Novotel Ambassador Seoul Dongdaemun Hotels & Residences

The location was close to shopping, restaurants, and cafes.

The shower spilled into the entire restroom, there was not a decent divider that kept the water from spilling in to the rest of the restroom and when we asked for extra towels -because we had to use what we had to wipe up the floor-we were told we would be charged for extra towels. You had to get into the deep soaking tub to use the shower head as they are not separate as shown in some of the pictures. The website shows/lists a breakfast buffet for hotel guests as well as room service as one of the amenities but neither was available. The coffee mugs in our room had a brown film in each of them, obviously, had not been properly cleaned/washed, at least since last guest. Unlike other hotels there were no USB ports to charge phones/devices. Not a single one! The hotel did not provide any wall chargers so we had to purchase an over priced one at the convenience store in the lobby. Not sure how this hotel has such high ratings. Much of the carpet in the hallways were heavily stained, a few which looked like vomit or food that was not properly cleaned. And the room had very poor lighting, only the entry and master room worked consistently when we called front desk to complain, they instructed us to place the key card in the slot at the entry, which we already had done, majority of the lights in the room just weren’t working or there was not a light for the room, the kitchen in particular.