Scranton hotellia

Plussat: Nice all round

Miinukset: N/a

Miinukset: Arrived around 9:30 pm. The front desk was disorganized. Started with one man. Got switched to a lady. They had us insert cc in terminal. Said $50ok. Didn't know what this was. Couldn't get any help. Finally told us for incidentals if needed. Had to redo card. It took a long time and we had no idea what was going on Got to room which was an "upgrade". ADA room. Refrigerator had been on defrost. Wasn't cold until next day. Had one bath towel in room Next day we had no bath towels and no coffee cups. Had to call to get them Then when we checked out we found we were being charged for breakfast. The night we checked in the front desk later offered us breakfast vouchers. We said we had purchased room with breakfast. Which we believe we did when booking. He said ok. Didn't even know we were in fact not getting free breakfast? Finally the lady who checked us out removed the fee. We only ate because it was free? Very poor especially for the Hilton name and the price

Plussat: The restaurant.

Plussat: Comfortable beds, rooms are modern and well-equipped. Coffee shop, workout room, and pool all convenient and nice.

Miinukset: We stayed three nights and our room was never cleaned, even though we were gone nearly all daytime hours and on the second day, I told the front desk at 4 pm it still wasn’t done. We have stayed before and hadn’t had this issue, so we aren’t sure what happened.

Plussat: Staff was great. Nice pool, gym and hot tub.

Miinukset: Didn’t like the unaffiliated parking garage situation or the confusing process for getting the car in and out as a hotel guest.

Plussat: Central location. Enjoyed walking everywhere!

Plussat: nice gym area.

Miinukset: outside entrance to hotel always smells like cigarette smoke as is confined by overhang. should set up some fans.

Plussat: Location, cleanliness, gym, pet friendly, beautiful hotel, parking

Miinukset: Parking garage was a tad inconvenient to get to if you left something in the car but it was still very close for being in a city

Miinukset: You need any thing ask for Tyler. This young man helped us during our stay and was an amazing wealth of information and kindness. Thank you young man.

Plussat: I called to get refund land last night I stayed two hours and had an allergic reaction. I called 911. Paramedics came. I left to another hotel.

Plussat: Nice indoor pool, central location, comfortable rooms

Miinukset: Breakfast and parking were not included in the price. The hotel was only marginally better than the Best Western Plus, Holiday Inn Express hotels I also used on this trip, but cost 3 times as much.

Plussat: What I like the best was the large bathroom in the room. It would have been better if the bathroom had better water pressure and if the sink wasn't clogged.

Miinukset: The room was dirty. The headboard had stains everywhere. The rug needs to be shampooed. You can tell the furniture wasn't wipe down it had something dried up splatter across the dresser. I would never stay in this hotel again.

Plussat: The pool. Breakfast. Good accommodations.

Plussat: One of the cleanest motels we’ve been in

Plussat: Easy to get to

Miinukset: Breakfast options limited so we went elsewhere, curtains did not close so room was too bright. Wifi was very slow and insufficient.

Plussat: The staff was super friendly and helpful. The other people staying here seemed really nice too. The room was clean and comfortable. It is located less than a mile from great restaurants. We had fantastic sushi last night. The complimentary breakfast was delicious.

Miinukset: Nothing comes to mind. It’s a great place to stay after driving all day.

Plussat: Comfy beds

Miinukset: Slow Internet

Plussat: There was not one thing that I didn’t like. I’ve been there several times, I always go back.

Miinukset: Nothing

Plussat: Breakfast was good

Miinukset: Beds weren't that comfortable

Plussat: the room, breakfast, & the staff.

Plussat: Check-in staff was friendly and professional. Room and bathroom were extremely clean. Bed was very comforting. Breakfast was varied and delicious!

Plussat: I like the breakfast and hotel surroundings

Miinukset: The room given was handicap people's room and its have only bed we asked two queen of full beds and very conjugated,

Plussat: Convenient to the interstate. Restaurant close by within walking distance.

Miinukset: Hallways seemed really dark. Breakfast was just okay, however there was no meat offered the morning we were there.

Plussat: Bathroom floor was unclean with hair all around toilet and under sink which made us question the cleanliness of the entire room. Upsetting for a branch of the Hilton Family!

