Ulan Bator hotellia

Plussat: Staff were friendly and helpful with activities we wanted to do. Would highly recommend!

Plussat: The staff at this hostel are fantastic! Very helpful and accommodating, spoke excellent English, gave great restaurant recommendations, and even packed us a breakfast to take away when we had to leave super early one morning. The room and facilities are fine and the location is very central, but the staff really make this place :)

Plussat: the staff is very nice.

Plussat: staff is great

Plussat: Relaxed payment and nice, large, comfy rooms

Miinukset: Hall echoed and walls were a little thin

Plussat: Henkilökunta oli todella ystävällinen ja puhui hyvää englantia. Varasimme heidän kauttaan retken ja kaikki sujui erittäin hyvin. Mahtavaa myös, että kuljetukset junasemalle ovat ilmaisia

Miinukset: Sängyt olivat kovat ja minulla oli kolo keskellä patjaa. Äänieristys oli melko olematon ja aina kun joku käytti vettä se kuului hyvin kovaäänisesti kaikille.

Plussat: Ok, so I will be totally honest, you can think the place is not a 9, when you go for first time you have to enter by a small alley which is "special". And you will think "did I a choose the correct hotel?". Good news, yes you did choose the correct hotel. Rooms are basic but clean and functional, prices are perfect. Staff is super friendly and helpful, they will organize a super tour for you form one day to another. The tour was really good (Thank you Nomin for the amazing tour!), they organized the transport from the train station adn to the airport, they helped me to get a sim card. I cannot think on a best hotel right now. Bonus: next to the hotel there is a real good restaurant recently open just 1 minute from. it is call Ganan Temple if I remember is in a Boutique Hotel called Nomado.

Miinukset: 30 minutes from the center, but anyway has some shopping malls 5 minutes walking form the hotel, so you will not be going downtown that much.

Plussat: Ystävällinen palvelu ja puhdas. Hyvä hinta-laatusuhde.

Plussat: Homely hostel with a nice reading area and interesting Ger to have breakfast in.

Miinukset: Down a dark bumpy street but no real troubles.

Plussat: Very comfortable and clean rooms. Felt more like a hotel rather than a hostel. Helpful and accommodating staff. When we told them we had to leave early for a tour they packed breakfast for us.

Miinukset: Nothing really. Would have liked to stay longer but they were closing for the winter.

Plussat: Staff at IBIS went out of the way to make me feel comfortable during my stay. They were helpful with my queries. I especially appreciated the preparing of breakfast for me to take to the airport as I checked out early in the morning. Thank you! Highly recommended!

Plussat: Breakfast was superb, with fresh pastries and excellent coffee being a couple of my favourites. Our room was spacious and comfortable - a nice retreat after spending a couple of weeks travelling around the Gobi.

Plussat: The staff were amazing, they take care of anything you need!! The hotel is all enclusive, meaning: coffee shop - main floor, restaurant-6th floor with terrace, small shopping area for local goods and forgotten necessities... The rooms are spacious, stylish, and clean. Beds are super comfy! It's definitely an amazing find next to the cashmere factory stores. I've been to Ulaanbaatar before, but this is the hotel I'd choose again.

Miinukset: Rooms need better toilet paper and lighting. I found it difficult to apply makeup and review my shopping in the existing lighting. And that's not toilet paper... If i was staying longer, I'd have bought my own.

Plussat: Everything

Miinukset: Nothing

Plussat: Character and great staff

Plussat: When I'm visiting Ulaanbaatar I always try to stay at Kempinski - because of excellent service, very friendly staff and cozy atmoshpere. Also, dining at the hotel is very good - excellent breakfasts and 2 very good restaurants.

Plussat: I stayed in Kempinski UB over my birthday and the staff was so nice, they gave me homemade cake, sang for me and also gave me a small gift. I will never forget my stay there and can absolutely recommend it!

Plussat: excellent service responding to all kind of questions - Very helpful

Plussat: Staff are very friendly Rooms are big and clean WiFi is very good Japanese grill is fantastic

Miinukset: Noise from nightclub outside was terrible Building works being carried out also not ideal Was not advised before hand. Breakfast is average

Plussat: good breakfast, friendly staff, clean and quiet, good prices in the restaurant

Plussat: Big, quiet and clean room ; very friendly staff ; fantastic breakfast and food in the restaurant. A lot of advice and assistance for tours. We loved it !

