Hotel Imperial Veracruz

Staff was unhelpful, indifferent to our needs, dysfunctional.

The location The manager and female receptionists were very nice. I he older gentleman is also very nice and helpful. Great guy. They help my bags and even some food I bought for my bus ride back to Mexico City. They have helpful recommendations as to where to go eat and sightseeing. This older gentleman knew a lot about how to get to everything. Locked my passport, cell phone and money while I went to Isla de Enmedio in the office.

My room wasn’t as clean as I expected The sheets were stained. The other bed (which I didn’t use) even had a black shoe print on the sheets. The towels that were once white looked very old and beige. There was hair in the sink drain when I arrived. There was hair on the sink floor and shower. It looked like it hadn’t been cleaned properly. The shower curtain had black mold...something that can be taken care of by cleaning it or soaking in bleach and water. I’ve been to humid places before and hotels turn on ac and open doors to air out the room. It smelled like it hadn’t been aired out. Upon picking up my luggage to go to the bus station, I only had a $500 bill. I needed $40 for taxi. There was a younger male receptionist who didn’t even bother to help me to figure out how to get change. I told him that was going to miss my bus. He didn’t even bother to guide me or tell me where I could go. He said he only had $500’s, which I don’t believe was the case. This is a after getting a LAZY taxi driver from the aquarium who would even bother to help me either despite me telling him I needed to also go to the terminal. The young male receptionist just said what is heard when people don’t what to help: “No, no tengo.” He looked away and stayed silent and picked up his cell phone. I had to demand that he tell me where to go to get change. I can’t believe that after paying for 2 nights, this is what happened. I was so distress after not being able to get change anywhere. He could have gone out to one of the partner restaurants ( the ones the hotel tells us to go to) and gotten change....but he did NOTHING. I told my story to the next taxi driver (who helped me calm down) and he and I had a conversation about how this country is the way it is because of people like this. There are people who don’t want to help anyone during times of need. Luckily the 2nd taxi driver and the bus terminal personnel are very nice.