Comfort Inn

Good selections but very small area.

Renovations that were kept secret when we booked thru booking.com we were not informed before arrival.....by hotel. And ended up {too late to cancel without penalty} the registration lobby, its self, 'a construction zone' with many danger signs. Dirty random waste wood on the floor. The wall to the right was completely blown-out and ceiling above ripped apart, exposing wiring, water lines and ductwork. To boot, hard hats were not worn by some construction workers or hotel employees present in this 'dangerous: construction zone. | at the very least, all guests should have been issued hard hats| lol seriously though safety seems to be second to $$

Nothing

The fact that I reserved the room online, with my debit card that I use as MasterCard as well. When I got there with my 11 year daughter who had a rugby name at 8:30 am. I was told by your staff that I needed a credit card. That was the end of story. I told them they could take the deposit for of my debit/MasterCard. They said no, I said then your online service should not have taken my debit/MasterCard. It was 1am I the morning, the staff then chose to ignore me and my daughter, instead Of trying to help us out. We had just drove over two and half hours from Kitchener from my daughters rugby game. The staff there instead told me it was my problem and there was nothing they could do. I find this hard to believe. But I would like to say thank you to your staff for putting us out on the streets of Sarnia for the total of 5 hours that we would have needed to stay at your location.