Tuxtla Gutiérrez hotellia

Plussat: It's in a convenient location, close to a mall and various restaurants, the area is quiet and clean.

Miinukset: The amenities in the room are not as per the usual 5 start hotels; everting has an additional charge even the toothbrush.

Plussat: I feel same at the home

Miinukset: We are three person in the room and we have only two towel and one bottle water in the 3 days we are here.

Plussat: For being in the middle of the city, very quiet, easy to access, first-rate facilities.

Plussat: Close to commercial area and restaurants...quite safe.

Miinukset: The breakfast that officially open at 6 :00 was ready at 6:30..

Plussat: The room and bathroom are very clean. It’s a huge new room and AC works good. Staff was really nice and most of them speak English. Would definitely stay here again!

Miinukset: Was a little bit noisy from down the road in the morning.

Plussat: Very smart room and decorated in a modern way.

Miinukset: The breakfast was very dated.

Plussat: Clean and modern hotel. Staff friendly and respectful. The breakfast was delicious. I like the tours they have recommended us to the Sumidero Canyon.

Plussat: Attention to customer was excellent. Rooms were spotless and impeccable. Receptionist Priscila B. J. Went above and beyond to provide me directions and suggestions to area attractions. Best service a customer could ask for but never even had to ask for it.

Miinukset: Not a single thing. Everything perfect!

Plussat: Minimalist appointments with attractive decorative touches. Clean and comfortable rooms, friendly staff. Simple breakfast available. All this at a great price.

Miinukset: Didn’t find anything wrong.

Plussat: We liked only two things. 1. Price. This hotel is quite cheap. 2. Cleanliness.

Miinukset: Because this hotel is cheap, it always has lots of guests. At the same time doors and walls are made of paper, which means they do not provide any sound isolation at all. Guests of the hotel sometimes come home late at night and do not bother keeping silence. Therefore, you will not be able to get a good sleep at this hotel. Breakfast has really poor choice. Staff does not bother to bring food in advance, therefore it is always lack of something.

Plussat: The staff is super friendly. The cleaningness is outstanding. They allow me to do a late check out without any problem

Miinukset: It's a bit far from the city center and you need taxi to find interesting spots

Plussat: The room was what I expected clean and with all the utilities I needed.

Miinukset: The room next to the services room. Early you were able to hear the door slam and workers chatting on the hallway. The view of the room was blocked by the children play ground and that was the other problem that you were able to hear the kids playing across the play ground.

Plussat: Great service. Very clean and comfortable rooms.

Miinukset: Our room was noisy next to the pool.

Plussat: Really??

Miinukset: They have the pool open to the public so is really impossible use the hotel facilities for us

Plussat: The beds are amazing!

Miinukset: Morning staff yelling in the corridor and our room had a view of the parking lot when clearly there was availability for something better

Plussat: breakfast is excelent

Plussat: Everything

Miinukset: Everything is great.

Plussat: The bed was extremely comfy and the sheets were fresh The room was bigger than I expected.

Miinukset: The water pressure for the shower could of been better.

Miinukset: Room wasn't cleaned on time, beds too high for an accessible room, soap nor water were not readily available in the room. Bathroom is poorly designed since after taking a shower, the entire bathroom would be wet. Staff was not very friendly and helpful, for example, they were asked for suggestions about nearby restaurants, but didn't have a clue. The cleaning personnel would change the A/C settings after cleaning the room.

Plussat: Super friendly staff. Spacious and clean room and nice breakfast buffet.

Plussat: The desk receptionist was notably kind and helpfull. Beds were comfortable.

Miinukset: The room and corridor wasnt clean enough. There was a smell of mold at the room and after we complained, they said they will take care of it. When we came back to the room they just sprayed a fragrance and the smell came back after a while so it wasnt pleasent to sleep there.

Plussat: Hotel staff were really professional and helpful. I really, and I mean really, enjoyed breakfast. It was delicious and varied. Coffee was nice as were fruits and breads. Eggs and other choices for breakfast were excellent, Location of this hotel is ok, but it is not close to Tuxtla city centre. In this case, the issue of location is not relevant since Tuxtla's downtown is not really worth seeing it. The size of the room was how I expected it to be. Cable TV was really enjoyable.

Miinukset: The building where this hotel is being run does not really meet the standards of Holiday Inn. Lifts were spacious but they did not have air-con. The lobby was small and temperature inside it was even higher than outside, in the street. I was told that during the night they turn off air-con in corridors and lobby due to maintenance procedures! Mind you Tuxtla has a tropical semi-humid climate and this September has been particularly a hot month. The layout of corridors and rooms is not exactly clear or equal for all floors, and it is a little bit confusing when someone tries to get to his/her own room once outside the lifts. Views from the upper floors of this hotel were not particularly good.

Plussat: location,

Miinukset: noisy rooms, humming sounds coming from pipes

Plussat: Very helpful friendly staff Nice towels Spacious rooms Close to Marimba park Free Parking

Miinukset: Bathroom a bit run down but clean Breakfast had only eggs with ham and not fresh juice

Plussat: Excellent value for the money. Huge room with a nice window and bathroom. Friendly staff and the free breakfast was perfectly fine. Two blocks from Paraue de Marimba.

