Honjin Hiranoya Kachoan

The ambiance along with the care shown to us in setting the scene for our Japanese experience. Nothing, every detail was included from the welcome, the introduction to education re dressing in a kimono. The food was exquisitely prepared & even the futon was comfortable - it had to be after relaxing in the outdoor onsen - a unique experience.

Breakfast could have been a little more European although that would be carping.

A perfect Ryokan experience，leaving my family，especially my son with an unforgettable memory. Thanks everyone at the Honjin hiranoya Kachoan，especially my room attendant Manami（麻奈美）！My boy likes this pretty sister very much. I am looking forward to the next trip to Japan and hope that my family will come back here again.

It would be better if hotel could inform the guests in advance more detailed introductions about the Ryokan.

Staff were all very friendly. Food was very good including the first night dinner and second night sushi. Room was very spacious and clean. Good breakfast. Great location. Pick up and dropped off at station. Very helpful in advance of stay.

Good location and good breakfast

One of the dinner we chose was a steak dinner which was served by The Alice, not a proper restaurant in town. The meal was just average and we were not impressed as Honjin Hiranoya Kachoan is an excellent ryokan. We were expecting a real onsen experience but unfortunately we were given a jacuzzi intsead.

very nice onsen resort