Tucson Lomakeskukset

Plussat: The grounds were beautiful! The rooms nice and clean! Beds great!

Miinukset: They could use some TVs outside at the restaurant

Plussat: Food excellent, service excellent, grounds beautiful, excellent room size

Miinukset: Very difficult to get hot water in the Bathroom; no ability to open windows and very noisy in early morning and evening do to parking and construction

Plussat: I have visited and dined at the Hacienda many times on my business visits to Tucson from Australia. It is a special place. This time I came with wife so she could share the experience and to have a romantic weekend.

Miinukset: The Sunday breakfast was appalling. The scambled eggs had a hard crust and the potatoes were old and sad. It was clear they had severed yesterday's left overs. There were 9 kitchen staff busy preparing a buffet. I refused to eat it and my wife said it was bad. I told several staff that this was not the standard I expected and refused to pay for the meal. The staff were courteous but seemed unconcerned. Replace the astroturf with real grass. it downgrades the otherwise beautiful place.

Plussat: Deluxe king room that I had first night the mattress was way too soft and the air conditioner couldn’t would not go below 74 so it was warm in the room but I mention that to the staff in the morning and they upgraded me to another room which was excellent and the mattress was very good

Miinukset: Not such a soft mattress

Plussat: Property was gorgeous and the staff were all incredibly kind and helpful.

Miinukset: The shower was really substandard compared to the rest of the amenities.

Plussat: We loved this place! The staff were so friendly and seemed to love there job here, which made us think they took care of their staff. I had a wonderful massage in the spa and the heated pools were wonderful. Very clean and beautiful attention to detail. We will be back!

Miinukset: Our stay came to an end.

Plussat: It truly is OLD TUCSON. I am a native and 73 years old. This was coming home for me.

Plussat: Every detail was excellent on every level. Staff seemed exceptionally well trained. All aspects were exceptional. Bed sagged at the head end, but we lived our sweet. Can’t say enough We will return & are telling others

Plussat: Mountain setting, hiking trails, pools, restaurants, outdoor patio, nice spa/workout room and amenities. Cute lending library for adults & children in the lobby. Very picturesque and set beautifully into the valley of the mountain pass. Quite peaceful.

Miinukset: Bar and restaurants closed at 12 midnight. No food or drinks available after midnight.

Miinukset: You should make sure that the info in the room is correct. The info brochure lists incorrect closing times for various cafes

Miinukset: To many Fees

Plussat: Location and setting were phenomenal. We went on one of the early morning guided hikes; the guide was wonderful. Also enjoyed the evening toast and the pools.

Miinukset: The hotel seemed a bit worn for the level of hotel - it definitely needs some updating or refreshing of paint/carpet/etc. (the carpet in our room had a huge stain on it - not what I would expect from a JW).

Plussat: Easy to walk directly from the hotel in interesting areas. Breakfast was very good and reasonable with good service.

Miinukset: Our room had the dirtiest windows we have ever experienced. Hallways not vaccummed, room service dirty trays left outside rooms for over 24 hours. We shared our concerns with front desk and no response. The housekeeper did a good job, the dirt was outside on the windows, difficult to reach admittedly but we could have been offered an alternate room where we could see out??! That did not happen. Nice location. Staff were misunformed about opening times for market place cafe, spa closed at 5 for access to steam room and showers.

Plussat: Fire pits, hotel grounds, it is a beautiful resort actually one of my favorites

Miinukset: The food at I believe signature restaurant was fair

Plussat: Nice location in mountains

Miinukset: Felt more like 4 star nothing to write home about

Plussat: LISTEN! There aren't enough words to describe this resort. It is B.E.A.U.T.I.FU.L. I didn't have enough time to go round the whole resort but it is definitely a getaway spot, all the staff were really friendly, and the Signature Grill had really amazing servers as well as food. I would recommend this place anytime! It's certainly not cheap but it's worth it, I mean you only live once! YOLO!

Miinukset: NOTHING. Everything was top notch and way more than I expected. Definitely a place to experience!

Plussat: Beautiful views, pool and deck areas are awesome.

Miinukset: None.

Plussat: Great staff. Excellent recreational opportunities.

Miinukset: Nothing.

Plussat: Liked the extra effort/amenities hotel provided like the complimentary tequila program and hit chocolate n cookies in the lobby; great outside terrace with fire pits and view

Miinukset: Room Shower tiles and grouting need to be replaced

Plussat: The view from my room.

Miinukset: The front desk staff was rude. The hotel old and in need of renovation. The bar below the lobby smelled like a bathroom. The drinks were not good. Bartenders not knowledgeable. Really left much to be desired.

Plussat: So many choices of activities and classs plus great spa services. Excellent food and a full bar

Miinukset: That I didn’t stay longer

Plussat: Great price and amenities!

Miinukset: Nothing!

