Novotel Toulouse Centre Compans Caffarelli

The overall stay was okay. There is a nearby park. Hotel is not very far from the center of the city, but not very close either.

There are things you should improve: First, when I arrived to hotel, they blocked me 50 euros from my card, even I payed the entire stay a long time ago before coming. They didn't mention me anything about blocking money in the first place on booking.com and it was the first hotel who blocked money from my card. Second, the minibar didn't make cold in the first place. I told them, and they changed it with another warm one. I quit to complain after this. Third, during our stay there was some conference and during the whole stay, the pool, the terrace and the reception was blocked by these people and the personal changed the design interior by moving tables and chairs to make those people happy and neglect the other's needs. Fourth, the pool is small. In the photos looks very big. But this didn't matter, because we couldn't use it anyway, because of the people from the conference who blocked all the zone. Of course, we were unlucky to stay there during this conference, but I think a four star hotel should deal in a better way the situations like these and please all the guests. Fifth, every morning some logistic big cars wake you up having no care about need for silence. Sixth and I stop.... there is a place under the windows between some arcades and the exterior wall of hotel where if you look, there is garbage, not much, but that little area is neglected from cleaning and bad smell come from it when you stay on the window.