Veracruz hotellia

Plussat: Very convenient location...great for kids...restaurant was fantastic. Juan was incredible, we wish we could have had him as our server for every meal. He has an incredible attention to details, took such great care of us and genuinely loves working at this resort. He’s a fantastic member of this hotel and made our experience special.

Miinukset: Some of the other staff lacked attention to details and had poor attitudes.

Plussat: BREAKFAST WAS GREAT, I DIDN'T LIKE AGUACHILE THE SHRIMP HAS A DIFFERENT FLAVOR, BUT THE FOOD WAS OK.

Miinukset: BECAUSE THERE WASN'T CHANNELS IN ENGLISH AND FOR EXAMPLE I CAN SPEAK SPANISH BUT MY BOYFRIENDS ISNT, SO I SPOKE WITH CONCIERGE ASKING ABOUT IF WE CAN RENT SOME MOVIES WITH SUBTITLES AND HE SAID NO, THERE'S NOTHING IN ENGHISH, I CHOSE FIESTA AMERICANA BECAUSE I THOUGHT YOU CAN OFFER THAT.

Plussat: Didn’t have a lot of time to look at the property.

Miinukset: After driving all day, we were looking forward to just enjoy the afternoon at the hotel. Didn’t get a chance to just relax and enjoy my stay. Balcony was filthy full of Pigeon poop, feathers and droppings from other birds. Smelly and unappealing to seat in a balcony with all that going on. Unacceptable..It’s not as if they were in high season. Had plenty of other rooms or options but weren’t able to take care of us. That hotel has seen better days. A/C very loud and noisy. Wish I had known, would have stayed somewhere else. To their credit, our receptionist was very nice but unable to offer us a better room. We ended up staying in an isolated part of the hotel’s wing. Never again, their loss.

Plussat: Very very nice and the staff wonderful

Miinukset: Nothing

Plussat: The service and personal attention to the guest

Plussat: the bay as the sea is only 60 - 80 cm deep

Plussat: Location, outdoor restaurant and bar. It felt very safe and secure.

Miinukset: The bed and pillows were hard and uncomfortable. The side of the tin overflowed while I showered.

Plussat: very clean and the restaurant and night club were excellent

Miinukset: television needs to be up-dated and the programs need to be shown on a separate paer

Plussat: Jose the Bellman was The Best! So helpful at checking in and checking out.

Miinukset: The Swimming pool and Hot Tub were cold:( The air conditioning was too cold and even after the maintenance man said he fixed it I couldn't get it to warm up.

Plussat: Great bathroom

Miinukset: It was just fine.

Plussat: Very well-located, grand old hotel. Very clean, nice bar. Big room in back of hotel. Fridge in room. Food was reasonably priced. Staff were helpful and kind.

Miinukset: No plug for bathtub, and no curtain for shower. The room was in the back with little light and there was a loud hum day and night from some sort of machine. I suppose we could have asked for another room, but this was a move from our first room, where the safe didn't work. We didn't want to keep moving rooms as we were tired from our travels. I did like it, and would stay again, but it wasn't outstanding.

Plussat: The location, on the main square, was ideal. We were not on the square-side of the hotel, so didn't hear the screeching birds at 6.00 am. The restaurant was very pleasant, although the huachinango a la veracruzana (the local dish) was not exceptional, and the Estribo bar in the same building was good.

Miinukset: The small, thin towels were a (bad) joke for a hotel of this quality. The washbasin was in the room itself rather than in the bathroom. The Diligencias is one of those hotels which vibrates continually, probably due to the air conditioning system; it's like being on a train or a cruise ship, and I found it difficult to sleep without earplugs.

Plussat: Excellent location, very clean rooms, Late checkout, parking onsite, functional ac, cable tv, optional buffet.

Miinukset: There’s very few ac outlets.

Plussat: Excellent location and wonderful staff

Plussat: The staff were very friendly and attentive. It was spacious and accommodating for the four of us. The apartment was very clean and the cleaners came every day.

Miinukset: No pans, plates etc. We had to request all cutlery and crockery. This was then brought to us. The pool area was very windy, the walls would trap the wind, so it felt more windy than outside in the street.

Plussat: Comfortable, spacious, very clean, nice linens, nice to have a refrigerator. The restaurant serves a good breakfast, we didn't get around to lunch or dinner. Several other restaurants within easy walking distance. The valet parking was fast and easy to use. Staff was very accommodating.

Miinukset: Lighting in bath a little dim, but really, who cares? Good water pressure in the shower.

