The Westin Resort Guam

We booked the room same day due to a canceled flight. We received great service from the front desk manager (I believe that was her title); whoever she is, she gave us a larger room and allowed us to have a late check out.

We are a family of 3 and stayed at the hotel for 1 night. While it was one of the better properties along the Tumon strip, the heavy usage and frequent exposure to sea elements have taken its toll on the room facilities. We found the bathroom in the room especially “used” looking. For the cost of a night’s stay, this is rather unfortunate. Also, we found the cooling system subpar. The only area of the room cooled was directly in front of the vent - yes singular, as in 1 vent for a corner room; unfortunately for us, the beds were not positioned in a way to be cooled and so we had a very uncomfortable rest.

The bed was comfortable. The staff was friendly.

The shower was so poorly designed, it was 3’x3’ with a shower head that extended from the wall by a 1’, it was such an awkward experience. Also, the threshold wasn’t angled towards the shower so water leaked all over the bathroom floor. Whoever designed it, and whoever approved the design should have been fired; it’s absolutely ridiculous. Lastly, the “ocean view” room wasn’t really an ocean view, it looked onto the hotels next door.

Good but needs updating

Great location on a fantastic beach within walking distance of many restaurants and shopping. The beach is super safe and the water clear, great for swimming, snorkeling, and paddling. Staff was great. Bed was nice.

Old property in need of lots of refurbishment. Not nearly enough beach chairs even though there is plenty of room for more. Also only two umbrellas. They really give little attention to this area and it is an easy fix. Pool/beach bar is ridiculously expensive. 9$ for a can of beer. And there is no beach service. Overall, there are a lot of little things about this place that are annoying given the price point and brand, and most of which could be easily fixed. Hence, you get the impression that this is not a cared for location.

The bed and pillows were super soft and comfortable. Nice beach front hotel.

The hotel lobby was a little dated but overall was still ok.