Residence Inn by Marriott Springfield Old Keene Mill

Have had better experience at this particular hotel.

Always a decent place to stay when we are in town visiting family.

My recent stay was a less positive experience than times I have stayed in the past. They were too short staffed. The poor woman running the front desk alone was also responsible for other guest services and the hotel was quite busy. Also the maid service was poor. The room was not real clean upon arrival (there was accumulated dirt/small paper-waste? around the night stands and hair on the bathroom floor) and the daily service was okay, but coffee not restocked, for example.