Okay 1 Villa

The staff were friendly but thats about it - requests were hard to fufill as this place is under resourced. Pool was ok but it does get busy at time and good luck finding a towel.

This place has no aircon, despite that fact that it has this facility listed, it is just a small unit that blows warm air and was held together by a band aid. The unit itself was really old and there was no point of it being there. The rooms are really dated and hot! My allergies flared up here because of the heat, just in my room alone. The room was like a sauna and there is no ventilation. I tried to swap room but the other room was worse. The dark chunky furniture makes things hotter as it attracts heat. This place is really busy and I saw numerous guests complain and ask to change rooms but no avail. Everyday. They ran out of water bottles at one stage and towels a few days. House keeping didn't clean my room unless you nagged them a few times - not once but over a 3 day period. The first night I stayed they gave me a towel that looked like someone was sick on it. There was a large grop of Australian students staying here and a few of them were sick and this place did not even have enough water or towels to cater to them? The wifi was terrible, you would have to keep logging in and out at least 5 times minimum a day - I think it is overused by staff watching videos while working. I found cockroaches in my room and our shower was next to a hair dryer that was drilled into the wall - yes cords exposed and all. The next time someone or anyone uses that hair dryer, they will have the shock of there lives. Literally. Whoever owns this place has obviously never stepped foot into this place or stayed here for the night. It's more than run down, its dilapidated. I would not suggest families stay here as is a complete hazard nor solo business travellers because it is not up to standard. I don't know how this place was vetted as a 3 star hotel? This hotel really detracted from Siem Reap. I am sure if my hotel was nicer, I would of enjoyed the ciy better. At some point you give up complaining.