Jaiwana Haveli

Staff in restaurants and cafe were wonderful, as were the room boys if we needed help with anything. Location was excellent, enjoyed the waterfront position and general accessability to laneway shops, the palace and bazaars.

All below I mentioned on our checkout, not complaining, but thought they may like some feedback, as we actually run our own accommodation business in Bali Indonesia, and personal feedback is important. The check out staff was not happy with any of the points below and even argued with me: not once was there a small apology. Checking in was rushed and confusing, alot of information at once - therefore unaware of daily room service procedure; neither my husband or I remember that being mentioned, but as there was someone checking in immediately before us, maybe it was missed. Therefore our bathroom and room was not serviced the following day. When I mentioned this bit of info for the staff information, they were very defensive and accusing that we hadn't read the small notice on the reception area wall either! When I queried the room given, noting that I had requested a corner room as shown in the images on the site which are in the main building, I was told, quite emphatically, that we had been "upgraded" - well, considering that all rooms are rated as standard, that didn't make sense. We were in fact located in a building behind the main Haveli. Yes, it was a bigger room as I understand, but the AC was hidden behind a window blind and ineffective unless the blind was raised and then street lights and noise was more evident in the room, so we had a couple of warmish nights in that room. The bed was very very firm too. Secondly, we were given the room immediately underneath major works that were being done the following day, ie a terrazzo floor being cut and polished by machinery, so clearly we couldn't be in the room at all that day. A very strange room to give guests, considering there were many empty rooms in the original Haveli building. None of these issues spoilt our stay but we were disappointed overall (except for the terrace restaurant and downstairs cafe, both were excellent)