Checkin Valencia

This is the worst hotel in service that I lived in since now, I travelled many countries, never complained one hotel even sometimes there was small problem, but that's ok. You gave me one room just face to entrance of underground parking, quite noisy, I hope change but you told all rooms sold off, Ok, no problem, I bear that for first night. In addition, the room full of bad smell like chemicals but the window can not open!! Later I found the A/C can not work!!! I asked you come to check two times. You tried to persuade me and cheat me, "The smell is OK...you can turn on the A/C...our rooms all sold off...." In this period, new guests checked in one by one, no rooms?? Where their rooms come from??? I checked in much earlier than them. Finally I asked you to return money, I change hotel. So you gave one suite room, this seems a blank room that shelved, no tea bag or coffee...no cup for drinking or more goods....compared with standard room, sofa is very dirty and window lock is damaged. Your service staff came to check...he realized but no feedback anymore. I was busy and tired in this trip, didn't want argue then stayed for three nights. I don't think this is problem of communitation, actually I am well educated. Maybe you discriminate against Chinese or look for guest who keep quiet, so terrible experience here, never back again. These are all true experience I met in this hotel.

This is the worst hotel in service that I lived in since now, I travelled many countries, never complained one hotel even sometimes there was small problem, but that's ok. You gave me one room just face to entrance of underground parking, quite noisy, I hope change but you told all rooms sold off, Ok, no problem, I bear that for first night. In addition, the room full of bad smell like chemicals but the window can not open!! Later I found the A/C can not work!!! I asked you come to check two times. You tried to persuade me and cheat me, "The smell is OK...you can turn on the A/C...our rooms all sold off...." In this period, new guests check in one by one, no rooms?? Where their rooms come from??? I checked in much earlier than them. Finally I asked you to return money, I change hotel. So you gave one suite room, this seems a blank room that shelved, no tea bag or coffee...no cup for drinking or more goods....compared with standard room, sofa is very dirty and window lock is damaged. Your service staff came to check...he realized but no feedback anymore. I was busy and tired in this trip, didn't want argue then stayed for three nights. I don't think this is problem of communitation, actually I am well educated. Maybe you discriminate against Chinese or look for guest who keep quiet, so terrible experience here, never back again. These are all true experience I met in this hotel.

Hotel advertises having air conditioning. Our room faced the sun, a full wall of glass and was 29 degrees celsius during the day but were told the air conditioning was off for the season. With the window open we were bitten continuously by misquitoes. The receptionist was completely unsympathetic. If you advertise air conditioning you should be prepared to allow it to e used. Breakfast selection was very limited. Orange juice tasted rancid.

la ubicación es buena,

la habitación fue muy simple, el tv no funcionaba correctamente y el cuarto de baño no tenia donde colgar las toallas, por ejemplo, teniendo que ponerlas en un banquillo, muy poco detallista... Tuve que esperar para entregarme la habitación, a pesar de llegar a las 13:30, mientras que en la reserva no indicaba nada de hora de entrada, me extraño mucho, y previamente me confirmaron que estaba preparada a las 10:30,