Smarthotel Tromso

24/7 coffee and tea available. Location was convenient, two short blocks from the Flybussen (airport express bus).

The hotel advertised free bicycle rentals but they only had 1 bicycle and would not let it be used because they did not have a lock for it. I asked when they would obtain a lock and the front desk staff said many days. (I was there for 4 days so not sure how many is “many”) There were multiple locations within a few minutes walking where bicycle locks could have been purchased.

This is a budget hotel that has a good location, at walking distance from city center, which was important to us. You can easily find paid public parking next to the hotel. The room is small, but clean and comfortable. Free coffee in the dining area next to the reception.

The 2 guys at the reception had a very bad, unfriendly and unhelpful attitude. They made us and other guests that were checking in the same time to wait for more than 30 min saying that the room is not ready, although it was passed the official check in hour. After waiting and waiting in the lobby I went asking how long it will take for the rooms to be ready and received the answer that the rooms are ready for some while. If I wouldn't go and ask we would have sit just in front of them for a longer time. They also avoid answering any question about parking possibilities and even lied about having to pay for public parking on a Sunday afternoon. Absolutely no interest in doing their job, they seemed very disturbed by incoming guests.

The breakfast was nice

You have a small double bed - and one person has to climb over the other to get out of bed

Bed comfortable

Room far to small. No hairdryer or any extras at all