Santa Rosa hotellia

Plussat: Location

Miinukset: No

Plussat: The hotel appears to have been recently remodeled. The rooms are very modern and clean. Beds are very comfortable. I really don't understand why this hotel only has a 2 1/2 star rating. The breakfast is good with lots of variety. I would recommend it.

Miinukset: The only negative is the pet area is a little lacking. Pets have to do their business on synthetic grass (which they don't like) or on gravel. There is an open area next door to the complex but that is inconvenient.

Plussat: The staff was very helpful. The room was a good size and the bathroom layout was good.

Miinukset: Not at all.

Plussat: Very clean and comfy. Staff very helpful.

Miinukset: Direcipes on Google weren't right - but that's on Google, not Best Western.

Plussat: Room was clean. Everything worked

Miinukset: There was no one at the front desk when I arrived and I had to wait a while before someone showed. It's across the street from a truck stop so the noise made it a little difficult to sleep.

Plussat: Staff was friendly, breakfast was nice.

Miinukset: Not a motel fan and didn't see indicated when booking. Room very ordinary

Plussat: Clean, great channel selection, friendly staff.

Miinukset: Breakfast ends at 9 which is a bit early and it's a motel and we were expecting a hotel but fine.

Plussat: The hotel seems newly renovated and was clean.

Miinukset: There is a truck stop right across the road and many truckers in town so its kind of noisy.

Plussat: I'm a seasoned traveler that likes nice hotels. I was surprised by how much I liked it here. Exceptionally clean, the beds and pillows super comfy. Two sinks In each room, 1 inside bathroom area with another in the main room. Nice long countertop. Convenient to unpack luggage from car in front of your room. Delicious breakfast with bacon crumbles and cheese for your eggs, nice touch. And friendly helpful people who work here.

Plussat: Quite

Miinukset: No

Plussat: Breakfast was better than competitors by quite a bit. Swimming pool was nice. Entire facility was clean, and staff was helpful.

Miinukset: Loud noises heard through walls and floor, unlike other Hampton Inns we've stayed at previously.

Plussat: Nice pool. Easy freeway access

Miinukset: Back rooms need to deal with a loud barking dog even when staying on the to floor .

Plussat: Check in was a bit long. I was given our room key, when upstairs to room, key didn’t work , my Husband thought that maybe it was for a different room ( due to the number on card could of been read differently) we went to that room and the key Open the door.....But there were belongings in the room already. Went back down stairs,explain what happened. The 1st room was the right room, got new keys, return upstairs, key still Didn’t work, return again, waited in line for 3rd key, front desk person went upstairs and returned and said it works now.....

Miinukset: My room did have a odor to it. When asked on check out how my stay was, I mentioned about our rough beginning, check in, Her reply was where things resolved..... Never a sorry to hear about that..... We have stayed at many Hamilton, this was the most incompetent check in ever.

Plussat: clean room. really liked the lighting in the bathroom.

Miinukset: parking was not very friendly towards guests who are not familiar with the area.

Plussat: Breakfast included; indoor pool was great for children to use. Comfy beds.

Plussat: Familiar surroundings.

Miinukset: Smaller than most other hamptons. Breakfast did not meet normal standards.

Plussat: Clean, plenty of room, very nice breakfast

Plussat: The staff was provided excellent customer service. They were very friendly and welcoming. Very impressed with there "Happy to help'" mind set. All shifts provided the same level of service. Hotel employee was outstanding with every person coming

Miinukset: Nothing

Plussat: Desk clerk and mgmt went above and beyond on an issue with room bill. Very pleased! Have stayed here before... will return!

Plussat: location

Miinukset: dirty overall. no microwave or refrig. when booked was supposed to have

Plussat: Clean room

Miinukset: Noisey heater

Plussat: Staff was so friendly.  the front desk as well as the gentlemen helping with breakfast.

Miinukset: No

Plussat: Staff was super nice. Great breakfast and room was very well maintained.

Miinukset: Woman on duty (9pm Sunday) was extremely rude and very unhelpful.

Plussat: Pool and breakfast.

Miinukset: Room was very noisy. ADA shower got water all over the place.

Plussat: There still doing remodeling but was really nice considering its just a 2 1/2 stars should be more and the desk clerk was so generous made me feel at home. Breakfast was Awsome. The hot tub was fell good hot.

Miinukset: Nope

Plussat: Over priced

Plussat: It had all the right stuff but lacked with smoking odors throughout.