Plussat: Liked that it was a 20 minute walk to the beach. Everything was such a view

Plussat: Great rooms, friendly staff :)

Miinukset: It was a little bit pricey

Plussat: good location, nice room and facilities

Plussat: The personnel attention is excellent, the location is very good and the rooms are equipped with refrigerator and stove and cable TV.

Miinukset: The parking area is small

Plussat: The location was great very central in Veracruz It had an old world style feel to it went easy access to restaurants and shops

Miinukset: The breakfast was only average

Plussat: Location

Miinukset: We were in town 2 nights for a Funeral. We left early the second day to go the burial and came back at 1pm. Our rooms weren't clean and asked the front desk to please clean them while we were going downstairs to lunch and we were assure of it. Came back 2 hours later and the rooms were still messy. It took them another hour to finally clean them (by 4pm). Then someone they tried to blame it on us because we were in the rooms which was obviously a LIE. Anyway, very disappointed by their service and lack of accountability. I would NOT recommend this Hotel.

Plussat: Sanbonrns restaurant in Hotel

Miinukset: Weak WiFi

Plussat: Hotel close to shopping, port and museums. Bellman always available to help and get us what we needed. Pool area clean and comfortable. Water warm and refreshing sun invigorating!

Miinukset: Our room window looked out to trash and top of buildings would of preferred no window with a landscape picture.

Plussat: Excellent staff and location

Miinukset: No iron, keycards deactivated twice.

Plussat: Close to everything.

Miinukset: The room key did not work on the second day.

Plussat: Very convenient.

Miinukset: Every body was very nice.

Plussat: The beds were confortable. The location is very good.

Miinukset: The room cleaning was poor. The floors and the bathroom were somewhat dirty.

Plussat: Location is excellent, two blocks from our favorite restaurant, within walking distance from shopping district, and right in front of the main square, where most nights there's live music and other spectacles. The staff is excellent, very helpful and friendly. Everything was very clean, even if the rooms are not on par with five star hotels, they were comfortable. The air conditionig equipment, especially, was whisper quiet (i had to put my ear next to the grill to make sure it was working),Location is excellent, two blocks from our favorite restaurant, within walking distance from shopping district, and right in front of the main square, where most nights there's live music and other spectacles. The staff is excellent, very helpful and friendly. Everything was very clean, even if the rooms are not on par with five star hotels, they were comfortable. The air conditionig equipment, especially, was whisper quiet (i had to put my ear next to the grill to make sure it was working).the first night we checked in

Miinukset: .the first night we checked in Very late, at around 22:30, and were given a "Siberia" room, I guess the only ones available at the time. Room 303 is right next to the water cooling towers, and we spent the night with a horrible fan engine noise. We were so tired we were asleep in no time, but my wife had a hard time sleeping, beng the most sensitive of the group. We asked to be moved in the morning and the reception lady was very apologetic and told us the hotel was full, but she would definitey have a room after check out time. She was good on her word and moved us to aother room, facing the street and high enough that the noise was non-existent. The other thing we found lcking was the internet service. The first night our devices didn't detect any signal at all, so we thought there was no internet access. When i mentioned it the next morning, the front desk lady told us that indeed they had wireless Internet and gave me the password. On the new room we could find the wireless signal and connected right away. Alas, the service turned out to be very slow, almost unusable.

Plussat: Very clean

Plussat: Ther food really excellent

Miinukset: The pool over crawd

Plussat: Was close to the downtown city and surrounding area is many restaurants.

Plussat: Exceptionally clean & the staff really works at it.

Miinukset: Facilities a bit dated; swimming pool was quite hot & un-refreshing; traffic noise.

Plussat: Excellent food and good value for the money. Beautiful garden and pool.

Miinukset: Friendly staff (except when we asked for extra ice ) they seemed annoyed.

Plussat: This is a basic, clean and confortable accommodation in a quiet street of Veracruz and walking distance to the beach and historic centre. The breakfast is toast, jam, cereal or pancakes and coffee. The owners are very friendly and helpful.

Miinukset: The 8 bed dorm gets very busy when more than 5 people stay in the room. The bathroom.and shower are in the room which is convenient but allows no privacy whatsoever.

Plussat: Staff were absolutly amazing! Amazingly helpful, found the hostel very social and a great atmosphere.