Plussat: Room was big,beds very comfortable

Miinukset: All was perfect

Plussat: We were on trans Siberia rail trip. Khan Palace felt like an Oasis In the desert. Attitude of staff was excellent and very helpful.

Miinukset: Only small problem was that the minibar was put off and it meant warm beer.

Plussat: Staff were very helpful in making sure the room was comfortable and guiding us to tourist destinations etc. Room was very spacious and comfortable with 2 king size beds. Amenities provided in the room were very good. Location excellent. Walking distance to museums, shopping eating etc.

Miinukset: Dinner service in the restaurant was extremely slow even though it was nearly empty. The morning buffet breakfast was also not very good. They charge extra to use the gym etc.

Plussat: Comfortable room and lounge on 20th floor was great place to entertain friends and family

Plussat: Everything about the hotel was great, staff very helpful.

Miinukset: Nothing!

Plussat: Fantastic location right in the city centre. Big room with nice views. Lovely staff

Miinukset: Air conditioning wasn’t working

Plussat: Very friendly staff. They were always friendly and helpful. The room was clean and functional. I will happily stay there again.

Miinukset: The bed was too hard and they could put more tea/coffee/sugar in the room.

Miinukset: Power was off sometimes.

Plussat: Breakfast

Miinukset: Noisy construction sites next to the hotel

Plussat: Ihan keskustassa, kaikki kävelyetäisyydellä.

Miinukset: Niukka aamiainen

Plussat: central location

Miinukset: room is small

Plussat: location was great and the staffs were friendly and helpful. well maintained and clean hotel.

Plussat: Reception, staff, location, bed, bathroom.

Miinukset: Unstable and broken WIFI, TV channels, A/C turned off for the whole building when daytime temperature still 25C, heat turned off for whole building when nighttime temperature below 10C, dirty entrance way outside, poor restaurant/room service options.

Plussat: Friendly staff, a wonderful bathtub to soak in. Clean functional room.

Miinukset: The restaurant tends to overlook the meat. But this is a common issue in ub.

Plussat: Location.

Miinukset: Other than location, it was a terrible experience for us. Very unprofessional hotel. My colleague was forced to pay for water damage during our one night stay. They hid our luggage after we sought explanations on the water damage. So, be very careful what you bargain for!!

Plussat: The location is phenomenal. All of UB's points of interest are within walking distance from the hotel. The sky bar is a great place to enjoy a cocktail or Mongolian beer late into the evening with phenomenal city views around.

Miinukset: No major complaints. The elevators were a tad slow, and it would be great to have more local Mongolian food options in the breakfast and sky bar venues.

Plussat: Excellent location, close to the Gobi cashmere shop and nice little mall with great souvenir shop and KFC and Pizza Hut. There is also karaoke bar and gallery across the street.

Miinukset: No fridge and no coffee in the room.

Plussat: Very good location! Nice view from the higher floors.

Miinukset: The breakfast is rather poor. Room cleaning needs improvement.

Plussat: The breakfast was excellent, with a wide choice. The premier lounge on the 25th floor (bar and restaurant) is a nice venue with spectacular views of the city. The location is very central with shops, banks and restaurants within a very short walk.

Miinukset: The property is not the most modern, but its clean, comfortable, well maintained and well appointed.

Plussat: Good hotel Helpful staff Good breakfast

Miinukset: Generally everything was ok

Plussat: Perfect location in the heart of town. The restaurant and bar on the 25 floor offer an amazing view of the city in an elegant, friendly atmosphere.

Plussat: Room was large with views over the square. Bed was very comfy. Shower over a bath was hot and strong. Wifi excellent.

Miinukset: Room was far too hot and not able to turn down to a comfortable temperature. As a result windows were left open and air con turned off completely. The traffic noise well into the morning is horrendous and prevented a good night sleep. The plug in the bathroom sink didn't work. A kettle and cups were supplied in room but no coffee - only tea bags. No power points next to bed so can't charge phone bedside. A safe is provided in room but it is no use as it is not bolted down. Night 1 I ate in the Prime Grille restaurant. I ordered Caesar Salad as per the menu but what I was served was not a Caesar Salad so it was returned. I ordered a steak medium rare but it arrived medium well. A disappointing experience. Night 2 I ordered room service - a burger and a salad. I was called within a few minutes to be advised that burger was not available. Very poor service for a supposed 5 star hotel.

