Sarajevo hotellit Novo Sarajevo

Plussat: A very friendly and well kept hotel. The rooms and common areas were immaculate. It does cater to a religious Muslim market, so there are tensions with secular and gentile guests. For instance the pool has hours set aside for women only. The other hours are supposed to be co-ed, but some men may object if women are in the pool with them. Overall, most people make the effort to accommodate everyone's needs.

Miinukset: It's location near the U.S. Embassy requires a cab ride in order to reach the old city.

Plussat: Not much

Plussat: The staff was so kind specially at checking in and out...

Plussat: I liked the breakfast and that’s about it.

Miinukset: The reception staff were not friendly. Although they have delayed our check-in and instead of 2pm we checked into the room after a long flight at 5pm. When it was time for us to check out, we requested 30mins more after 12pm just to collect our luggage the lady in the reception shouted at us and claimed that we are causing her problems. This kind of behavior is unacceptable, noting that I have booked a suite with the hotel, which means I paid a hella lot more. The reception lady also took 10euros more, although through booking it says that it’s 820euros in total, she took 833euros without explaining what the fee was for. Noting that we didn’t order anything extra, and we overruled the fact that a hotel didn’t have a clothes ironer. The beds were not comfortable at all and the WiFi is not convenient. This was supposed to be a leisure trip for me and my family, but this treatment didn’t feel like one.

Plussat: The staff goes beyond your needs, tell them if possible they will do it.

Plussat: Location

Miinukset: Unfortunately I stayed in the hotel for 7 nights and it was one of my worst experiences staying there. Room was not clean ( the carpet was dirty and I can see the dust all over the place), the room and the size of the bed were small even though I chose superior queen room. I asked the receptionist to change the room but they were not cooperative. Facilities mentioned in their page was not available including slippers, bathrobe , I asked the receptionist many times to send them to my room and at last they gave me only one ( but we were two!). Not only this, everything was serviced for just one person including water and coffee. Small spoons were not available. Finally, my experience was generally disappointing given that the hotel supposed to be international!

Plussat: Clean

Miinukset: - Swimming pool was closed for maintenance - no iron as it is against hotel policy

Plussat: excellent gym and swimming pool with sauna.very rich breakfast.

Miinukset: little bit far from the center but Sarajevo is cheap city.3-4 euros is enough for taxi to center.

Plussat: The reception staff are helpful and professional. The breakfast is excellent. Location is wonderful. Housekeeping service is good.

Miinukset: Wi-Fi needs to be improved. Hotel is old so expect to have small issues in the clean. Pillows are not comfortable.

Plussat: Staff was cooperative and the location was excellent

Miinukset: Suitable for family

Plussat: Friendly staff and place was clean the gym was good too. Good location. The receptionist was helpful for the gym and quick check in and out.

Miinukset: The room is too small and the wifi is not working, the bed too small for 2 Adult and 1 baby!

Plussat: Rich breakfast. Spacious SPA. Convenient location near river walk and public transport. Good value for money.

Plussat: On the edge of the city centre just in walking distance but well placed. There is a team system in the city. The dinner was very good and the breakfast was excellent.

Plussat: Not much for ambience but it’s got a nice terrace and it’s about 10 minutes walk to the main bus terminal and train station.

Plussat: Good price, well furnished room and bathroom, excelent breakfast, staff was polite, check in and check out was fast.

Miinukset: The room was very small. Not as close to the center as you would like. Parking is very dark but not crowded. Our passports were retained for the night ( i'm not sure if this is required by the law but is a bit strange) thiugh we were offered "green cards" that prove that we have our passports at the reception. The coffee was strange, not bad but strange(this might be just a cultural difference though)

Plussat: Amazing breakfast buffet, nice staff, gave me view of tower just asked

Plussat: The staff was very helpful and friendly Free parking Hotel offer transfer to center for reasonable price

Miinukset: The furniture is old.

Plussat: Location is good, a few minute walk from the center.The room was nice and clean. Staff was polite.The breakfast was very good.Thank you!

Plussat: Good price for what they are offering. Good breakfast!

Miinukset: It is not top notch hotel but has good price performance ratio. Parking is free. Close to Twist Tower.

Plussat: for this price a quite good offer.

Plussat: This time bed was good.

Plussat: Every thing is good

Miinukset: Every thing and hostility was very good

Plussat: Hinta oli halpa.

Miinukset: Sijainniltaan vähän syrjässä keskustasta, mutta kätevästi pääsi kävellen eikä taksikaan ollut kallis. Aamupala oli mitätön ja huoneet haisivat hieman tupakille sekä olivat tunkkaisia. Kuitenkin ihan sopiva yhden yön yöpymiselle.

Plussat: Sijainti. Ystävällinen henkilökunta. Ilmastointi huoneessa. Hinta-laatusuhde. Hyvä aamiainen ja ruoka ravintolassa.

Miinukset: Vaikka oli Superior luokan huone, siihen ei kuulunut jääkaappia. Sen sai 3 e lisäveloituksella/ vrk.