Miinukset: 10 bed dorm was a little cramped and dark

Plussat: The welcome was amazing and a great relief to be let in at 13.00 after a day of walking with my backpacks. I was shown everything I needed and as a bonus met a new friend in my dorm with whom I have continued speaking as we have gone our separate ways. The shower was easy to use and the beds were well kept with a great area to store my junk! I was also alerted personally of my taxi arriving on my day of departure which was very handy.

Miinukset: I would have appreciated the ability to have brought some food back into the dorms so I didn't have to buy something from a vendor. Also a table in the dorm would have been nice to sit down at to socialize with other traveller's.

Plussat: Not too far from the zocolo. Close to the malecon.

Miinukset: This was the worst hostel I've stayed in during four months in Mexico. When I arrived, the person at the front desk had to pick a bunch of trash off of my bed! And then it was "cleaned" by someone wiping a dirty rag over it to remove some of the sand and various other small debris still on the mattress. The mattress itself had no cover or protector on it, and the sheets (you have to make your own bed) were threadbare - I'm not exaggerating. Absolutely disgusting. Thankfully I had a sleeping bag liner I could use. The facilities are abysmal. The 10 bed dorm room is TINY. The furniture on the rooftop is a bunch of broken down old wood pieces. The bathrooms are so small you can barely sit down. The WiFi doesn't work very well. The vibe here is also very strange. No one talks to each other. But there were people making noise in the dorm room until late (the person in the bunk bed above me was SINGING!) and then people started leaving very early. I barely got any sleep.

Plussat: Great hosts, really accommodating. Places is quite and clean. Couldn't ask for much more.

Plussat: Very good quality for the price. Basic, but very nice. I stayed in a private room; the AC worked great, a godsend in the Veracruz heat, and the bed was extremely comfortable. Awesome pillows! Bathroom and shower were very clean, and the rooftop terrace was a great place to relax. Amazing antojitos right across the street, with very friendly English-speaking staff there! Girl running the hostel was very friendly and helpful also. Recommend!

Plussat: The amenities and the distance to eeverything I wanted to see in Veracruz.

Miinukset: Towels even though they are free they could be a full size towel instead of a hand towel. I am willing to rent a full size towel.

Plussat: Cuisine staff give good service, we ask to them how can we take the bus to other places they well oriented us.They are committed with their job.

Plussat: Good location.

Miinukset: Not able to open windows. Security. Air condition needs to run all night. Personnel do not speak English at night shift. Overcrowded and medium quality breakfast.

Plussat: Great !!

Plussat: I liked the rooms and the services

Miinukset: The restaurant was a bit bad.

Plussat: Great beds and linens! Friendly staff too!

Plussat: The service of personal

Plussat: Beautiful location on beach. Excellent food and service. Lovely room

Miinukset: Nothing

Plussat: location

Miinukset: Not the Double Tree Standard we expected -Paying extra for room with Ocean view, but the windows were dirty and the Ocean couldn't be appreciated - curtain didn't close, letting light in. - shower didn't drain at all (yixx) - Kleenex box empty -just 1 bag of coffee

Plussat: Good service and facilities

Miinukset: The location was not as central as described

Plussat: Nice location, next to the sea. City centre within walking distance Rooms are well kept and very clean Mattress very comfy Location is quite

Miinukset: Interior of the hotel lacks of atmosphere in my view.

Plussat: Excellent value for the facilities. WiFi worked ok. A special thanks for the staff. Having been let down on a planned day trip that had been confirmed hours earlier - a number of staff helped to come up with an alternative solution. I can not thank them enough. Even in the morning when I needed a taxi to the airport, a member of staff made sure of the price was confirmed before I could even ask myself

Plussat: Good location, multiple places to see just a few miles away. Very clean hotel, comfortable beds, pool is beautiful. The hotel is right on the water. The area has beautiful sunsets and sunrises. The staff here treats you like you are family especially the restaurant staff and bellboys. All of you are wonderful people. Valet parking makes its convenient when you have a car.

Miinukset: Nothing.

Plussat: Location was good

Miinukset: Shower door would not close, also foul stench in common areas.

Plussat: Rooms layout, very quiet, even is in main Avenue, excellent service, very clean rooms and lobby

Miinukset: All was excellent

Miinukset: Check out experience. They ask me to wait until they check for the room (WTF!)

Plussat: Aircon, hot water, comfy beds, big room, laundry service, location, staff are very kind

Miinukset: Nothing!

Plussat: The feeling of staying at a antique-colonial hotel...so beautiful!!!!!

Miinukset: At the main entrance/lobby... have veracuzan authentic music with a stereo. . Also have hot coffee available all day long with cream a and sugar... Ask the option to have one's room cleaned or not. Some people dont like anyone entering their bedroom to clean until they leave.

