Four Seasons Hotel Shenzhen

Four Seasons honestly has the best team. I celebrated my 26th birthday at the hotel and I was given a free upgrade to the Junior suite with all the Executive Lounge benefits. The Guest Experience Manager Aggie Liu went above and beyond to make the day a memorable one for me. There were balloons in the room when I arrived as well as rose petals, a fruit platter, a personalised cake and a hand written card from Aggie herself with a birthday poem written inside it (that rhymed). What's more, I came to the hotel with my boyfriend and Aggie took a photo of us by the hotel lobby upon arrival. We had gone out during the day and by the time we had returned to the room in the evening, that same picture we took in the lobby had been printed and placed into a cute wooden frame standing by the bedside table. It was truly overwhelming. Aggie checked on both of us throughout the entirety of our stay repeatedly and she is really a great conversationalist. We were chatting for over half an hour in the Executive Lounge while my boyfriend was taking a conference call and I didn't even notice how much time had gone by. Aggie is an incredible person and suoerb employee and she deserves the world's biggest raise for her attention to detail and her ability to make every person's experience feel so personal and special. This has now become my favourite hotel group. Everything from the internal decor to the facilities to the outstanding staff and ideal central location makes this hotel an ideal choice. And shout out to Joseph, another incredible human being with a great sense of humour and overall positive vibes that just make you smile. I love the Four Seasons! I will be back for sure!

This is really the perfect hotel. I honestly have no complaints although it would be amazing if there was an infinity pool on the roof! That would just give the hotel that extra wow factor it more than deserves.