Ulan Bator hotellia

Plussat: Concierge staff was absolutely very helpfull

Miinukset: As Shangrila I was expecting a larger offering breakfast; Kempinsky remain the best breakfast in Ulaan Baatar

Plussat: Spacious lobby lounge with a high ceiling.

Miinukset: Air cleaner. Clean, fresh air is needed at least within the hotel.

Plussat: The best option, by far, in Ulaanbaatar: Location, facilities, personel, it has everything.

Plussat: food and service was excellent and room great, very comfortable bed.

Plussat: Nice smelled lobby, pool, sauna and hotel receptionist. Special thanks for Bek. He upgraded our room in 13th floor with amazing view.

Miinukset: It is way too pricey in Mongolia standard of life.

Plussat: The staff are really lovely and helpful. The gym and pool are excellent - the best in UB.

Miinukset: Not up to it's usual standard. There was no coffee in the room, the breakfast was quite lacking. Just not as good as I have experienced with Shangri-La hotels.

Miinukset: Everything was great but the employees at the front desk are all seeming to be struggling with running a 5 star hotel front desk. But everyone is kind and sweet.

Plussat: This was such a wonderful hotel! The facilities are gorgeous and the staff goes above and beyond to make the stay pleasant. Our bags did not arrive with us on our flight from Beijing, but we gave the information to the concierge and while we were out on a tour we came back to the room to find our bags neatly tucked away on the luggage rack. We can't thank them enough for their help and kindness! Also the breakfast buffet was very delicious. I would highly recommend this hotel to anyone traveling to UB.

Miinukset: The only thing is that the hotel restaurant's dinner buffet fills up quickly so you'll likely need a reservation to eat there which would be nice to know during check-in. But, the room service food was great and I guess it's a good thing that the restaurant is so busy!

Plussat: This is THE HOTEL. Everything was excellent: the staff, the food, the location, the confort of the room. Next to the hotel, there is a shopping mall when you can find plenty of things.

Miinukset: Everything was perfect.

Plussat: Wow, extremely happy and surprised by this hotel, the standard is higher than anything I’ve seen in Mongolian hotels, high class hotel

Miinukset: Slightly expensive for Mongolia (but worth it for the standards and services)

Plussat: Very clean and new. Good service by staff and good gym facilities.

Plussat: We stayed here twice and place met expectations. Breakfast was okay. Third reservation: gong show.....(see below)

Miinukset: Third reservation - my friend and I needed to fly out at 6:10 a.m. Saturday. Thursday late afternoon we were advised they had overbooked so they split me up from my travel companion. I booked two rooms a month in advance. Totally unprofessional. No compensation. No real apology. Unreal. Warning: be careful about booking here.

Plussat: The room was clean and the bed was gorgeous.

Miinukset: No internet access.

Plussat: location

Miinukset: It is better if the time of the breakfast is later

Plussat: Location, breakfast

Miinukset: Staff and the arrangement for airport shuttle

Plussat: the service at the Desk was very friendly, professionel and fast

Miinukset: in Bathroom opposite the basket there was something organics at the wall... the breakfast from 0700 to 0900 ist to short musst 0700 to 1100 be. Loud talking in front of our room door is not ok.

Plussat: Hotel was clean and was perfect for the business I had come for. Staff were excellent in assisting me with information and transport. Breakfast was good and plenty of choice. Tours the they do into the regions look amazing and hopefully I’ll be back and can have some free time also. Defiantly stay there again when back.

Miinukset: Would have loved some coffee facilities in the room.

Plussat: Wow, I did like everything - I arrived at the hotel quite tired because I arrived from the countryside, but the comfort of the hotel and the wonderful breakfast renewed me on the same day.

Miinukset: The reception was a little cold. But anyway it was comfortable. The receptionists were very friendly.

Plussat: Uusi Business luokan hotelli Ulanbaatorin keskustassa. Siisti ja isot huoneet, isot sängyt - ja ylimmistä (20. kerros) oli upeat näkymät kaupunkiin. Aamiainen oli erinomainen - tosin tila on hieman pieni ja voi olla ruuhkainen.

Plussat: Amazing views of Ulaanbaatar, fantastic location right beside Sukhbaatar Square. Got complementary discount coupons upon check-in, which included cheap shuttle bus to/from the airport and discounts at restaurants in the same building.

Miinukset: Reception staff didn't really speak English (except for one girl), so it was difficult to get answers to some questions.

Miinukset: Hotel staff not so helpful. I report the faulty equipment in the room from the first day but after 3 days nothing happened.

Plussat: Friendly and helpful stuff, clean rooms, very good location in city center just near the Sukhbaatar Square, prices mostly good for early reservations, breakfast is not bad especially for Mongolia standards.

