Sapporo Grand Hotel

Location

I had been traveling for 2 weeks by myself and I was ready to go home so I booked this hotel. It isn’t 5 stars by anyone standards. They were nice staff when I first arrived trying to help with my suitcase and greeted me like a5 star hotel. I got there early so I left my suitcase and went for lunch as they say check in time is 3pm and that’s fine. So I went to have lunch and came back around 2.30 and wondering if my room was ready. The nice lady at the front desk was very polite and just said that it wasn’t ready so ok I waited. There weren’t anywhere comfortable you can really sit , no sofas, just seats so i found a nice chair in front of the loos. Until 2.45 I kept seeing people getting their rooms so I went and asked again about my room, the lady who was assisting me was very nice and very softly spoken and said that my room wasn’t ready. Then I saw this family who came on the same train as I did they were about to be taken up to their room(this is now 2.50pm) so I asked the receptionist again why this family’s room was ready. Then suddenly another receptionist just turned up and said No your room isn’t ready and her tone was rude so I turned and said how come this family has a room now, so she just said because they paid an early check in. I understand the rule of 3 pm check in but I just felt like I was being treated badly because I didn’t pay for the early check in. They could be a bit nicer. Maybe I’m just the unlucky one. So finally when I got my room I found the room the bathroom dirty and the towels were not 5 star hotel standard. It’s like 2 stars standard. I called house keeping and the head of house keeping turned up and he was very nice and he spoke English well. He arranged the toilet to be cleaned right away. I told him about the situation I had with this receptionist and he was very understanding and tried to compensate me by offering free breakfast. But I didn’t want breakfast , that’s why I didn’t pay for it from the start.