Melia Paulista

The location and cleanliness

The receptionist gave me a terrible room overlooking the parking lot even though other rooms in the same category were available and had a much better view. I had to ask to get what I want. Even worse, he started talking to me about upgrading my room even before he told me anything about the room that I actually paid for. For some reason, it seemed like he was punishing me for not paying for an upgrade! Two different reception staff promised me the room would get a birthday decoration as a surprise for my girlfriend and based on my request but nothing happened and the result was an extremely embarrassing situation for me when I entered the room with her expecting the decoration but there was absolutely nothing there. When I complained the next day, they told me they'd investigate and get back to me. No one did! I asked for an extra pair of flip flops because the room had one only and we needee another. The receptionists seemed like they were shocked as if I asked for something complicated or major. And they said they would see what they can do! Seriously? For a pair of disposable flip flops? Obviously I didn't get anything. I'm really upset about how the hotel handled me during my stay there

Nice location but property needs better maintenance.

old dirty carpets, dirty walls, old furniture.