Siĕm Réab hotellit Old French Quarter

Plussat: The staff went over our expectation to meet our request. When we requested mosquito nets for our babies they actually drilled the net to hang right on top of both beds. Also they when we call the front desk to make a porridge for our baby, even the welcoming staff knew about our request and informed us that we can pick it up.

Miinukset: The show water smelled a bit of copper, which we believed is due to the age of the building. They had some issues with the air con not working properly for a few time during the day. The power was cut off and on several time during our stay.

Plussat: Incredibly friendly personnel

Plussat: The staff went over our expectation to meet our request. When we requested mosquito nets for our babies they actually drilled the net to hang right on top of both beds. Also they when we call the front desk to make a porridge for our baby, even the welcoming staff knew about our request and informed us that we can pick it up.

Miinukset: The show water smelled a bit of copper, which we believed is due to the age of the building. They had some issues with the air con not working properly for a few time during the day. The power was cut off and on several time during our stay.

Plussat: The design of the hotel. The blend of nature and the modern architecture provided a balanced mix that felt homey and welcoming, but above all the Cambodian essence and culture still remained within, from the staff to the food to the art work. As for experience, fantastic! this magnificent staff allowed us to thoroughly enjoy, exploring the Angkor temples as well as the hotel itself, from booking our bikes to handing out refreshing towels after a long sweaty day. Great, hospitable staff. Always friendly and very helpful to ensure your stay is the best.

Plussat: Everything but especially the staff

Plussat: I am a big fan of Bill Bensley's design and this is the reason I chose to stay at Shinta Mani. Honest to say, it did not quite meet my expectations. Location is good. Breakfast is excellent. Staff is nice, but I have stayed at hotels with better service.

Miinukset: Staff can be a little more attentative.

Plussat: Best welcome I have ever experienced. Lovely staff. Great food. Everything was great!

Plussat: The staffs, the hospitality, the location, the hotel design.

Miinukset: The staffs are amazing, everyone was so friendly and helpful. They even send a birthday cake to my room and sang birthday song for me. Our room was spotlessly clean and the beds were so comfortable. The breakfast was so good. Nothing to fault this amazing hotel.

Plussat: The hotel is nice, the swimming pool is amazing. The room was very beautiful. The garden is nice too so the rooms have intimacy. The breakfast is taken in a beautiful house inside the garden

Miinukset: - problems began at our arrival. We reserved a room for 2 adults and 1 child, but there was no bed for our child. At 130 $ per night, that is not correct at all. The manager told us that I had to send a mail to confirm that I had a child. Completely crazy, because it was written on the confirmation. After négociations, they finally accepted to install a bed for our daughter for free. 15 minutes of discussions ! - 5 hours after our arrival, while we were going to have dinner outside, an other manager called us and informed that the breakfast was not included for our daughter. But it was written clearly on the reservation. And we had to pay 15$ for a breakfast. We had an unpleasant discussion because it was totally unprofessional. And I informed him that I will refuse to pay. They finally accepted to honore the reservation. These attitudes were not professional and not at the level of this category of hotel. We don’t come in this category of hotel to be treated like that - the breakfast really needs to improve the quality: no real fruit juices (industrial ones), french toast without taste, eggs not completely cooked ...

Plussat: Decent location, fairly new and clean.

Miinukset: Poor treatment of guests from front staff at times ruined experience. Marginal breakfast.

Plussat: Nice pool, staff amazing, great location, Would stay again if in town They provide quite a few drinks for free including vouches for cocktails And 6 items a day for laundry Really nice touch and helped a lot Lots to see around place Quite later back city

Miinukset: Just a few things that could easily be sorted out, shower drain needs attention ur not long in shower and starts to flood the room and has clearly done before as can see staining up walls! Mosquitoes are a problem but suspect could be a problem all over city, set beside a slow flowing river and grounds are low lying, they provided a can of spray and we used it all, curtains need fixing, breakfast could be improved Over all though nice Thanks again to the staff

Plussat: Great location & nice rooms.

Miinukset: Not enough sun beds at the poolside - only enough for 6 hotel rooms. The bars lack atmosphere as they’re poorly attended.

Plussat: Location, lovely staff and pleasant environment for relaxing

Miinukset: Nil

Plussat: Quite cozy place to stay, close to many good restaurants and spas. Very friendly staff, nice mocktail drink.

Miinukset: Got many bites by the mosquitoes:( please take the prevents yourself and make sure you are well protected!

Plussat: La Rivier is in a great location and is in a beautiful setting . The breakfast is great and there is a complimentary cocktail for each night you stay . The contents of the mini bar are also complimentary which is fantastic . There is also a Laundry service which is handy . The staff are very helpful and the pool is great . Highly recommend this accommodation.