Miinukset: Nonsmoking room reeked of coverup odor from a smoking room

Plussat: Clean and quiet

Miinukset: Bed uncomfortable

Plussat: Good condition

Miinukset: Good location

Miinukset: The shower was full of mold and I had trouble with my breathing because of this.

Plussat: Staff extremely friendly.

Plussat: The beds were comfortable. Great hotel for the price.

Miinukset: The recliner and luggage bench (which was covered with fabric) needed to be thrown out.

Plussat: Bed was comfortable and it was sufficiently clean

Miinukset: You could hear everything going on in the room next to you. Security lock on the top of the door was broken. Heater was extremely loud when it kicked on. Toilet needed replacing.

Plussat: Easy access on and off the Highway. Room was a good size. Firm bed, if you like that sorta thing. Team here was good and had excellent dinner recommendations. (Chicos was delicious!)

Miinukset: Linens were stained. Room was not clean (gunk in tub, bugs and cobwebs etc) The shower head didn’t put out a lot of water, wouldn’t change settings, and would turn cold intermittently.

Miinukset: No Decaf coffee available. No oranges as showed in pictures. Hair dryer in bathroom was not working and the room radio clock did not work. I

Plussat: The room seemed recently remodeled or new. Hardwood floors, comfortable bed, big fault screen TV - very nice. The person at the front desk was great.

Miinukset: Hotel had cockroaches and a large build up of mold around base of tub.

Plussat: Clean and at a good location

Miinukset: Staff was not very friendly.

Plussat: It is overrated motel! The towels were dirty. The air conditioning was really noisy!

Plussat: Location and light breakfast

Miinukset: Wouldnt accept cash

Plussat: Very clean and new for $----; of course this is off season.

Plussat: The high end linens and comfy pillows and bed were 4 star quality at a 2 star price

Miinukset: The complimentary room coffee needs to be a better quality

Plussat: Availability and free breakfast

Miinukset: The air unit never shut off even when I set the temp ata higher level where it should've shut off

Plussat: Desk Clerk very Friendly and helpful.

Miinukset: Toilets not cleaned properly.

Miinukset: I was sent to two dirty rooms that weren’t cleaned and had unmade beds. The third room had a made bed but the restroom was not cleaned, and was unsanitary. Hallway floors were not vacuumed, and the trash cans were overflowing. The cable TV did not

Plussat: Breakfast

Miinukset: Dog was allowed to run free in the lobby.

Plussat: Amenities and price for value we liked best.

Miinukset: Nothing I can think of.

Plussat: Good breakfast and staff.

Miinukset: Ice maker on our floor out of order.

Plussat: It had so much better lighting & wider hallways with 2 elevator..loved it!

Miinukset: Indoor pool had to dark of lightning with windows open with 38° outside..that made it chilly to use the hot tub. Heater in room didn't work correctly for settings..kicking on & off like uncontroll thermostats. No extra blanket in closet for winter time. But I guess I could of asked for it?

Plussat: Good location. Good people nice and clean place

Plussat: Breakfast was ok. Hotel was overall just not too clean.

Miinukset: Pool and Hot Tub were both out of service. Staff not friendly

Plussat: Clean room, easy parking and the front desk person recommended a fantastic and reasonably priced Mexican restaurant a few minutes from the hotel.

Miinukset: No

Plussat: The lobby was very clean and new!

Miinukset: The furniture and set up of the room was awkward.

Plussat: Great staff. Hot tub!!

Miinukset: No

Plussat: Location and price was good. We weren't vacationing, just passing through.

Miinukset: Breakfast was cereal, muffins, waffles. Bed was hard and kind of lumpy. Old facility and the updates were were done poorly. Spend a little money on some new bedspreads.

Plussat: Good place to crash for a night if you want to save a few bucks. Simple but adequate breakfast. Nice large 4k tv. Parking lot was well lighted and we were able to park 8' from the door to our room.

Plussat: It was old but very clean. Owner was nice. Bathroom remodeled and clean. Shower had good power. Breakfast was simple, but great value for the money.

Plussat: This place is the best bang for the money and the owners are so nice and personable!!!!

Miinukset: No

Plussat: price

Miinukset: Room had a very stale smell.

Plussat: Clean and had a microwave and fridge. Water was hot for a shower. Cheap place to stay for an over night.

Miinukset: Things were in poor shape. Faucet needed some work. TV remote didn't work porpet and sound could not be adjusted.

Plussat: The location was great and the area was well-lit. The front desk staff was friendly.

Miinukset: The room was freezing cold and took a long time to warm up. The bathroom never warmed up. The carpeted floor was not as clean as they should have been.

