Hampton Inn Santa Rosa

Check in was a bit long. I was given our room key, when upstairs to room, key didn’t work , my Husband thought that maybe it was for a different room ( due to the number on card could of been read differently) we went to that room and the key Open the door.....But there were belongings in the room already. Went back down stairs,explain what happened. The 1st room was the right room, got new keys, return upstairs, key still Didn’t work, return again, waited in line for 3rd key, front desk person went upstairs and returned and said it works now.....

My room did have a odor to it. When asked on check out how my stay was, I mentioned about our rough beginning, check in, Her reply was where things resolved..... Never a sorry to hear about that..... We have stayed at many Hamilton, this was the most incompetent check in ever.

It was clean. The staff member at the front desk in the morning was pleasant.

The front staff member could not have been less friendly if he tried. We checked in after a very long day on the road and both his tone and demeanor were condescending and rude. He stated he would have cancelled our reservation since we arrived late in the evening but couldn't because of a computer issue. Not what I was expecting and totally unnecessary on his part to even mention. Last thing I want is to be lectured when I'm totally exhausted by someone who is supposed to be about customer service.