Carbis Bay Hotel & Estate

The Gannett restaurant was superb and Paul the barman was exceptional went out of his way to make a cocktail not on the menu

the room was very small, could hardly move, poorly decorated, TV situated in the wrong place making it uncomfortable to watch, very noisy room as over the conservatory

The hotel is quite dated and in need of a refurbishment. The bed was so hard it affected my back and I had back ache for the rest of the trip and my partner suffered with his shoulder. We were moved to another room but like I say I suffered for a few days after the move. The outside sauna leaked quite a lot. (It was raining) The staff on breakfast duty were quite grumpy and unfriendly which was a shame.

Good breakfast. You can virtually step onto a quiet secluded beach. Nice location with train stop nearby to St Ives.

Radiator behind sideboard (didn’t work anyway). No air con. No window only door open to mini balcony so you can only have large air vent and not a small vent. Didn’t have my booking on day of arrival but rather the next day even though I had confirmed correct date on app. Took £50 deposit on card on arrival then phoned me an hour later to ask for my cvc code on back of card and proceeded to try to take an extra £50 per night on my original booking fee straight away. So not only did they not trust me to pay on departure after taking a deposit, they tried to overcharge me. After telling them twice the room rate booked and showing them the app confirmation price they still tried to charge me more on departure. Interconnecting doors were wide open on arrival and was promised that someone would lock them.. didn’t turned up... called reception... didn’t turn up ...barricaded ourselves in ...went to reception to ask again to get door locked. Room looked as though it was cut in half to make 2 small rooms. VFM poor ...room rate/size ../single cocktail £20. Bar closed at midnight. WiFi was intermittently poor and with no data signal expect to be cut off from civilisation. Whilst small hotel there are no lifts so had to carry luggage up a few floors and along windy corridors .. up more steps to room