was the option bacon, just found it a bit strange. You can however order omelettes with bacon included, so it definitely isn’t a bit deal. This place is great.

Plussat: The room was OK and overall clean.

Miinukset: Terrible terrible terrible service! I stayed for 4 nights and no day or night was good! Always something happening. First we got to the hotel, and they didn't want to let us in through the gate to get checked in because we didn't have a room#..hey! Hello? How am I going to give you a room# if I haven't checked in? Then we got to the restaurant and they say we couldn't sit inside because they were closing but we would still receive the same service outside: and we had to wait. For half an hour for someone who would take our order. Every time we went to the restaurant, the service was so slow. We had to wait even like an hour for a small dish of fruit. Did they went to grow the fruit or what? One time that we ordered. Meat, the meat was bad! It even caused us a stomachache. Also, I asked for this room to be next to my family's room and they said when I was going to check in that I never mentioned that before. Also, we went to eat outside, and they were 5 rooms represented in the car, and they didn't want to let us in. Furthermore, one time I ordered an ice cream, and the girl never brought it; when I asked for it, she said she never got clarification on the flavor, but hey if you were confused you didn't ask for clarification either and decided to ignore it. additionally, we went to the pool one afternoon, and the odor was extremely disgusting!!!! This is nowhere near a 5 star service hotel!! Please look for a different one for your stay if you want to get good service!

Plussat: The common areas

Miinukset: The sushi and cocktails does not were so Good.

Plussat: - The facilities were beautiful - The pool was nice - The beach was clean, very well kept - Door men were very attentive - Away from the main stream beaches but close enough for a short drive to Santa Marta and Rodadero for food - 5 minutes from airport

Miinukset: - Front desk service was awful and not welcoming. (The entire lobby is quiet and an awkward first experience) - Food - Room service has awkward times - Can't buy basic things anywhere after hours including water! - Breakfast food was ok - Bar at pool makes horrible beverages. We had their margaritas and coconut beverage. - WiFi coverage was bad in room. Fine on balcony.

Plussat: Excellent beach front resort with all facilities to have amazing vacation. The Parque Tayrona is like 40mins away and it has the best beaches in Colombia

Plussat: close to the beach

Plussat: it's a very nice hotel, the staff is the best

Miinukset: I think food price is a little bit excessive

Plussat: Its beach location and staff attention

Miinukset: No complaints

Plussat: Peaceful, great service, nice food.

Miinukset: The fact that the main pool was closed, but I understand it was for remodeling.

Plussat: the swimming pools, the location, the beach

Miinukset: food is not good and very expensive, cleanliness in some areas, not many activities for kids

Plussat: Hotel is very nice and includes access to the swimming pool and the beach of the other, better and more expensive, hotel. Beds are super comfortable and staff was amazing.

Miinukset: Breakfast could include more options, it was very basic.

Miinukset: Toilet was not working even I told the reception they didn't fix it

Plussat: The breakfast could have been better, eggs, bread and coffee. Not really very good.

Miinukset: Breakfast. Street noise was a bit much.

Plussat: Its location.

Miinukset: During booking hotel provided two room options, but all hotel rooms are the same with two double beds. Rooms had a musky smell. Bathroom water pressure was low, and water took too long to heat. Breakfast was poor, and silverware on tables wasn’t properly cleaned.