Miinukset: Airport transfer is very expensive they must offer more reasonable offers and options.

Plussat: Location

Miinukset: I’s say its more 4 star than 5 in terms of touches. Breakfast average.

Miinukset: The room was so hot we had to have a fan but they did bring it to us.

Plussat: Sauna oli mukava luksus.

Miinukset: Asiakasohjelman sääntöjen mukaan meille olisi kuulunut upgrade ilmaiseksi, henkilökunta väitti sen olevan tarjolla vain lisämaksusta. Aamiaisella ei ollut mitään valmiina luvattuna aloitusajankohtana.

Plussat: Nice and very clean business hotel with all necessary facilities in the city centre. The majority of interesting places are within walking distance.

Plussat: The best thing about this hotel is its location. Centrally situated at the bottom of the main Chinggis Khan Square most of the city's main sights are in easy walking distance. Overall, it's a nice hotel but don't expect 5* star luxury.

Miinukset: We wanted to make use of the pool & sauna, but the pool was so dirty we changed our mind, and after we complained they closed it for maintenance. Generally the place is in need of a revamp. The Sky Lounge rooftop bar is supposed to be impressive, however we weren't allowed in as it is occasionally closed for private functions, so if you wish to go (like we did - actually it was the principle reason for choosing the hotel) check with them before booking that it will be available for guests (they won't inform you otherwise). The staff seemed surprised by our dissatisfaction but finally after seeing the general manager he was very understanding of our disappointment and went out of his way to make a gesture, we were given a small private room with views of the city above the rooftop lounge and told we could order whatever we liked from the menu. Just a shame we had to make a fuss for it.

Plussat: Nukuin hyvin. Loistavat näkymät huoneesta yli kaupungin vuorille ja ydinkeskustaan.

Plussat: The staff friendly the location is great and value for money, the bed comfy and most attraction is nearby walking distance.

Miinukset: The room was not reflecting the pictures in booking.com , the window of my room blocks by a structure couldn't see the city view clearly and only one elevator functioning

Plussat: The view, the Sky bar and breakfast. Did not like the other restaurants.

Miinukset: Korean Restaurant.

Plussat: Comfy, clean and great location

Miinukset: Room service menu and the food did not meet my expectations

Miinukset: They charged me twice!!! Upon arrival and upon departure! And have not credited back the money into my account...

Plussat: Breakfast was poor and based around non-European clientele. Juice was cordial, fruit was not replenished. Most pastries were hard or stale.

Miinukset: See above. Lifts to 23rd and 24th floor were unmarked and not instructed to us on arrival. Restaurants menus were lacklustre and Chinese restaurant was closed to public due to Seminar, Had to sleep upside down in bed in order to charge a device due to only 1 powerpoint working at night

Plussat: great location and cost effective

Miinukset: NA

Plussat: Location, staff

Miinukset: The cocktails in the roof top bar were bad

Plussat: Great breakfast choice, huge rooms (apartments), in the centre, walking distance to everything

Miinukset: Some rooms need a refurb - the first one we were given was a little shabby and smelled of smoke - was quickly swapped for one that was fine;

Plussat: Great staff, good breakfast

Miinukset: Room on top floor disappointing. Nice big room but lacking amenities: No closet to hang clothes, had to leave it in suitcase, or table, No in-room safe, Water pressure bad for sink and shower, pressure goes normal and low, results in water temp fluctuating between hot and cold! Taking a shower is trying!! Asked to change room. New room OK, but water pressure still an issue. At least it had an in-room safe and closet!

Plussat: Nice location near sights and shopping. Very friendly staff who gave us a late checkout. Huge very comfortable room.

Miinukset: Nothing. It was great.

Plussat: Very nice breakfast (included in the room rate). Great front of house staff with excellent English. LOVED the free transfer to the airport. This is a nice hotel and well situated, we very much enjoyed our stay.

Miinukset: There was a strange iron burn in our carpet (given that the room did not have an iron). Otherwise all the amenities and staff were excellent.

Plussat: The staff were very friendly.

Miinukset: The building could use an update.

Plussat: Staff, food, service, cleanliness was all top notch! The consierge let us check in very early and allowed us to have breakfast that morning which was a godsend! They also arranged our transport to the airport, and gave us a treat bag of breakfast goods.

Plussat: Yea

Miinukset: Nothing

Plussat: The reception staff were very helpful and friendly. We loved the free airport shuttle. The buffet breakfast had a nice selection and the coffee was good. Nice rooftop bar for relaxing at the end of the day with great views to the surrounding hills and city lights. The Corporate is in a good location with easy walking to the central square and department stores.

Miinukset: Getting a little worn round the edges and needs refurbishing, especially new room carpet.

Plussat: Friendly and helpful staff