Shibukawa hotellia

Plussat: The room was very clean and spacious. We got a room with a private onsen which made the room that much better. The kaiseki dinners were delicious and visually stunning, just come with an appetite since it's alot of food. They probably don't get a ton of English speaking guests since there was only a couple of people on staff with serviceable English skills, definitely better than our Japanese, but you shouldn't be going to a different country to a somewhat out of the way place and expect there to be expert English speakers. It was more than made for with the staff professionalism and kindness.

Plussat: The food, the service, the location. Everything was amazing! Very traditional style Ryokan with very nice onsen baths.

Miinukset: No real complaints! However, it would be a difficult place if you didn't speak Japanese.

Plussat: the food

Miinukset: Nothing

Plussat: Location is next to the stone walk, a popular tour place.

Plussat: Nice staff and service. Room elegantly appointed and clean. Unforgettable experience here.

Plussat: Everything is so good and like the decor to the max! The lady owner is always in the hotel and greet us with smiles

Miinukset: Nothing!

Plussat: Everything, from the ambience to the staff & the meals. Everything was perfect

Miinukset: The hill

Plussat: 3 separate private baths that can be used until late evening

Miinukset: Nothing

Plussat: View from room. Quiet and nice location. Open air onsen. Staff services. Ample car parking spaces.

Miinukset: No free wifi in the room. Onsen water temp was not hot enough. No wash basin in the toilet.

Plussat: Private bath

Miinukset: Yukata was not clean

Plussat: Very good dinner and breakfast, great panoramic view over green hills from room, nice private and shared onsens

Plussat: The view is very nice and the facilities are good with cozy feeling. The staffs are eager to help you in anyway possible. The room is large and relaxing. The private baths, though are restricted for using before 11pm, are in good condition and well-maintained. Food course is delicious.

Miinukset: Most of the staffs cannot speak English fluently. The provided electric bicycles are a bit cracked. Not many restaurants nearby that can be accessible by foot.

Plussat: View from room is very good.

Miinukset: No dinner service if you haven’t ordered in package.

Plussat: Situated in a beautiful spot with a lovely room. I’m the ‘public/shared’ onsen was good, but I particularly liked the private onsen as the bath itself was located outdoors. Staff were amazing as they really try their best to communicate with you and make your stay the best experience as possible. Chose to have dinner and breakfast included with our booking. It is always a good experience to have a traditional formal meal. While the dinner was good, it didn’t wow me as much as some other experiences I have had elsewhere. Breakfast was was good also. Our room was very clean and comfortable too! It was as shown in their pictures. Really enjoyed my stay here, thank you for having us!!

Miinukset: As with many ryokans, these establishments are quite often slightly older. This ryokan also provided a table tennis and other activity/equipment for those who want to do other things in the lobby floor but they were very old and worn that are in need of replacement m, this was the sole area that wasn’t looked after very well. Only noticed as there were younger teens in the group who used this facility. It didn’t bother my traveling group much as our main focus for coming here was the onsen but it is an area that can be improved :)

Plussat: The staff were all so nice! We loved our room. Non-smoking rooms are located in the top floor. The private outdoor onsens were lovely! Toiletries are located in the public bath. We loved the corn soup and flavored milks from the vending machines. We also loved dinner and breakfast, so delicious! The manager drove us to our bus stop the next day!

Miinukset: A bit difficult to get to and from Tokyo if you are not fluent in Japanese or if you’re not driving.

Plussat: The staff greeted you with tea and snack the moment you walked in, check in was smooth, food was delicious, they have nice private baths during night time, and the manager even offered us a ride to the bus station.

Miinukset: There was nothing I did not like.

Plussat: I loved that there were 4 private bathes to choose from and a nice big one for boys or girls side. The food was amazing and the staff was helpful and kind. The view was also beautiful and they had fun games to use.

Miinukset: I wish the futons were a little thicker and cushiony, they were too hard.

Plussat: Good quality of hot spring

Miinukset: Too dirty too expensive . photos and price are not match with the booking.com.

Miinukset: Poor WiFi connection

Plussat: Excellent unmatched service at great location. Extremely friendly and courteous staff. Awesome hospitality. Lovely food.

Miinukset: Hotel facilities are becoming outdated. In need of an upgrade

Plussat: Good Dinner and Breakfast Meal in Japanese Kaiseki Set. Easy Access to the Stone Steps. Good Onsen in Ikaho. Valet Parking available.

Miinukset: None.

Plussat: 1. Good Onsen 2. Good Views 3. Good Food

Miinukset: No comment all I like

Plussat: The staff are friendly and trying to provide good service. The music player in the room is pretty funny -- it plays different USEN channels and really odd stuff. The old man at the ramen restaurant is really sweet.

Miinukset: There was soiled toilet paper on the floor of the onsen bathroom. It's kind of far from the town center, and meant to be accessed by car, so if you're on foot, it's an awkward experience. I accidentally booked a western style room. It was really dated and the bed was uncomfortable. I had a view of the air conditioner and paid about $240 for this whole experience. They don't allow tattoos in the onsen, but you can pay 2000 yen to use a private onsen. The onsite ramen restaurant is expensive and pretty mediocre.

Plussat: Great location, situated in a beautiful part of town. We went for the Onsen experience. Yukatas were selected for each member of the family. Lovely attention to each family members needs as we took lots of pics in these well chosen robes. Breakfast was great quality Japanese traditional food. Would recommend book dinner at the Onsen or plan where you will eat. We were late for Onsen meal and options were few. Hungry family eventually fed.