Plussat: They could have used more waiter/waitress staff in the restaurant- totally under staffed. The hotel was booked

Plussat: A hotel with true character - loved the architecture of the old train station with marble columns, old leadlight windows and wrougnt iron features. The restaurant is 5 star - staff were all friendly and attentive. A memorable stay.

Miinukset: Sometimes noise from downstairs carried up but never constant or a problem.

Plussat: Impressive property in former rail station. Nice rooms, and easy access from interstate. Fa julius fine dining restaurant open Tu-Sat

Miinukset: Recent upgrades to rooms, but bed a little hard. When restaurant not open, eating in bar is only option. Food good, but service isnt.

Plussat: Good breakfast. Beautiful hotel, nice room.

Plussat: Clean and comfortable modern room in a hotel with historic charm. Very pleasant staff.

Plussat: I loved how it didn’t look like the run of the mill hotel!! Had its own look which was beautiful!!

Plussat: It is a delightfully renovated, classic old train station. A Unique Hotel.

Miinukset: No

Plussat: The rooms had plenty of space, but the decor of the hotel is what we like most. Everyone was super friendly and made us feel at home. That is extremely rare these days. We especially liked the staff at the cafe and enjoyed spending time at Trax too.

Plussat: The staff was great and so was the food in the bar area.

Miinukset: Only one elevator was working.

Plussat: The building and history was astounding! Exquisitely appointed and opulently decorated. The period lobby and common areas were left to their distinction when you entered your modern private accommodations. Excellent for our needs!

Miinukset: The hotel was wonderful! The evening clerk was a large black eye to the establishment as she did not offer any assistance with an over booking issue that we experienced. The midnight clerk was an absolute ANGEL as she resolved our problem completely!

Plussat: Offer maybe a bathtub in some of the rooms. Also a swimming pool and or a hut tub downstairs would be an awesome amenity! Our room was upgraded when they found out it was our anniversary and that was really nice of them! Good surprise!

Plussat: Staff and restaurant great. Rooms very nice, clean and it's right off the highway, so good stop when traveling.

Plussat: Everything, the room was spacious and super clean. The amenities of free wi-fi and printing, clean laundry facilities, a walking trail and wonderful view of the Poconoos. Breakfast was great with lots of selections and great coffee as well as capacinno. I highly recommend this hotel.

Miinukset: Toilet/bath tub area was a little tight with the door in the way when opened.

Plussat: Location was great. Staff was very helpful and accommodating. We needed a last minute early check in and they were able to help us and were very understanding about our personal situation.

Miinukset: Walls were a little thin...could hear noises from hallway and above floor. Some very noisy guests in the early hours (1-2 am) in the hallways. Staff dealt with them right away but it was disruptive to sleep. Somewhat out of control of the hotel staff

Plussat: Quiet and clean nice hotel. Great place to stay after a very long day.

Plussat: The room was great and I had plenty of space during my time there.

Miinukset: The wifi wasn’t working which didn’t allow me to do my work. My hotel door key kept deactivating and I had to continuously go by to the lobby to get it reactivated which was very annoying.

Plussat: Great room size, layout and facilities. Comfy bed gave a good night sleep. Nice breakfast and good laundry facilities.

Miinukset: Just a little difficult to find in the dark

Plussat: Clean and beds were comfortable. Breakfast was great!

Miinukset: Nothing really

Plussat: Spacious room! Kind help at front desk :)

Miinukset: Booked room with two queens....they were full size beds, not queens! Bathroom wall had something splattered on it....dead spider in tub....?

Plussat: Nice room in a good location.

Miinukset: Breakfast is so-so.

Plussat: Clean, gave our cookies in the evening.

Miinukset: Nothing!

Plussat: Suite was perfect. Could have stayed there for a few days.

Miinukset: Nothing

Plussat: Location was perfect, close to all of the area's attractions and restaurants. Nice pool amd game room for the kids.

Miinukset: No Complaints.

Plussat: Nothing not to love about this property

Miinukset: No bad comments here.

Plussat: Close to where I needed to be.

Miinukset: The hill getting to and from the hotel. The exit drops rights onto a major road that is on a curve with no way to tell if another car is coming. I would never try it in the snow.

Plussat: Clean quite

Miinukset: No

Plussat: Great clean room with a very comfortable bed.

