Autonvuokraus Toulouse

not as advertised

Plussat: The car drove nicely and got good gas mileage

Miinukset: The Hertz rental page I selected on line showed a picture of a small van to accommodate seven adults, but the actual car was a very small station wagon which was extremely cramped and with absolutely zero space for luggage. Extremely misleading.

Terrible customer service

Miinukset: My rental was for 150 euros, and then when I went to pick it up, they asked about insurance. I had three options: 1) full coverage for additional 150 euros, 2) partial coverage for 90 euros and 3) accept full responsibilities if there is an accident. I told the lady that 90 euros was quite excessive for two days of rental, and she nodded. She said "because you did not call from an European call centre." I found this to be silly, and filled out a complaint form with the local provincal bureau (Galicia). When I went to drop off the car, the lady seemed to make a bit of a big deal about my gas being half full. I told the lady that the other lady said that because I had paid 70 euros in advance for gas, I don't have to worry about filling it up. They would refund whatever gas I had left in the tank. The lady in the counter told me to go to gas station to fill up, and I asked why. "because it is cheaper." It made no sense. She was frustrated and gave up, but I insisted on for complete explanation. She waved it off so I got really angry and demanded her to explain. She walked away to office, and a manager came out. He understood and explained that they refund the gas charges if you return the car with a full tank only. That made more sense. They should explain more in details rather than just saying simple things. I was not impressed with their customer service.