Southampton Harbour Hotel

Its ok

They promised a sea view I got a marine view instead.Breakfast is not included.The receptionist had tricked me into prepayment. I only wanted to pay for the room and breakfast, she took another £50 on top of that! I asked for an explanation. I was told it will be refunded 4 days later which left me feel fooled. Sink has an annoying fixture, the sink gets blocked when washing your hands then you have to touch it to pull the plug out and drain the dirty water. I called the maid to unblock the sink, then she started touching my bed without washing her hands, telling me she is doing another service getting me ready for sleep. I would prefer no one messed about with my bed. Window must have a vent for a fresh air!

Nothing. The room was OK but after that there was nothing to compare with any other 5 star hotel that I've ever stayed in.

My arrival in a bleak white unmanned reception was as welcoming as a dentist surgery. The restaurant was so loud that I retreated to my room to wait over an hour for a non arrival food service. The absence of hot water and a cold shower really completed one of the worst stays I've ever had in a hotel. It only has 5 stars because of box ticking. There is nothing 5 star about this hotel!

The location beside the harbour was the best feature.

We arrived after 3pm but were made to wait for our room which was not ready. I had to remind the reception staff after 30 minutes of waiting. When we were shown to our room it was not clean (food residue etc on the carpet). We called the housekeeper and the manager who did sort the problem out to our satisfaction. However, not a pleasant experience.