Miinukset: No

Plussat: Very comfortable room; excellent hotel

Miinukset: No complaints

Plussat: This place is a hidden jewel. Far enough from the highway so you do have the noise yet only a mile from a nice shop and restaurant area. Nice fire pit and lounge area.

Plussat: The food and service in the bistro was fabulous. We told the front desk to promote the bistro with 100% confidence.

Miinukset: Shampoos and soaps were subpar.

Plussat: Large room

Miinukset: Hot tub not warm and jets not working

Plussat: Bed was comfy, sofa lounge in room was cool.

Miinukset: Room could have been cleaned better. When we first went in our room I went into the bathroom and there was a massive clump of hair on the floor. Then we found pieces of plastic like from tags on the floor like it was vacuumed.

Plussat: Great location for a concert nearby...

Miinukset: Needs to be marked better...maybe bushes out front, which were blocking sign could be cut

Plussat: Nothing in this hotel really impressed me

Miinukset: Room was cold and uninviting. Bathroom sink and counter not the best for us ladies. $3.50 for small bottle of soda. Coffee pot way to small. Sheets on bed did not feel clean and crisp and kept slipping off mattress Very expensive food.

Plussat: Great location Good price Excellent staff

Plussat: Great location Great amenities Great friendly staff Always a great stay

Plussat: Breakfast included,free snacks.

Miinukset: Getting charged for parking when i couldn't park in the lot at night due to renovations four out of the five nights i was there. Paying for a pull out sofa when there was only a regular sofa in the room.

Plussat: Staff was great. Also loved that the indoor pool was open until late.

Plussat: The bed was heavenly!

Miinukset: Breakfast could have better

Plussat: Breakfast was ok, good selection.

Miinukset: Being charged for parking, really? Bed was ok. No zoned heating so the room was too warm while the living area was a different temp all together. Furniture is a bit dated. Not worth the 180$ I paid.

Plussat: Very nice room. Was pleasantly surprised how comfortable the bed was.

Plussat: Location was great.

Miinukset: I travel to the area almost every weekend. I stayed at this place and paid a little extra this weekend to have my grandchildren have a place to swim. Unfortunately, the pool water temperature was way too cold for them to swim.

Plussat: The rooms are nice and clean and quite big too.

Miinukset: There is construction going on tin the hotel and looks quite bad at the entrance.

Plussat: Breakfast looked nice except didn't start early enough for us to take full advantage of it. Rooms were quiet, large and comfortable.

Miinukset: Beds were a little bit soft for my taste.

Miinukset: Property including room is ragged. Staff was indifferent. Food area was not cared for which makes one wonder about the food.

Plussat: There were real potatoes, the waffle machine worked awesome, and the variety/selection was great.

Plussat: Everything

Plussat: The Food was very hot and good.

Miinukset: The noise in the Back yard of my windows.

Plussat: Check Out and leaving was the best part of the stay.

Miinukset: I did not like everything.

Plussat: Location.

Plussat: The woman at the front desk was super pleasant. The woman at the breakfast area was also helpful.

Miinukset: There's construction on the main entrance but they have a nice ramp from the side door into the hotel. Expected a better breakfast.

Plussat: The staff was nice.

Miinukset: There was almost no toilet paper, it was noisy and not cool enough -an AC issue ?at night

Plussat: The location was great. The room was newly remodeled. It will be great, once the remodel is complete.

Miinukset: Too much construction going on. The breakfast was not good, due to the fact that the breakfast room was not ready. There should be a chair in the King rooms. Had to go to the sister hotel next door for ice.

Plussat: Close to Interstate 81. Walked to Gander Mountain, Wendys down the road. Room clean.

Miinukset: Unfortunately for us the hotel is in the process of renovations. Had to exit the side doors where staff sat and smoked cigarettes. Had to go to the neighboring hotel for ice and the complimentary breakfast was in a makeshift room. BUT the staff were very nice and overall the hotel was doing good for what was occurring on the main floor.

Plussat: Nothing

Miinukset: The renovation has not been disclosed, bed were not queen, but double, no bathroom utensils, ac noisy. Breakfast was included in the price, there was nothing to eat, no seating area. No customer service to call, Great Britain number , expensive to call.