Miinukset: Nothing it was all good

Plussat: Breakfast was yummy and perfect in every way. Staff are friendly and helpful. The beds are a dream to sleep in. Rooms are spacious and comfy.

Miinukset: Nothing.

Plussat: Very nice hotel, exceptional service. They even gave us 2 free sim cards and helped to top up. When we complained about noise from other rooms, they immediately came to check and remind other rooms not to make so much noise at night.

Plussat: The breakfast selection is basic but good. The rice noodle soup bar in the patio area hits the spot every morning. We also took parts in the cooking class being offered within the hotel. It was a very good experience.

Miinukset: The hotel is mostly dark. The light in the eating area were off on all four days of my stay. Or room was also very dark especially when we close the curtain. It rained during our stay and Streets in Siem Reap is full of pot holes, uneven pavement. and trash. In many streets there are no sidewalks to speaks of, its a shame that the tourists money did not translate to infrastructure development for the area.

Plussat: Everything, excellent check in arrived 8am and early check in was available for a small fee. Staff very attentive and discreet. Room very comfortable and quiet. Delicious breakfast, beat we had during our three weeks of moving around. Nice pool area and bar. Check out, they organized to transfer our bags to a different hotel as we were joining a cycling tour group and were running late due to heavy traffic on the public holiday. Done smoothly and hassle free. Would definitely recommend.

Miinukset: Nothing to dislike.

Plussat: Very clean and good facilities.

Miinukset: Need a tuk tuk to get anywhere.

Plussat: This hotel really exceeded our expectations. Since the first greeting still leaving the car that they sent to pick us up at the airport staff were amazing. They were always trying to make you feel welcome and comfortable. They made us wait in the lounge with a welcome drink and a cold towel while checking in. Breakfast was vast and really amazing with an egg cooking station. Ask for a room with a pool or a garden view (we were facing the garden and loved it) rooms facing the streets can be a bit noisy. The pool is awesome too. Take the time to enjoy the hotel it will be part of your trip as well. Would definitely stay there again if returning to Siem Reap.

Miinukset: Nothing

Plussat: I like poolside and breakfast and location

Plussat: Cleanliness, helpful employees, great location for our needs. Very helpful with organising transport so we could achieve our plans.

Miinukset: Nothing.

Plussat: This very tasteful hotel in the heart of Siem Reap and close walking distance to all the town has to offer represents excellent value, breakfast selections for me who is Vegan a little scarce but that is to be expected. Rooms are large, spacious. Bed a little firm but again that is the case throughout Asia.

Miinukset: Breakfast options for vegans

Plussat: Helpful staff especially Mr. Vim who patiently explained the possible things to do and arrange transportation. Flexible check-out policy Nice swimming pool Good location Free transportation to and from the airport.

Miinukset: Room service menu is not covered by their 25% discount on food and beverage. Fruit platter ordered to room was more of a small plate and not a platter. Pool closes at 8 pm.

Plussat: center point

Miinukset: lack of water.. yellow water

Plussat: location

Miinukset: The first room was nothing at all like I expected. There are more and more mosquitoes, but the hotel staff did nothing about that. When changing the room have a Jacuzzi the next day, the female staff at the reception didn't guide room ! Just gave us not working key, but had no apology. I was too disappointed, it's customary to give a tip. But she seems wanna more tips. Like a lot of you, I can't understand why we should tip people for doing what they're paid to do

Plussat: Very friendly staffs.

Miinukset: They did not have my booked room type and offered another type of room...

Plussat: Very convenient location, walking distance to old market.

Miinukset: there was a very loud noise in our room, probably from the air condition.

Plussat: Good location, in the city, not too far from Pub street

Miinukset: Breakfast is not varieties; overall is ok

Plussat: The facilities are wonderful, the rooms are spacious and very comfortable, and though not in the very center of everything the hotel is a short walk to all the hustle. Also, they have a wonderful spa.

Miinukset: It’s not a 5 star hotel. At least not a 5 star according to the western standards. Except the reception staff, the rest of the staff had very limited English level which made it quite challenging to communicate at the restaurant, spa, or services. Therefore, it’s a bit overpriced for what it offers.

Plussat: I use the reviews scores predominantly when booking hotels and I’m still perplexed as to why this scored so highly. We were picked up in a beat up car and brought to a hotel which looked closed. My main concern was in the morning a hotel member asking us if our room had yellow water, apparently a problem they had been having for many days...which they didn’t deem worthy of checking in our room before checking us in. My 7 month old daughter and I had already had a shower. We go back to the room and run a bath to find out in fact we do have yellow water. A work man came and ‘repaired’ the problem and no apology given. The following day we run a bath for my daughter and again the same problem. At this point after the shitty lounge experience and questions over basic sanitary we decide to check out. Management dealt with the whole issue terribly, and ruined our time in Cambodia. We checked into another similar price hotel which was worlds apart from here.