Plussat: We were first given a room that we did not like because it overlooked a highway. It did have a beautiful Mountain View. We asked to be moved They were extremely friendly about this request and moved us to a wonderful room A woman with concierge, Aida, then spent an hour with us telling us abought hikes( the main reason we came), also sights, restaurants, gave us maps, and was extremely helpful with any questions. Reasaurant was great Workout room was fantastic

Miinukset: They have a “green plan” where you get a $5.00 credit for not using sheets or towels every day. We liked that, however, if you chose that, they didn’t clean at all or replenish coffee. It was all or none

Plussat: Location to meet our needs, room size, friendly staff, and the golf cart ride to your room was very convenient.

Plussat: 2nd time visiting and just love the space

Plussat: Pretty hitel

Miinukset: Had to move to another room in the middle of my stay. Was promised an upgraded room and it was just a higher floor far away. Noisy with lots of guests slamming doors all night and and was charged more than $100 over the agreed upon rate. The only Westin that isnt restful and quiet, which is why I came to Westin. Wont stay here again. Seems like they're more interested in big events.

Plussat: Breakfast, size of the room, warm swimming pool, Great fitness

Miinukset: slowly restraint staff in the morning. You have to ask everything/ where the pool towels, wifi We asked to change the room, coz first room was without view and they don’t ask yours preferences

Plussat: Bathroom is big with tub separate from show stall. Makeup mirror and good lighting in bathroom made getting ready easy. Bed was very comfortable. Starbucks coffee with coffee maker in room. Fitness room is nicer than my gym at home. Multiple pools and hot tubs and slide. All heated.

Miinukset: Upon checking out I was asked if I wanted an email receipt. I agreed. But to date I have not received anything. Even left a voicemail for the billing office.

Plussat: Location!

Plussat: Location, view,amenities

Miinukset: Service

Plussat: Pool, Service

Miinukset: Nothing

Plussat: Pool area and staff very accommodating.

Miinukset: You had to pay for coffee. Happy hour menu items were slim to none and very expensive for what you received.

Plussat: The location of the property was amazingly beautiful. The staff was trying but fell short. It's hard to deliver when you do not have the support of management or fall short of expectations which are out of your control

Miinukset: Front desk was frustrated as rooms were over booked and not available. I was assigned 2 different rooms which I had to continue to return to front desk before I was finally given a room that was only adequate. First room was ADA and was not sufficient due to minimal counter space and drawers. I King Bed no couch. Room that I was eventually given was an upgrade and very nice only to have a broken sliding glass door to patio, I had to call maintenance. Mike from maintenance was outstanding! Television remote control did not work so I could not change channels. Did not have the heart to call again. Given a King with a pull out couch instead of 2 double beds. Called housekeeping twice only to get voice mail because I needed sheets, blanket and pillows for couch. Finally had to call front desk. bedding never came first night. froze and could not sleep. Housekeeping did not come first day to clean room. Called housekeeping 2nd day, they did arrive and brought bedding.

Plussat: Beautiful location with a wonderfully spacious room!

Plussat: Room was modern looking. Bed comfortable. Loved the balcony and walking trails. Great desert setting. I liked the way the "bungalows" were located. The young men at the front desk were awesome, very helpful, and professional.

Miinukset: Room had the capability of opening to the suite next door and I could hear all conversations, which became a tad annoying, and I imagine they could hear mine. Maybe some sort of soundproofing?

Plussat: Comfortable bed and spacious bathroom.

Miinukset: Very hard to find the room and parking was over-capacity by 10 PM.

Plussat: The separation in lodging. Felt exclusive in that we had an amazing view of the city and didn't run into other visitors.

Miinukset: Charged for guest water bottles.

Plussat: The property was beautiful. Hiking on-site, and horseback riding. Most of the staff was exceptionally friendly. The food was good.

Miinukset: Some of the food was outrageously overpriced. The site references a free shuttle that will take you to places within a 5 mile radius. I did not have a car, so this would've been great to go get groceries. When I asked about it, I was informed the shuttle basically runs whenever someone feels like running it, no schedule whatsoever.

Plussat: The setting is fabulous

Miinukset: Some of the service was sub par.

Plussat: It was very nice.

Miinukset: I don’t like the idea that there is a resort fee added in addition to the price of the room. If everyone pays the resort fee, it should be part of the price. It’s deceptive. I don’t like hidden fees.

Plussat: Great staff and location.

Miinukset: A little dated property overall but still very nice.

Plussat: The grounds are well groomed, attractive and interesting with much natural flora. The surrounding open space provides great views. Good bar and restaurant on property.

Miinukset: Tennis courts need to be resurfaced.

Plussat: The desert setting and plants, the staff, the location, and a nice restaurant too.

Miinukset: Would be nice if there were places to fill up water bottles.