Alaya Ubud

The rooms are large, same goes for the beds (over 2 meters wide). The staff is very friendly and the pool area is nice for chill time even though just outside of the hotel a lot is going on. The spa is definitely one of the best I’ve ever been, with a great experience from entering till after the massage. Lots of choice and the massages were very good.

Unfortunately this hotel has some major issues, which for us is a reason not to come back. The hotel really has to work on the hygiene of the rooms. Every time we got to the room there was a weird smell. One morning we decided to turn the mattress around and the bottom was completely moldy. At one point my girlfriend even got troubles with breathing. Logical, since the mattress is lying on a plank without any air circulation. Besides that the rooms are noisy, every morning we were woken by the pounding footsteps of our neighbors above. Also a closer look at the beds shows that they are not probably being vacuumed with loads of dust collecting. We addressed all of our issues with the manager. Unfortunately he couldn’t offer any solution that would work for us (spa treatments, but we already had those. Also a voucher for when we would visit the hotel again didn’t seem appropriate). The hygiene flaw also goes for the gym, where no towels are provided and the machines we’re often quite filthy without having been cleaned in at least a couple days. Apart from the hygiene the food wasn’t great (we went to the a la carte restaurant every morning) and only after we expressed our complaints about the room to the manager we suddenly got a turndown service on our last night (despite it was told to us this would be every night). It’s a shame because the hotel definitely has potential. It all starts however with clean rooms, and that was not the case. In fast this had to be one of the worst hygienic situations i came across.