Hotel Montecarlo

The staff made us feel as though we were part of the team... it was a special place from the people that worked there...

The location was excellent in Venice; I expected the Milan Casati to be nearer the Milano Centrale as depiceted on the website.The size of our room at bw Venice Montecarlo was too small; it was ok at Milano Casati

The Staff were always coutreous and smiling. The location is ideal.

The hotel is nicely decorated. Breakfast was very good and a plus. The best was the friendly, helpful staff. They made the hotel a cut above others. The man at the desk day/evening recommended activities and arranged tickets and directions for us. He was so kind and helpful. He even gave us an umbrella to use. I would recommend the hotel and would return at the first opportunity. We also loved the location. Thanks for a wonderful 51st wedding anniversary experience.

The staff were very helpful, the hotel was very clean, good wc/ shower facilities etc and a good breakfast...

The beds were a bit hard...

Staff was vert helpful and very courtious. Hotel was kept clean at all hours. Rooms were a good size.

The staff were great, helpful, welcoming and always pleasant. The breakfast was excellent and the variety suited us. Our room was small, but perfectly adequate and the cleanliness of a very high standard. Staff went out of their way to make sure we had a good time.

The pillows! Like sleeping with your head on a wooden block. To be fair, we didn't mention this and judging by our overall experience they would have changed them had we asked. I had to think really hard to come up with anythiing remotely negative.