Tui Family Life Side Ex Kaya Side

Great beds Excellent cleanliness and comfortable rooms Great beach and pools Big shout out to the guys at the reception desk they were so helpful and friendly akso the guy at the door who helped us out with the driver situation where the same girl i talked about in my negative feedback ended her horrible behavior with us As we told her that We have booked for a driver before coming to antalya but we needed to call him before we leave the resort , the other resort we stayed in when we were in kemer were so helpful and helped us to get in touch with him since we don’t have a Turkish SIM while this girl kept telling the guy at the reception not to call him for us !! He then called our driver from his personal cellphone and apologized for her horrible attitude!!! The only reason I didn’t go to management is i wanted to post this on booking so people would know if they fall into this criteria don’t go to this girl for any issue with your Booking she will be rude with you and god help us and let her supervisor send her to a hospitality training course she needs it !! I hope the hotel management will see our comment she is a lawsuit waiting to happen to such a good resort because of her bad temper with guest !

My complain would be one of the girls on the reception desk . ( I don’t know her name but she has brown hair with what i think is some white hair and she doesn’t wear a uniform like the others and in serious need of orthodontic appliance -I’m a dentist so I notice these things first-) everyone else besides her were amazing and friendly. I was planning to walk up to management and complain about her rude attitude and her fake smiles , she tried to play us around instead of giving us what we have booked for . We booked for 2 standard rooms she decided that it would be fine to give us one standard room and the other was a standard room for special need people .. the room’s bathroom was equipped for people who are on a wheelchair to help them around with the everyday routine, you have the shower had metal handles everywhere , the sink nearly touching the floor and the mirror was hanged in a sharp angle you can’t even see your self in it standing.. now how can 2 adult tall girls use that bathroom? When we went and told her , she gave us the worse answer a receptionist can say (“ well I understand but if you think about it we gave you a better view “ )... can i take a shower using that view or wash my hands ? NO ! It was unprofessional and she made it worse saying (“ well the other rooms are reserved for the tour group from other countries and I cannot give you that “ ) I felt offended by that last comment so was my sister we were treated as lesser guests just because we don’t belong to “ tour groups “ even tho i paid the full price for the room not like the tour group where they get offers and better discounts and at some point i felt that she was being racist because we checked in with our iraqi passports , i wonder if she had treated us better if we told her we live in UK but for local travel we use this Passport? If it wasn’t for the other two people in the reception team that treated us just as welcomed guests i was discussing the option of leaving Immediately !!