Plussat: Very clean and everything smelled clean. No cigarette smell. I will definitely choose this facility again. Definitely recommend!

Miinukset: NA

Plussat: Great value, pleasant staff, easy access to hwy 40, breakfast better than expected.

Miinukset: Furniture smelled somewhat to smoke

Plussat: The clerk was very friendly and the room was clean.

Miinukset: I don't think the "coffee " was coffee. It was real weak and kinda tasted like tea.

Plussat: a clean room, ok for a 1 night stay

Miinukset: the directions to hotel were poor. the outside appearance was poor

Plussat: Price, clean, easily accessible.

Miinukset: Near railroad tracks, so heard the train through the night.

Plussat: Staff was friendly and helpful good loacation

Miinukset: When we first arrived heater and phone did not work, desk clerked helped out.

Plussat: breakfast was just ok. Friendly staff, helpful.

Miinukset: Building needs updating, not the picture on the web page.

Plussat: Nice small gift shop. Breakfast was very basic. Tables are very small - not enough space even for couple with 1 kid.

Miinukset: The toilet in our bathroom was NO CLEAN before we arrived. It's very disappointed wen we travel with kids and bathroom is first place to use after arriving.

Plussat: The staff were awesome.

Miinukset: The bath tub wouldn't drain.

Plussat: The hotel was nice as was the staff.

Miinukset: We did not receive a statement after checking out. We were told it would be emailed. We never received it. I call the hotel and she said she was emailing another one. I confirmed my email address. It was correct. Still have yet to receive the statement.

Miinukset: Very dated and smelled old. Needs lots of TLC

Plussat: It was close to the interstate and the rooms were very clean.

Miinukset: We arrived around 9:00 pm and there was nothing in the area that would deliver food so we had to run back out, up the interstate for food.

Plussat: Was not as clean and updated as previous

Plussat: What I didn’t like was that there was no soap in the room, no Kleenex, the tub was dirty, the light fixture by the beds was dirty and there was no microwave. Oh, and the lightbulb needs to be changed on top of the refrigerator. It doesn’t work!

Plussat: Everything, room food and staff

Miinukset: Very nice rooms.a perfect breakfast and nice people.

Plussat: You get what you pay for. This room was on the cheaper side... we just needed a place to sleep for a few hours.

Miinukset: I selected a room with two beds, but was given a room with one. There were five of us (my husband and I, and three kids). When I told them the issue, the guy at the front desk threw the room keys and started slamming stuff around on the desk.

Plussat: Accessible room. Shower bench. Clothing hanger at accessible height. Our service animal was welcomed. Nice gift shop in lobby. Breakfast was excellent. Staff was more than accommodating. Decor in room outstanding. Price reasonable.

Miinukset: Nothing NOT to love about this Super 8. Best experience ever.

Plussat: Clean, comfy bed.

Plussat: Check in was quick, attendant was pleasant.. even had treats for our dog. Room was probably the nicest we’ve stayed in (Family of 5! We try to stay in one room to save money. This room was large, with a separate sitting area/fold out for the kids.

Miinukset: The room was not completely clean. There were candy wrappers behind the couch.

Plussat: price and location were good. room was quiet. free breakfast was adequate.

Miinukset: room was relatively clean but worn. lots of scratches on doors from dogs trying to get out. carpet seemed in need of replacement.

Plussat: I had an issue and resepecionist resolved it really quik. I would be great if jacuzzi was indoor. Other than that everything was great.

Miinukset: The place easy to enter back to freeway 40 very clean.

Plussat: Generous sized room, comfortable bed, and most important for us, pet friendly.

Miinukset: The only thing I didn't like was that a neighboring resident lets his dogs run free. The hotel staff said the dog was friendly but it was concerning to me with two small dogs.

Plussat: Breakfast was good. Water came out of the orange juice dispenser.

Miinukset: Bathroom had damage where a tub support rail had been broken off.

Plussat: Pet friendly

Miinukset: Needs more clesning

Plussat: Very clean and spacious

Miinukset: The bed was too firm

Plussat: Is on top everything

Miinukset: Dogs running outside

Plussat: Conveniently located near the highway.

Miinukset: The room was not as clean as other hotels which was disappointing as the hotel was otherwise very nice.

Plussat: Very good breakfast, nice room, easy access.

Miinukset: Reservation was slow to book, night check in person not very helpful

Plussat: The staff was friendly.

Miinukset: Very dated. Very limited luggage carts.

Plussat: Easy on/ off from I40.

Miinukset: They seemed to be undergoing renovations and it wasn't very clean. Also the shower had a strange setup which made it hard to use. Lousy Wi-Fi.