Plussat: Didn’t expect the renovation in progress and was a bit discouraged upon my arrival but otherwise, my accommodation was great. The location was great for where I had to be. Would stay again if I return to the area. The staff at the front desk was friendly.

Plussat: Newly renovated room

Miinukset: We should have been told the whole place is under renovation. Minimal breakfast with no place to sit, had to eat it in out room. Had to go to the neighboring hotel for ice, no functioning ice machine.

Plussat: Cleanliness of room.

Miinukset: All the contruction taking place. Lack of available services.

Plussat: I liked that our room was comfortable

Miinukset: No where were we told that this hotel is under complete renovation! Pillows are terrible. Ice, pool, gym, parking (everything) was offered across the way at the residence inn. Breakfast was served out of a second floor room with no seating so we had to go back to our room and eat. It wasn't horrible but it would have been nice to know as we shouldnt have had to pay full price

Plussat: Comfortable bed

Miinukset: Never informed me of ongoing construction before I reserved the room. The front entry was closed and fenced. The side temporary entry was poorly lighted and slippery. Elevator dirty and control panel was loose. Hallway and room smelled of paint. No ice service , vending or drink s available. Sink drain clogged. Shower soap/shampoo empty

Plussat: Clean, comfortable,bright, friendly, location, value

Miinukset: Nothing

Plussat: Quiet and comfy.

Miinukset: 3 travellers but included breakfast was only for 2.

Plussat: Nothing

Miinukset: The mildew and mold effected my breathing. Had to turn on the air conditioning to 68 degrees

Plussat: Clean, comfortable, great staff friendliness and efficiency.

Miinukset: Renovation of lobby was great. Rooms, not as much.

Plussat: Bed was great. Staff was pleasant and very welcoming.

Miinukset: Coffee.

Plussat: Location

Miinukset: Not clean. Room was smelly and i couldn’t sleep.

Plussat: The booking indicated the breakfast was included, staff at hotel did not know anything about that. They said they would let it pass this time.

Miinukset: coordination with booking.

Plussat: Although it was an older building, it was well taken care of. It was obvious to us that management cared about guest experience and comfort.

Miinukset: Some of the front desk and hospitality staff seemed to have personal issues that inhibited their ability to serve patrons.

Plussat: Location

Miinukset: Weak WiFi connection.

Plussat: Great location

Miinukset: Room was a bit dated

Plussat: The price. the beds, shower was clean

Miinukset: I wish there was a refridgerator or microwave.

Miinukset: The cockroache

Plussat: Nice room, availability of adjoining rooms, clean pool, good breakfast.

Miinukset: No

Plussat: Very quiet. Plenty of hot water. Bed was comfortable.

Miinukset: Bathroom wall needed washed down. Some dirty streaks down the wall.

Plussat: The onsite restaurant is terrific.

Plussat: Ample parking

Miinukset: Front doors were not automatic. Had to hold 2 sets of doors open to get into the hotel

Plussat: Location was convenient.

Miinukset: Everything was fine.

Plussat: Have a bacon or sausage with breakfast

Miinukset: N/a

Plussat: IT WAS A GOOD LOCATION FOR THE EVENT WE NEEDED TO STAY OVER FOR.

Miinukset: The facility is just old, pool had chunks of concrete breaking off into the water, hot tub as well. Our room door handle was barely attached, decor in rooms and lobby dated. The facility was booked solid and yet was only staffed by 2 people for the desk and breakfast. Food was short and cold, the staff did what they could but were overwhelmed. The facility needs to be properly staffed and replaced with a new pool and other modern amenities ASAP.

Plussat: Good location, free WiFi, breakfast included, reasonable price, would stay again.

Plussat: Good

Miinukset: Good

Plussat: plenty of parking

Miinukset: Breakfast was terrible In the pool area it smells like nothing but chloride.

Plussat: Room clean, bed very comfortable, quiet

Miinukset: Only 2 towels in the room and could have used more regular coffee instead of decaf

Plussat: local to our destination.

Miinukset: We stayed two nights. The beds were not made the second night, and there were know clean towels.

Plussat: Really nothing

Miinukset: It was really bad.

Plussat: Location was good, breakfast was terrible.