Plussat: It is a excellent place to stay safely

Plussat: Excellent value. We didn’t expect breakfast but a healthy, individually prepared breakfast was included at no extra charge.

Miinukset: There was a mysterious stain on a bathroom wall, although the linens and the room in general was very clean.

Plussat: Large room and very clean space. Great to have hot water too!

Miinukset: Internet was spotty and though we were on the 2nd floor, had to switch to the first floor wifi a few times. Breakfast was very simple, but the coffee was great!

Plussat: Is clean and very quite for rest

Miinukset: Well you guys need Restaurant Service

Plussat: Great Br buffet

Miinukset: We had to make a returno to go anywhere

Plussat: How nice the staff was. How they were willing to help with a smile

Miinukset: You can only order food until 12pm

Plussat: Nice rooms. Very comfortable. Good location. Great pool

Miinukset: The continental breakfast was a bit simple. Was missing eggs. They came at an extra charge

Plussat: Room was ample and comfortable. Hotel more than accommodated our early arrival and late departure. The concierge staff help us get a large reasonableness priced car to San Cristobal and later in the week to the ay

Miinukset: Breakfast was way overpriced.

Plussat: - confortable - swimming pool even if no access because too many persons

Miinukset: - location - staff not speaking english in a business hotel

Plussat: Attention

Miinukset: Nothing. All it was fine

Plussat: Location

Miinukset: Very old and run down hotel. Towels are well beyond their life cycle. Beds and pillows are uncomfortable. Ridiculously expensive for what you get. Pool water is dirty with too much chlorine. They left open soap and shampoo from a previous guest, I wonder if they really cleaned the room properly.

Plussat: Breakfast was delicious with a wide variety. Staff was great.

Miinukset: Pool was unusable

Plussat: Ine

Miinukset: No ac no fridge no wifi broken toilet no ice mac

Plussat: The rooms are really comfortable

Miinukset: It's really noisy since 8:00 am to 11:00 pm i was suppose to get a city view room my view was a giant tree . Security Guards are awful specially the manager from security also room service takes like 2 hrs to take you the food . Facility is not handicap accessible lots of stairs I would rate it a 3

Plussat: The beds lovely pillows and matrasses! Good night sleep . My room however #330 had a very noisy and smelly Air cond

Miinukset: The reception staff are to young and inexperience! It took me an hr and half to get to my room!! Very very burocratic practices!

Plussat: Luxury room and breakfast!

Plussat: Everything besides the pool.

Miinukset: Everything was just gorgeous. My main disappointment was that the pool, although fantastic in design, only gets to my waist. There is little point to use it if you can't swim in it. If they'd made it an additional meter deeper people could actually swim in it. Other than that it's one of the best hotels I've ever been in.

Plussat: Pool area was good and Bed was lovely

Plussat: THe breakfast

Miinukset: Gim and Business center closed too early.

Plussat: Almost all hotels in Tuxtla are on busy roads, this one isn’t. Englisch TV channels. Friendly staff who went out of their way to wash my laundry the same day.

Miinukset: Pool didn’t seem very clean

Plussat: Pool area was nice

Miinukset: Many things were old and broken. Sink leaked, door hinges squeaked loudly,the refrigerator did not work etc.! The receptionist would not honer my 10% booking.com discount when I asked for a different room because the A/C in the first was inadequate! I left a day early because the room was miserable. The receptionist wouldn’t consider any reimbursement and also tried to charge me for snacks that I did not eat!! I’m also disappointed in booking.coms high rating that was given to this hotel. It’s in a poor location, possibly unsafe. The hotel is obviously very old and dated. Poorly maintained. What’s up with the 8.4 rating? Maybe I need to start booking my hotels with another booking company?

Plussat: My room had a fridge and microwave with the street view.

Miinukset: That I couldn't stay any longer.

Plussat: Perfect for families

Plussat: Fridge?

Miinukset: Nice clean

Plussat: Big room

Miinukset: Bathroom was dirty with someone’s hair on the wall, at 8am came workers and started hammering and perforating right under our room, air conditioner was working very loud so it was impossible to sleep with it. Wifi wasn’t working.

Plussat: The air conditioning functioned properly, plenty of on-site parking

Miinukset: Left my English speaking family here. They do not speak Spanish. Reservation said breakfast was included, was not included and additional cost. Also, the front desk at hotel said taxi to airport was $300 mxn, hotel and taxi company tried to charge my family $350 mxn. I spoke on the phone with the staff and was able to confirm correct price. Not coming back to this hotel

Plussat: I like the breakfast. It was delicious.

Plussat: Really nice location! Close to the canyon. Clean facilities and really good breakfast in the morning. Definitely recommend for a short stay!

Plussat: The location and the breakfast

Miinukset: Our shower water did not worked properly. There was not enough water coming through.

Plussat: People working there are really very nice, clean room with beautiful view, good position to visit Sumidero canyon, it was a perfect stay for my needs.