Plussat: Nice staff, great team

Miinukset: Nothing

Plussat: I already reviewed this hotel twice and the past reviews are valid - this is an excellent hotel at reasonable price for business travelers. Staff was English speaking and helpful, of course friendly. Very nice breakfast. The hotel has in-house restaurants. A KFC restaurant is just outside the hotel.

Miinukset: When requested, the hotel calls meter taxis, and the meter taxis tend to be really very expensive.

Miinukset: During the night nearby karaoke was disturbing.

Plussat: The location was great and it was very convenient location.

Miinukset: the shower water was weak and the bath tub was a bit high and dangerous

Plussat: Great Hotel we enjoyed our stay Clean and well presented excellent central location Reception staff spoke excellent English were extremely helpful and provided great service

Plussat: Location great

Miinukset: Less parking place

Plussat: the buffet breakfast was very good. A lot of choice in the food and the coffee was excellent. The staff were super helpful and friendly. The location was central yet quiet. The room size was extraordinary. The bed very comfortable. Overall...loved it.

Miinukset: I really can't think of anything that would have made my stay any better. I would highly recommend this hotel. One word of note...it is tricky to find, being located behind a large building, but it is located next door to the Gobi Store.

Plussat: Adequate number of wall sockets for international plugs (hotels in the developed countries do not have this consideration - in the USA and UK, sockets for only USA and UK plugs), adequate lighting in the room, desk space and desk lamp, all of which made my work and stay very comfortable. Besides, breakfast was excellent. Staff exceptionally helpful and friendly, and all speak good English. The hotel houses a couple of restaurants and there are eating places just outside of the hotel. My room also had complimentary sachets of teabags, instant coffee and sugar and a hot water maker, and adequate complimentary toiletries.

Miinukset: Difficult to say what I did not like, but a couple of things could be made better. For example, they provide complimentary 330 ml water bottles. However, the day I checked in, there was no water bottle, the next day they put 2 water bottles, and on the third day they put 1 bottle. Some consistency in this regard would be appreciated, especially, if the information is published as regards the facilities provided. Another thing, a shower curtain over the bathtub will make the bathroom less messy.

Plussat: I was upgraded, but I think now we because is was there for several weeks. Even when -20C outside the room was a good temperature. Very comfortable.

Plussat: Personnel very friendly and always does his best to make your accomodation comfortable. Very clean. Building linked to mall with various boutiques, fast foods and supermarket, therefore no need to leave the building. If I will have more trips to Mongolia, most probably that I will select this hotel again.

Miinukset: Transfer from hotel to the airport was charged more than declared by receptionist, not only for me but for others as well. Smoking rooms are lacking of fresh air intake for proper ventilation. Rooms on 16th floor in cold period face issues with unproper design of ventilation systems, mainly cold air due to difference of pressure is falling from outside with -30C into shower therefore I caught cold. Limited choise for european breakfast, mainly korean food. Calling a taxi during rush hour is impossible, 25 min from city center by feet.

Plussat: Great staff, very nice rooms and amazing beds! Nice restaurants as well!

Miinukset: Spa and massage is not only for hotel guests and is separated.

Plussat: The place and its position are great. There was a mixup with the dates of the reservation, but the manager went out of the way to solve it. He didn't have to, so we appreciate it. I would surely come back if in town.

Miinukset: There is no negative remark

Plussat: Very friendly and helpful staff. Great location for sights and with cafes/ restaurants on same stretch of road. Lovely big room and comfortable large bed.

Plussat: Location great. Allowed us to check in early which helped immensely.

Miinukset: Bathroom shower was clogged. No biggy but a little annoying.

Plussat: Very centrally located, good & fresh breakfast, and friendly staff

Plussat: We stayed in UB for three nights and only had good experiences with the hotel. It is very well situated near the city center and everything important is within walking distance Great modern rooms, cozy beds and sheets, a good bathroom and generally a very good standard. The breakfast was good and they even made us a breakfast when we had to leave at 5 o'clock in the morning for our plane. Would recommend to everybody.

Miinukset: I have nothing bad to say :)

Plussat: - GREAT location, right near the main square center and diagonal from the National History Museum. Also a 15 minute walk to the Tumen Ekh culture show. - A small street but plenty of food and coffee shop options if you don't want to eat at the hotel restaurant (the hotel has a restaurant!!!!!!) - Room was comfy - Wi-Fi was fast.......when it worked. When it did work it was quite fast! - Breakfast is included - Manager (Onga....Anga...spelling??) was great - About a 40 minutes drive from the airport when traffic isn't terrible.