Miinukset: Everything

Plussat: The convenient of the location and helpfulness and friendly staff

Miinukset: The room we requested was not available. We were offered another room but it was not what we requested. There was something wrong with each room we were shown. First one the door wouldn't open, the second one the beds were too small and mattresses etc..

Miinukset: The hotel is rundown and falling apart. It was dirty and the rooms had a strange chemical smell.

Miinukset: I had to change my own linens cause I'm was dirty

Plussat: The room was clean

Miinukset: It had none of the things that it said No ice machine No Bar or Restaurant Very bad breakfast I wouldn't tell soul about this Hotel

Plussat: The rooms are kept very clean and you can't beat the location!

Miinukset: The hallway smells slightly smoky and someone had a dog in their room that barked a lot! The central areas of hotel seem outdated but the rooms aren't too bad.

Plussat: the rooms were relatively clean.

Miinukset: No one at front desk for 20 min when we arrived. Breakfast area was not even cleaned up at 5:30 pm. Fruit Loops were all over the carpet and counter. One of the cabinet doors were missing completely. Very disappointed.

Plussat: The room was huge! Much bigger then I expected! Very nice!

Miinukset: Computer system needs to be updated. Took a while to check in and out. When we checked out, it showed us as a no show and it took a while for them to find us.

Plussat: The staff member was very helpful.

Miinukset: Door handle in bathroom was not connected.

Plussat: The location was perfect for us. Staff was pleasant.

Miinukset: It seems this hotel has fallen on hard time in the last couple of years. The on line photos did not match up with the reality. The hotel was not very clean and none of the amenities were available. Dirty carpets, non-functioning lighting, some mold, etc

Plussat: It was close to a convenience store and Dunkin Donuts

Miinukset: The room was filthy and had a stale odor, the phone in the room didn't work, the linens were soiled and should have been thrown away a long time ago, and the price should have been half of what it was for this pigsty!

Miinukset: Building was old, holes in the wall, spiders, and their advertisement was not correct. Stated there was a swimming pool and a continental breakfast. Which was not present. Will not stay there again. Also it wasn’t in the best location

Plussat: Not many lodgings to choose from. The alternative was way overpriced. I liked the location which was near the event I attended.

Miinukset: Sadly, the facility is falling apart. Doors not plumb and cannot fully close. Privacy curtains have gaps for passerby to look into. Interior could use some TLC and patch walls, caulk cracks, remove ceiling stains, replace faucet handles, improve wifi in the rooms, add outlets specifically for charging stations.

Plussat: What breakfast? No coffee made. Old muffin s

Miinukset: Every thing. Furniture old and filthy. Mold in the shower.

Plussat: Virtually nothing.

Miinukset: The place was falling apart, the ceiling was falling in at certain places. The breakfast they served was terrible, the cereal offered was a very small amount in a jar and it was stale! the orange juice had also gone off. It would have been better not to offer it. I had to spit it out. 1 night stay was more than enough. Overall: terrible!

Miinukset: No microwave or refrigerator...rude staff...poor breakfast...not to mention the multiple wooden boards holding up the building

Plussat: The location was in close proximity to the event for why I was traveling.

Miinukset: Not necessarily however, there are a few things to note. 1. Service animals are permitted. Pets w/o service animal paperwork are prohibited. 2. The property is currently under renovations. 3. No fridge in room. 4. There are better options for families

Plussat: The hotel was in a good area

Miinukset: The room was dirty and the hotel was run down and it wasn't worth $70+ a night

Miinukset: Seedy part of town, smelled like an old smoking room, part of the building is missing and when I say missing I mean you can see into an old room at the end, they have support structures under the second floor-just let it crumble

Plussat: The only thing good about this place3 is that it was available.

Miinukset: Many: not very clean, front desk was not helpful, the pool was beyond disgusting (there was a used pregnancy test in it). I will never stay here again.

Plussat: There was no breakfast. We had to find a donut shop

Miinukset: The office looked scudsy and messy

Miinukset: Dinginess of room, surrounded by reconstruction. unwillingness of owner to allow us to use his microwave at dinner time. Loud noise of air conditioner.

Plussat: The location was central to the historic sites and a value for the money.

Miinukset: Motel was an original Howard Johnsons and is experiencing a bit of minor wear and tear type deterioration that fortunately is being corrected by the current owners.

