Velina

The hotel is situated on a hill a bit out of the town, surrounded by pine woods. Very green and relaxing atmosphere, excellent for people with children or those who look for a quiet holiday. Secured parking available on the spot, free of charge. Pools were clean and water was warm, room was cleaned every second day and towels were changed. It was never crowdy in the SPA area. Breakfast was OK. Down the hill you find the Kleptuza lake with a nice park and some food places - easy to reach as there is a staircase.

The only thing we didn't like was the food in the restaurant, besides the breakfast. We tried several things at noon and dinner, but none was really tasty, yet I feel it was quite overprised. I recommend to have food in the restaurant right on the back of the train station, across Kleptuza park, or somewhere in the centre (Tom & Nazi was good; Rodopsko selo looked nice, though we didn't try it). I also feel that the quality of bed linen and towels should be better for a four star hotel. Finally, for people without a car this could be a bit inconvenient as the hotel is far from the centre, but that wasn't our case.

Position, termal swimming pool, confort of the room

Nobody of the staff able to understand 1 word in English, Spanish, French or Italian ... we couldn't even prolong our stay for 1 day more due to the impossibility of communicate!!

Overall good value for money, especially compared to the nearby hotels of a similar standard. Very good spa procedures and massages.

Nobody speaks English, the breakfast could be better and some waiters are not really service oriented. But a lot of the staff is trying to fulfill your requests.

Spa facilities