Plussat: The hotel was well located, clean, friendly staff, and on-site free private parking. The hotel floors are 2+ levels above the parking deck, there is an elevator, access is controlled.

Miinukset: I really have no complaints.

Plussat: Good a/c , hot water , nice tv flat ,good neighborhood, 2 convenience store downstairs a pharmacy and a Oxxo store like 7 eleven store !

Miinukset: The location was far from the downtown, the free breakfast was limited the offer more meals at extra cost $

Plussat: Parking lot and A/C

Miinukset: Weak flow in the shower

Plussat: location good, breakfast very well.

Miinukset: the bathroom at night smells very bad.

Plussat: Nice on the hill located

Miinukset: Hotel equipment has seen already some years and is not really anymore up to date Pool was not really clean Breakfast was not extra ordinary

Plussat: Breakfast was good! They offered a lot of options which was great since some of us were vegetarian. They had a wide selection of juices, coffee, and tea. We also really liked that we got to the hotel after our flight arrived after midnight and they had a friendly front desk staff waiting for us.

Miinukset: We were placed on the 3rd floor which for my 63 yr old mother was hard to go all the way to the top especially on the parts with no handrails. Also, we couldn't find extra sheets or blankets in the room which could get could with the AC.

Plussat: The hotel is central, provides a parking place not very far away and the breakfast is very good.

Plussat: Location, breakfast buffet and staff

Miinukset: N/A

Plussat: Staffs are very helpful.

Plussat: Great location. The room was very clean with nice decoration. Good breakfast and excellent attention of the staff.

Miinukset: At night, the lights of the corridor were to intense. Would be a good idea to put some blinds on the windows.

Plussat: Very comfortable and the assistance from the staff was beyond words.

Plussat: Fantastic breakfast spread! The chilaquiles were a real highlight. Copious quantities of coffee also very much appreciated.

Miinukset: Fluorescent lighting in rooms was just ok. Wifi doesn't quite reach the room/only available in reception area.

Plussat: Breakfast was great, a chef had breakfast on time... loved the location, walking distance to various tourist points in Tuxtla. Only noted that the location on google maps was off... we were scared at first, when trying to locate, we had to pay a taxi to take us to the correct location....

Miinukset: Probably if the rooms next to the breakfast lounge are more soundproof, besides that, the rooms were great, clean and friendly staff....

Plussat: Very nice, loved the pool!!

Miinukset: Nothing, everything was good

Plussat: It was near my familia. It was clean. The staff was helpful.

Plussat: Looks nice from inside the lobby. Rooms are very spatious.

Miinukset: This 4 star had no hair dryer to give us.. Breakfast is way too small. Staff doesnt speak English

Plussat: Fantastic tropical courtyard with a beautiful pool! The pool had a nice area for swimming, a shallow area for kids, with comfy chairs, loungers, and outdoor couches. The restaurant was excellent and you can eat by the pool!

Plussat: Loved the pool, the landscaping, and the breakfast and service. The staff also accommodated our very late arrival. The rooms were very large, and totally lovely.

Miinukset: The place was perfect. We have no complaints!

Miinukset: Towells

Plussat: Clean, well-situated; staff was welcoming and warm.

Miinukset: Nothing

Plussat: Liked the triple room; good for families. We are a family of five, so had to reserve two rooms in other hotels.

Miinukset: Were only there for overnight stay to fly out the following morning; therefore did not have much time. We would have liked it if it was closer to downtown

Plussat: Very friendly staff, clean and comfy rooms excellent breakfast menu

Miinukset: There was some coakcroches in my room.

Plussat: Nothing

Miinukset: Rude staff. Room very small and whole place quite old

Plussat: Helpful and kind staff, clean rooms, good location relative to city center, comfortable and firm beds, and instantly hot water in the shower

Miinukset: Very unreliable WiFi (though it was very fast when connected)

Plussat: Cordial staff. Comfortable bed. Clean. Free parking. Everything you want at an affordable price.

Miinukset: Nothing.

Plussat: Nice bed Near bus terminal

Miinukset: Free breakfast includes just egg and one juice or a plate of fruits. Waiters forgot us and i had to leave the restaurant after three times i asked for our juices. Still they wanted to charge me for a coffee.

Plussat: Friendly staff.

Miinukset: WiFi 5th floor poor signal & shower space too reduced.

Plussat: The rooms are ok and with good ventilation.

Miinukset: They have to clean the rooms more because I had the bad luck to find hair in the bed. The beds were quite hard and small. We had some problems with the toilet. The restaurant that belongs to the hotel was expensive compared to other restaurant in the center.

Plussat: Everything, Nice,clean andar friendly staff

Miinukset: N/A

Plussat: please add bread ,not everybody eats tortillas. I know that is custom of the region

Miinukset: everything else is ok

Plussat: Breakfast well presented, with variety. Friendly staff. We had the option to preorder ahead of time,

Miinukset: Facilities, Staff, and service were very good, and above my expectations. I don't have any complaints or negative issues. Thank you.

Plussat: Location is great :) Bed was great!

Miinukset: Could be little cleaner. Complete time of our stay door lock were not working. So every time I wanted to enter room I hat to wait a person with master key to open a door