Nomade Tulum

the hotel makes reconstruction. the works from 7 oclock in the morning to 10 oclock in the evening. the works with metall, very noise, i cant sleep, this works followes you everywhere. this is absolutely unacceptable for the main slogan of the hotel like absolute relax. why they do it in high season? i dont know. this is one of the most expensive hotels in tulum, so i am very disappointed

Food, location, beach, concept, design were great

It wasn’t just the luck of smiles, friendly mood, adequate training of the people serving and the constructions that we’re producing noise most hours of the day. The most important missing ingredient to provide a relaxing snd pleasant staying was safety. Someone stole from our room 1750€, and this person was 99% a member of the resort’s staff. There wasn’t any sign of someone searching the room or someone breaking into it and what truly gave them away is that they didn’t take all our money as someone breaking into would do, but they tried to trick us by taking a part of our cash. The worst part is that the management never showed to care. We realized there were money missing the last day of our staying because we were always using our credit cards, the front desk told us that the manager had a meeting to attend so he couldn’t help us and WE NEVER RECEIVED A PHONE CALL OR EVEN AN EMAIL JUST TO APOLOGIZE FOR WHAT HAPPENED.. This kind of treatment is unacceptable. There are many other hotels and resorts in this area that hopefully value their guests more.