Miinukset: We miss the outdoor bath, it was under renovation. Reason for choosing this place because of the Travel Japan hour described about the outdoor onsen.

Plussat: The view and location Great service and nice food and friendly

Plussat: Japanese meal and breakfast are good. The rotenburo at the top is very good because it can be used privately and in the night sky to enjoy a wonderful view. The little museum at the entrance has amazing art pieces and is worth a visit.

Miinukset: Service could be a little more polished. They stopped the smoking inside in last October 2018, but there is still smell of smoke in the rooms. They have a zone of smoking near rotemburo that is disgusting and kills the nice feeling - keep smokers outside the building.

Miinukset: Bath ,location

Plussat: Comfortable tatami, big room excellent staff well provided onsen

Plussat: The staff were great...the place itself is a bit old, I guess but it was clean. The food was good, too.

Plussat: I love the hotspring and the view!

Plussat: Staff are very helpful and courteous.

Miinukset: None.

Plussat: Upon arriving at the hotel, the staff were all very friendly and welcoming. Being out in a small town, we don't expect a lot of people to know English, but the staff made sure there was someone who could communicate with us, even if just a little bit. The dinner and breakfast were delicious, and the onsen was the perfect place to relax. The room was large, and the futons very comfortable. Even if this hotel is a little bit dated/older the friendly staff and their attention to detail make up for it. I would definitely stay here again and would recommenced it to my friends/family.

Plussat: room is very clean and big, staffs are all very kind.

Miinukset: meal is very normal.

Plussat: Standard good accomodation.

Miinukset: No WIFI in the room, dinner only with preliminary order.

Plussat: Big room size Onsen Nice staff Free coffee corner Microwave availble on 1st floor Minimart across the hotel Many car parking area

Plussat: Breakfast was great

Miinukset: Nil

Plussat: The room was large, and the staff were superbly nice and friendly. They went all out to help, offering assistance whenever needed. We had breakfast in the room, and are very impressed with the service and food quality.

Miinukset: The room was large but could do better with a little more touch-up here and there. Overall, it is still a cozy room.

Plussat: convenience and cosy

Miinukset: the onsen water

Plussat: The location was great. All the main attractions were either within walking distance or the bus stop was just out the front. The outside of the hotel looked s little daunting as it is older however inside is great. The staff were extremely friendly and went out of their way to help and guide us as there were not a lot of English signs or guidance around.

Miinukset: There is an excess charge of 100 yen per person per day as bath tax that wasn't in the booking cost

Plussat: Staff was knowledgeable about the area and nice.

Miinukset: Facilities are very old, property is extremely run down, room smells musky, location is not near the main stairway attractions.

Plussat: Affordable stay for budget traveller in this onsen town. English levels are varied but staff are polite and helped whenever travel assistance requested. Room and bedding were comfortable and clean. Daily service. Breakfast very good, generous rice serving. Not modern interior, facilities, but didn’t matter. Onsen was clean and sunrise views. Bus stop very close and 15min walk to town centre.

Miinukset: Minor: Wifi is only in lobby as stated.

Plussat: Our breakfasts and the lovely young woman that brought it in each morning

Miinukset: The piped music in the hallway

Plussat: very good

Miinukset: old

Plussat: The staff at the reception is helpful and friendly. The onsen was great! It is clean, bright and spacious. Nice view and you can watch the sunrise in the morning while bathing. They also provide facewash, toner and body lotion.

Miinukset: No restaurants nearby. Free wifi at the lobby only (it is very fast though)

Plussat: The staff were very friendly.

Miinukset: The facility is very much run-down and needs a major renovation. The futon is a few inch thick sponge over hard tatami and I felt much pain after a few hours of sleep.

Plussat: The staff were very good to us and the place looked authentic.

Miinukset: The cleanliness was below our standards. The bathroom had black mold and the bed sheets had stains on them.

Plussat: I only enjoy the 露天風呂、but it open 10:00 am 遅いずぎる！

Miinukset: Poor facilities and bad smell inside the ofuru(onsen). Bad smell of futon and sheets.

Plussat: Room is very big

Miinukset: The hotel is very old. Restaurant is so big but serve a poor quality No internet WiFi at room Air con was terrible

Plussat: Good room, comfortable

Miinukset: Wrong/ not updated information on bus, ended up missing a nearby location (bokujo) as hotel staff told us that bus does not stop there. No wifi. No staff at night so we couldn't collect onsen tags (we went in anyway, though)

Plussat: Good spread for dinner and breakfast with unlimited drinks and crabs. Close to the center of the town. Good private onsen. Spacious rooms

Miinukset: Common onsen a bit on the smaller size. Buffet food sometimes took time to be replaced with.

Plussat: Very big and comfort room, near the bus terminal and the 365 stone step, many kind of food on breakfast

Miinukset: Hotel look old and not have English sign

Plussat: Location is close to everything

Miinukset: The room smelled bad, like an old Chinese restaurant.

Plussat: It is in a very convenient location.

Miinukset: The hotel is very old and there is no internet inside the room. The onsen is small compared to the number of guests.

Plussat: Affordable and spacious, private and public onsens, free parking on premises, near mt. Haruna. Spectacular views.

Miinukset: Alittle old.