Scandic Nidelven

Breakfast was excellent Views from room good Location excellent

No compendium or information in the room promised to fix but didn’t

Location a short walk from attractions. but with rooms looking out on a trafficked road or into other rooms. Noisy when opening windows, and little privacy having windows of other rooms only a few meter apart.

The bed in our room was broken, and made loud squeaking noises at the slightest motion. We discovered that the bedframe had broken and the bed was falling to the floor. We went to the reception to ask for a new room, but they could not help as the hotel was fully booked - although rooms were available via online booking services. Neither were the receptionist any helpful in finding alternative solutions. They could maybe look at it the next day, but not without difficulty ... This is not the response or level of service I would expect. After all, a bed and sleep is the main feature of a hotel room. The next morning we went to the reception again. Still not able to move rooms - and still available rooms via booking services. The bed was fixed with an impromptu repair, which looked very temporary. They did not manage to fix the middle leg of the bed which made the bed sag into the middle. We had to kreep under to put a magazine underneath as support. When checking out - the fault with our room was not registered! I would expect the hotel to suggest a compensation and give us a discount, but the receptionist wasn't aware of the flaw. She immediately offered a small discount, although I would expected a larger discount for such a major flaw. I was set back by the lack of service, and that the hotel hadn't taken proper notice. The bed obviously need further repair or to be changed before being offered to other guests. The breakfast is a draw at the hotel, but I was disappointed this time. The selection was getting empty, but they were not replenishing although an hour remained of service and it was crowded. The hotel should also improve their coffee bar. They use excellent roast from local Jacobsen & Svart, but they manage to ruin the espresso and making it taste like 2nd rate beans. They need to clean and calibrate their coffee maker, and train their staff properly.