Miinukset: Pool was nice and the staff next to it were helpful.

Plussat: The staff was pleasant and tried their very best to be accommodating. They also organized tours per our request which was an easy process. Also loved the pool area, especially with the hanging lights.

Miinukset: The rooms were a little too dark and the room facilities could use a bit of an upgrade.

Plussat: Hospitable staff, good strong shower pressure, extremely good location and very comfortable bed. Very clean.

Miinukset: The door to my room was difficult to open at times and staff at the reception seemed to be confused with booking system for airport drop off.

Plussat: Great location, nice pool, great drinks! Minus a few things we had a great time

Miinukset: Bed was so hard my back hurt every day. The room had seen better days but it was clean

Plussat: Well first and foremost it’s location, it’s on the center and very near and walking distance to the downtown.

Miinukset: What I didn’t like is the time when we checkout, they had forgotten to fix our transfers, when in fact I did arrange it a day prior of our departure. And suddenly I get mad when they told me that they will get a vehicle but we hav to pay, because the hotels vehicle had not yet coming back. I blurted out, coz I’ve told them to do something about our transfers, it’s your problem not mine and you have to fix it! But it ended well because the hotel car arrives.

Plussat: Good location,nice staff,food is fine.over all looks good

Miinukset: I like all.

Plussat: Great room, breakfast,staff,location,price,not often I've rated a hotel so well but everything was exceptional

Miinukset: To be honest nothing

Plussat: Staff were not only friendly but competent also. The rooms were spacious and clean.The buffet breakfast had a lovely spread. And the set menu for lunch and dinner were excellent.

Miinukset: Better Air-conditioning in the Reception and Restaurant area.

Plussat: Very nice pool with enough , perfect location,perfect price

Miinukset: Some equipment little bit outdated, but this is not big issue

Plussat: The size of the room.

Miinukset: As most of the big hotels, you do not have a personalized treatment and the “speed” is low.

Plussat: The equipted room is nice and clean. Staffs is attentive. Breakfast is delicious. Soap and shampoo smell awesome

Miinukset: room was not avbl for early check in i was so sleepy n tired.

Plussat: Staff, rooms, pool, gym, safety, cleanliness, comfort and location.

Miinukset: The breakfast was average, but fine.

Plussat: Beautiful decor, friendly and professional staff and the breakfast was amazing

Miinukset: Nothing

Plussat: Spacious room with nice beds!! Nice swimming pool with nice garden ! The staff is very friendly!!

Miinukset: The noise of the Chinese tourists in the hallways of the rooms , they speak too loud early morning and also in the restaurant at the breakfast.

Plussat: Beautiful place to live in with greenery all over,staff was very humble very cordial very polite always smiling always ready to help i wish i had spent some more days there

Miinukset: no regrets

Plussat: The hotel, the rooms, the pool, the breakfast, the service was all excellent.

Miinukset: Happy hour, added a tax and had to get 2 cocktails the same, didnt let us know till after they were made, the alcohol added was below minimal.

Plussat: This hotel is amazing! Right in the center of town within walking distance of Pub Street if you are into that or nice and quiet when you want to relax after a day at the temples. The homemade yogurt and fresh coffee at breakfast are to die for and the Chicken seasoned with Khmer spices and Jasmine rice is a hit any time. Sun Soklin at the front desk will make sure you can see and do exactly what you want to do. Just outside the front door Mr. Makara is the best tuk tuk driver ever! The New Year's Gala event they threw was simply out of this world. I would certainly stay here again and again!

Miinukset: Nothing. My visit far exceeded my expectations.

Plussat: The location was excellent and since it was a a bit on the inside, it was quiet. The staff were excellent and we were grateful to get our room early. It was walking distance to Pub street and a few other restaurants close to the river. A shoe cleaner at the entrance is a brilliant idea to help clean shoes that get dusty/sandy after the temple visits. The pool is salt water and helps ease the aches after the temple tours. Breakfast was good too.

Miinukset: The property is a bit dated and needs refurbishment.

Plussat: Amazing hotel Very friendly staff Fantastic breakfast

Miinukset: We couldn’t use the fabulous pool because there was a NYE function, but we were not told this prior to paying our money and only finding out when we went to use it. Luckily we were so disappointed we were allowed to use for an hour or so while they were getting it ready for the evening function. But no lounges and we could only use a short time. The window blinds in the room did not work well.