Plussat: Nice, charming historic hotel, in an excellent location.

Miinukset: Would have been nice to have coffee available at the hotel.

Plussat: Location. Helpful staff.

Miinukset: No restaurant or bar or onsite parking. Small rooms

Plussat: The building is a fantastic old colonial style one, the personal very friendly and helpful! The rooms authentic and spacious. Would happily stay at the same place again and recommend it to any one

Plussat: We arrived quite early and they let us check in before the official time which was pretty awesome. The rooms are clean and the staff is very very friendly! The restaurants are walking distance and the architecture of the hotel is gorgeous.

Miinukset: The pool is quite small

Plussat: Location to the Zocalo was excellent (save the very dangerous crossing before the government building where buses came around the corner at breakneck speed without a turn signal). The square offered many restaurants and musical groups. The staff of the hotel were great. The tours offered in the lobby were great.

Miinukset: No fridge in the room! A must in Mexico. Just a little one, nothing fancy would have been nice.

Plussat: Staff were helpful. Place was clean. Plenty of hot water. Good breakfast.

Miinukset: Overall the hotel was nice. It would have been better if a bottle of water was provided for each guest, there was only one small bottle for three guests.

Plussat: This was a beautiful property 2 blocks from the main square in town. Pool was great and was surprised to find a small gym. Staff was very helpful and restaurant was very handy for breakfast. Off street parking was available.

Miinukset: Water pressure was low and water was hard to get to the right temperature.

Plussat: Huge room in historic building, very clean with good bed.

Miinukset: Shower was very weak, A/C was on the noisy side, cleaners were a bit loud in the morning.

Plussat: Good location in downrown

Miinukset: Linens are old The restaurant service and food are not good Not value for money

Plussat: Beauty Cleanliness

Miinukset: Lobby hotter than hell Need liquor license

Plussat: Super clean, no smells, friendly staff, good location, very affordable

Miinukset: N/A

Plussat: It was clean quiet and service by staff excellent.

Miinukset: Not apply.

Plussat: It was clean and Comfortable

Miinukset: The birthday in the restaurant was called and is not well stocked

Plussat: Very near to the aquarium

Miinukset: Room amenities can be better.

Plussat: Good location - 5 min walk to the aquarium and tranvía for the fort. Room was clean and comfortable. Nice view from the 4th floor. Breakfast was tasty.

Miinukset: WiFi was a bit slow but functional.

Plussat: close to aeropuerto veracruz. rooms are clean + airport shuttle. i was allergic to the breakfast and vomitted. last business trip i stayed in a hotel close to the beach and took a taxi. the hotel was cheaper, lots of restaurants and with the cost of a taxi I think it is actually cheaper to stay on the beach then take taxi for $120 MXN pesos mas.

Miinukset: price. better location -- nowhere to walk or hang out. breakfast had lots of chemical preservatives. slightly overpriced but convienent to get to VER aeropuerto.

Plussat: The breakfast was real good. The people very friendly

Plussat: didn't eat breakfast. My husband got sick from a hamburger he ate there. But, the place was spotless, the staff very accommodating, The shuttle driver even came at picked us up especially at National Car Rental.

Miinukset: The restaurant. Just okay and they served no alcohol. We could have used a beer after a long day. Other than that, it was incredible value for money.

Plussat: Very clean rooms and friendly staff Lobby and restaurant could be nicer but still ok Its a good local version of a business airport hotel but very well run

Miinukset: The area is in the city out skirts not very nice at night but quite convenient for the industrial zone and the airport Lobby area and restaurant could be much nicer

Plussat: Free shuttle service to airport

Miinukset: Noisy aircon

Plussat: This hotel is a no frill hotel and perfect for what we needed. Its close to the airport and the shuttle picked us up late in the evening, took us back to the airport early in the morning. Its clean, comfortable and the staff is very good.

Plussat: They are really Close to the airport, but anyhow they have a shuttle to help you getting there!

Plussat: The location was very good, since it was close to the airport.

Plussat: It was nice and new, clean and staff was very friendly. Great value. I would definitely stay there again.

Miinukset: They advertise a shuttle but it was not available while I was there. I was told it wasn't working those days but I didn't even see it so I thought maybe they were not being 100% honest about it. And it's a very busy location so bring ear plugs.

Plussat: Friendly welcome, it was late. Also, there was a bilingual staff member who helped us with our poor Spanish! Lovely.