Miinukset: - No A/C in room but then again even in the summer it can cool down a lot at night as it is quite a dry climate here - Need a couple of minutes for the hot water to activate, but eventually it works fine.

Plussat: Excellent position in downtown, close to bars and monuments and museums. Clean room with all what is needed. Breakfast is excellent, however timing needs to be more flexible. Coffee is also good.

Miinukset: Can become nosy if many guests will arrive late is the night as the hotel is rather small

Plussat: Excellent breakfast. Wonderful room with huge bathroom. Friendly, helpful staff

Miinukset: Had to run water a long time before it got hot

Plussat: The staff were just terrific and very helpful. The location is excellent. Very easy to get to places around the city.

Miinukset: Nothing. It was great.

Plussat: Loved the location, spacious rooms and great breakfasts.

Plussat: Very nice place with great staff and breakfast.

Plussat: Location. About 5 mins walk to Shukhbattar square.

Miinukset: My Mum (an elderly person) and I stayed at this hotel but the entire experience was shattered by the fact that they ordered taxi for the airport for us that asked for the double price and did not want to give us our luggage before we pay. Also, hotel did not respond to ANY of my emails I wrote them about this nor apologized. Taxi drivers are the first and the last persons you meet in a country and this was just outragous. I blame the hotel for not responding not apologizing and simply ignoring the situation....

Plussat: Good spacious room

Miinukset: Bad breakfast, staff was unfriendly.

Plussat: Very nice rooms. Very friendly staff, good location, good price. Clean in general.

Miinukset: Juice for breakfast finished early and the staff said there were no more juice. Hard to understand how it could finish when more guests where there also same with yoghurt and other juice. Also the butter had fungus. Otherwise cleaner brekfast area than last time I was here.

Plussat: Location, restaurant with English meals, rooms were great

Miinukset: Just a bit of maintenance lacking on outside of hotel and garden needs done

Plussat: I liked the decorations, the size of the room, the restaurant was good.

Miinukset: Outside appearance could do with maintenance and the weeds pulled

Plussat: Good size room, very good evening meal a d enjoyable breakfast

Miinukset: The WIFI is poor or did not work in the rooms

Plussat: Friendly and helpful staff. Walking distance (20 minutes) from the black market and about 30 minutes from State Department store. Has a small shopping center right next door with a supermarket and several fast food restaurants. There are also plenty of good restaurants in the area of the hotel.

Miinukset: AC in rooms were mostly useless and the hallway was cooler than the room. First stay WiFi was great but second time it was almost non-functional for 2 days

Plussat: It is quite an impressive hotel in the lobby. However, the rooms are more rustic. The room was equipped well, with a kettle, coffee and tea, and there was many kind of cosmetics in the bathroom. The room was clean. It was very quiet in the room and at the floor.

Miinukset: This hotel is probably more suitable for Mongolian than western tourists/business visitors. The receptionists were not very fluent in English and not in their manners either. I was eating alone in the restaurant, which was very strange. There was no massage or sauna available in the spa and I was not informed about this. The room was a bit worn.

Plussat: Nothing to like about that hotel

Miinukset: So old hotel, need a lots renovation...staffs are a okay but this hotel doesn’t worth the price you pay

Plussat: The staff is not friendly at all

Plussat: The hotel building is 5 star big building but the facility is like 3 star

Miinukset: Old small rooms, not renovated after years

Plussat: A lovely oasis in Ulaanbaatar. Four great in house restaurants and a great place to come back to. Staff was helpful and held our extra luggage.

Plussat: Halal restaurant around the hotel

Miinukset: Quality

Plussat: Good for Japanese in our group. Nice to have onsen in UB.

Miinukset: No air conditioning for summer and not a good fan in one of the rooms.

Plussat: Just loved everything about this place. Great & clean room, great breakfast, restaurants, spa and location - E-mart & great restaurants 2 minutes away. Would absolutely stay here again! Favourite place & my husband loves all the Japanese aspects of the hotel (spa, restaurant, Japanese speaking staff).

Plussat: Really bad !!!! Never ever sow a 4 star hotel without shower and bathroom

Miinukset: No shower !! Very small room Really bad condition ..!!!! Really fake and wrong price on booking !!! Never ever use it

Plussat: Four great restaurants on site plus a Japanese spa! Breakfast included in roommate. Very clean rooms.

Miinukset: The staff was friendly but not overly helpful. No AC in the room only a fan!

Plussat: I like this hotel because Halal Restaurant near this hotel