Sofitel Singapore Sentosa Resort & Spa

Pool is lovely and the ambience has always been great.

It's my 4th time staying here since we come back every year for our anniversary. What's slightly disappointing is despite the emptiness due to Covid, and me letting them know that it's our anniversary - we didn't get any special mention, or cake, or upgrade - nothing. They also didn't allow us a late checkout at 2pm despite the hotel being very empty. Breakfast is only so-so, peacocks were flying on the table and shoo-ed off every other minute. Room service was also really slow, every time we are here we have to call twice as it usually takes about 15 mins for them to just send you a pillow. With fewer guests, I would have thought they would be able to pay more attention to their guests, but it's not the case. So much to improve on, and I'm finding less reason to go back.

the bathtub, the toilet looks so good. the comfort of the bed, the room look.the beverage corner. the staff came to our room and knocked, to gv 2 pieces of nyonya kuih, tastes so good. the check in staff Farah is very friendly and accomodates to all question asked with a smile.

the pillows are too soft, the toilet floors need scrubbing, it’s dirty. the toilet bowl does not come with a bidet, or water spray. no halal food corner. it will be better to have a smart tv since we are paying for that kind of price.

Place is very good and nice. But you see that the hotel is not up to date anymore.

Pool sun chairs quite dirty

Well designed hotel and spacious rooms.

A room with a view to a construction site (caterpillars included) being charged the same 5 Star rate is not OK. I had to ask to be moved and that request was granted. The way the table reservation at the restaurant is managed is absolutely not in line with a hotel of this category. I was not given a table with a view on the excuse all tables with view were booked 2 weeks ahead just to find out no one shown up to dine on them. A pure waste of costumer experience for nothing.