Plussat: It was very close to the coach station and town centre. It was reasonably priced and room included a breakfast.

Miinukset: There was no lobby internet facilities, the staff were not overly helpful about cab services (even though there is only one in the whole town) and where to find internet facilities.

Plussat: Nothing. The hotel is filthy,unkept and falling apart. I will never stay there again.

Miinukset: Peeling paint, cracked cement, dirty and broken curtains,stained carpet,horrible bathroom and uncomfortable bed. The door handle was loose and did not close properly. I kept my things in the trunk of my car .

Plussat: It's very cheap

Miinukset: There was a old brewed coffee bag lay sitting in the coffee maker. There was a lot of brown stain in the toilet. A lot of kids running outside and yelling in the morning.

Plussat: Good location, good and free parking place, free wi-fi, good hotel for overnight stay.

Miinukset: Average breakfast.

Plussat: Convenient location, nice management, decent price. I'd come back to stay.

Miinukset: Don't think the room was as clean as would have liked; bathroom floors and such had hairs and were not thoroughly clean.

Plussat: inexpensive but average accommodations

Miinukset:

Plussat: Great hotel for the price and perfect for an overnight stay in the heart of the city. Clean place and nice people at the desk. We chose it for location and price.

Miinukset:

Plussat: i thought the staff was very friendly.my room was clean.i would recomend this room to my friends.its cheap in price and at a very easy to find location.

Miinukset: the breakfast could use improvement.but for the price of that room it was a fair deal

Plussat: Room was clean. There was good parking place and city was only two minutes by the walk

Miinukset: Heater was littlebit noisy. Breakfast was only cereous, bread and juice... no any meat or something like that

Plussat: Nothing

Miinukset: The mattresses were dirty. There was a dirt rong around the tub. The base of the bed was full of dirt and dust. There was an awful odor. The wall paper was in dis repair. Reglued at the seams. The blanket had stains. The worst Econolodge I have ever stayed in.

Plussat: Friendly staff and easy finding of room. The bed was so comfortable.

Miinukset: I didn’t like that things can be updated. Chair was worn out.

Plussat: The employee who checked me in was very nice and courteous.

Miinukset: The room smelled like cigarettes. The carpeting in the room was filthy dirty. The clothes that I put away now smell like cigarettes. I also had an issue with the manager at checkout. His name was Haron. A mirror that was affixed to the wall at on time was resting on the small room refrigerator with a microwave holding it in place. In no way do I blame the housekeeping staff. Everything about the hotel is outdated and dirty.

Plussat: Nothing!

Miinukset: I saw a bed hug on the shower curtain in the morning and hurried up and left. I bombed my car and all it's contents. Place is gross!

Plussat: Functional stop on the way. Friendly staff.

Miinukset: Smell of previous heavy smoking when ours was a non smoking booking. Linen with crumbles and stains. Poor breakfast without dietary options.

Plussat: The price was decent.

Miinukset: I saw a bed bug in the shower curtain!

Plussat: It was digusting smelled bad ,holes in the walls , just all around nasty i was afraid to sleep in the bed stained sheets old nasty bedding in general !!! Never ever stay there again lesson learned !

Miinukset: Everything DISGUSTING!!!

Plussat: Nothing

Miinukset: Bed bugs

Plussat: Not much, bed was comfortable.

Miinukset: Room had a strong smell like old cigarette smoke, sheets hadn't been changed since who knows when, hair on pillow cases. Shower curtain moldy where it rests against the tub. Hall carpets musty smell, dirty. This facility needs thorough overhaul and updating.

Plussat: location

Miinukset: hotel had a stale smell in the rooms and hallways, clean, but smell affected my wife's allergies

Plussat: Ok if your stopping for the night to catch some sleep

Miinukset: Was not allowed to take the “free continental breakfast “ to room, had to eat it in the lobby. Went to take a shower and the only towel was a bath mat. Was told we’d have to wait one hour if we wanted towels. I paid cash but they still wanted a card in file which I fine until I saw before checking out that it was charged for the room twice

Plussat: The guy at the front desk was very friendly.

Miinukset: The room was dirty and half the electrical outlets didn't work. Fridge wasn't plugged in and tv didn't work. Thankfully it was just an overnight trip and we were there only to sleep.