Plussat: Great value and pets stay free

Miinukset: Needs more parking area

Plussat: Bed was comfortable it was a good location and good for the price.

Miinukset: Didn't like how you can hear the people upstairs walking around all night long sounded like they were working something I'm sure it was their bikes I sen on the balcony this morning, very disrespectful on there part. The towels sucked.

Plussat: Very friendly staff.. spacious bathroom

Miinukset: No fridge / microwave

Plussat: The front desk lady she was very nice

Miinukset: A non smoking room smelled alot like smoke

Plussat: Good value. Accommodated our pets. Clean and easy check out & in process.

Miinukset: The room was small. Needs better parking for a vehicle towing a trailer.

Plussat: Convenient location and reasonable price

Miinukset: Nothing

Plussat: Nothing, it was a place to sleep.

Miinukset: Shower curtain had a dirty wash rag hanging on it. Tv got one channel. Noisy after 10:00 PM. The place is in need of a lot of maintenance. Did I mention there was a dead bee on the carpet?

Plussat: Location

Miinukset: Filthy

Plussat: Location.

Miinukset: Much needed maintenance. Shower had an old used washcloth hanging on it. The tub was old and worn. The door did not seal. Noise after 10 PM. Tv only got one channel. Found a dead bee in the middle of the floor, indicating they didn't vacuum. Walk ways i

Plussat: Location

Miinukset: It was very dirty. The bed had dog hair all over the top sheet. I was to tired from my roadtrip to leave or complain.

Plussat: Very clean.

Miinukset: Continental breakfast only had cold options besides oatmeal. Shoud add waffle maker.

Plussat: More than I expected

Plussat: Clean and spacious.

Miinukset: Desk staff was a little grouchy but I would be too if I had to receive guests all night and be back at the desk in the morning.

Plussat: Exceeded expectations. Very clean. Staff friendly and polite. Had fresh cheese omelet and waffles for breakfast.

Plussat: location was nice, rooms are not great but ok for the money. Lot of the staff don't speak english

Plussat: The room condition was better than expected for the rating. The room was larger than a typical room.

Plussat: Ease in registering,

Plussat: Price

Miinukset: Poor wifi, not hot water

Plussat: Location was good on 66 between two exits off interstate 40.

Miinukset: The breakfast was very sparse

Plussat: Location is great, near freeway. Parking infront of room door.

Miinukset: When room door was closed, there was a large gap between the door and frame...you could see daylight through the gap. We stuffed a towel in the gap to keep a draft out. Heater was on and temp was good so that was fine...just odd.

Plussat: The beds

Miinukset: Dirty room. The hot breakfast was a joke. Won't ever go near the place.

Plussat: NASTY DIRTY SMELLS LIKE PEE

Plussat: Great mattress and bedding

Miinukset: Door hard to open, electric plug by chair bad needs replaced, open beer left in fridge, tv poor color and picture.

Plussat: nothing liked

Miinukset: Dirty ashtrays and torn towels... very nasty I will never stay there again..

Plussat: Dirty rooms, bath tub had hair mildew, ashes in adj tray, got a smoking room instead of non smoking as has requested for reservation, fire alarm hanging from ceiling, floors dirty and had debris on floors, .

Miinukset: It was not clean more kept up

Plussat: Staff went over and above to satisfy all of our needs. Very caring and we will book there again next time we are in town.

Miinukset: Everything was 5 star No complaints at all

Plussat: Easy parking

Miinukset: Room was not very clean, smoke detector not on ceiling but had been detached,room needed more cleaning. Breakfast room was filthy and old bread and muffins were out.

Plussat: Only stayed for the night. Good value for no frills

Miinukset: Microwave broken. Lamp broken. Kleenex dispenser empty. Only 2 towels for 4 guests. Sign said breakfast starting at 6 a.m, but door locked. Staff was there about 6:10. Breakfast very skimpy. Went to McDonalds. Furnishings old and worn out.

Miinukset: The breakfast could have oatmeal for diabetic people.

Plussat: It was close to the route I was taking.

Miinukset: It did not have any coffee maker or ironing board and iron.

Plussat: The room smelled of mold. It was the AC filter, I washed it and it did improve the air quality, but there was still a residual smell of mold. The owners need to be educated in hotel management and cleanliness standards. The carpet and furnishings are very worn.

Miinukset: The window lock was broken, with just a piece propped in the channel to block attempts to open, which didn't make me feel safe. The door looked like it wasn't closed completely and could be easily kicked open.