Veracruz hotellia

Plussat: The location and the friendliness of the staff

Miinukset: The food is very bad

Plussat: Staff was great! Pools are also in excellent condition.

Plussat: Meals were fantastic, especially one evening dinner form the Italian styled restaurant. Buffet breakfast and lunch were very enjoyable. The private beach was great - nice and quiet, perfect for relaxing.

Miinukset: I had to send a steak back as the quality of the meat was dreadful. It was given to me raw, and then partially over done and with raw parts. I ordered something else. There is nothing else that I did not like about the hotel.

Plussat: The hotel is in a new area of Boca del Río (Veracruz) just on the beach. It is a nice facility with everything you can expect in a sea-side resort. Huge, wonderful swimming pool. Our ocean view room was spacious enough, with all the expected commodities. The staff were all kind and helpful. Free parking.

Miinukset: The breakfast buffet is somewhat expensive (330 pesos per person) but it is very nice, with a lot of choice. I just regret that I could not find a piece of butter or margarine, and could not get one, even after asking for it.

Plussat: The view from the room was wonderful. The beach, the outside pool and the inside&outside bars are excellent.

Miinukset: The biggest problem was the unbearable noise inside and outside the building. In one of the nights the noise came from the lobby&reception&bar. Even if my room was on the 6th floor and quite far from the source of the noise, I couldn't sleep... even with earplugs. In the next night there was an outside party or concert organised on the territory of the hotel, next to the pools. Again, I had the same problem, it was impossible to sleep. If somebody wants to relax, I don't recommend this hotel. The rooms are not sufficiently isolated, and apparently should be renovated. When I arrived, there was no minibar fridge in my room, fortunately this issue was solved fast, but it is not normal in a hotel like this. The corridors are not air conditioned. As the weather is often hot and humid, you be fully covered with sweat between the lobby and your room. The food in the restaurant and the breakfast also should be better.

Plussat: BREAKFAST WAS GREAT, I DIDN'T LIKE AGUACHILE THE SHRIMP HAS A DIFFERENT FLAVOR, BUT THE FOOD WAS OK.

Miinukset: BECAUSE THERE WASN'T CHANNELS IN ENGLISH AND FOR EXAMPLE I CAN SPEAK SPANISH BUT MY BOYFRIENDS ISNT, SO I SPOKE WITH CONCIERGE ASKING ABOUT IF WE CAN RENT SOME MOVIES WITH SUBTITLES AND HE SAID NO, THERE'S NOTHING IN ENGHISH, I CHOSE FIESTA AMERICANA BECAUSE I THOUGHT YOU CAN OFFER THAT.

Plussat: The room had a nice design, very comfortable and with all the amenities you need. We had a beach view which was a huge plus. The staff is friendly but most importantly empowered to solve your issues at the spot

Miinukset: Few details like only one elevator working, pushy seller of fiesta club...

Plussat: Didn’t have a lot of time to look at the property.

Miinukset: After driving all day, we were looking forward to just enjoy the afternoon at the hotel. Didn’t get a chance to just relax and enjoy my stay. Balcony was filthy full of Pigeon poop, feathers and droppings from other birds. Smelly and unappealing to seat in a balcony with all that going on. Unacceptable..It’s not as if they were in high season. Had plenty of other rooms or options but weren’t able to take care of us. That hotel has seen better days. A/C very loud and noisy. Wish I had known, would have stayed somewhere else. To their credit, our receptionist was very nice but unable to offer us a better room. We ended up staying in an isolated part of the hotel’s wing. Never again, their loss.

Plussat: The service and personal attention to the guest

Plussat: the bay as the sea is only 60 - 80 cm deep

Plussat: Location, outdoor restaurant and bar. It felt very safe and secure.

Miinukset: The bed and pillows were hard and uncomfortable. The side of the tin overflowed while I showered.

Plussat: very clean and the restaurant and night club were excellent

Miinukset: television needs to be up-dated and the programs need to be shown on a separate paer

Miinukset: The WC was not working and they tried to fix it but it kept wasting water. They force you to buy water bottles and pollute by not having drinking water available for guests.

Plussat: Location location location

Plussat: Great location, view and very relaxing

Miinukset: The food was not so fresh and tasty.

Plussat: I loved the view from our room. The hotel location is perfect!

Miinukset: The mattress should have a padding.

Plussat: Everything. Fabulous hotel. Valet parking.

Miinukset: Towels a little substandard. A very minor issue .

Plussat: Location is superb! The hotel is elegant and very affordable! The restaurant buffet is impressive. We were here for the first time several years ago on a tour and were so pleased we came back this time on our own. If live music and dancing, outdoor dining on the perimeters of the plaza appeal, all provides a fascinating social experience. In fact I had the best shoe shine ever. That gentleman made my shoes look better than when new!!! We certainly will return to Diligencias if we visit Veracruz again!!!

Miinukset: The only thing, sort of minor, is the beds were too firm for us. We awoke with some hip pain. This wore off as we got up and moved around. We lodged a Friday and Saturday night. The night life in the plaza can go on and on into the wee hours of the morning and it might be intruding into sleep. The plaza dining outdoors has too many street vendors cruising the tables and some will not respond to "NO".

Plussat: My family and I have been visiting Veracruz since I was little, over forty years ago. One of the things I love the most is being next to Zocalo and the Portales, where all the flavour of the city lies (live music, Danzon). The location of Diligencias is perfect for that.

Miinukset: The bed linen was a bit of worn out. The terrace could be a very nice space but it isn't really taken advantage of, shades for the tables and bar service would make a huge difference.

Plussat: Every thing about Diligencias is fine. The staff is exceptionally courteous and welcoming. Enter the lobby and there is an ambience of elegance. Elevators were efficient. Rooms were spacious and clean. The hotel was quiet for sleeping, no kids running loose up and down the halls without parental supervision (a real plus). No disturbing sounds from other units. The lively plaza across the street is lined with plenty of outdoor dining. A number of banks and ATMS are close by: Banamex, Bancomer to name a couple.

Miinukset: Minor, I kept tripping my toe on the raised molding about the wash basin and vanity. The mattress was harder than I am used to, but typical in Mexico. No big deal however. All around the plaza there is a continual parade of meandering vendors that are intrusive at times. Sit at an outdoor cafe to enjoy conversation and a drink, something to eat, often some vendor is at your elbow selling items of no interest. Then on an elevated stage at the back of the plaza musicians will boom out their amplified music that drowns out any possibility to converse around the table. Both elements beg for an early departure. ALSO, dining can be more pricey than other parts of Mexico, at least compared to where we live in Jalisco.

Plussat: I loved the location. It's in the heart of everything! What ever is not walking distance is only a taxi ride away; and getting a taxi is no trouble at all.

Plussat: Very clean

Plussat: Ther food really excellent

Miinukset: The pool over crawd

Plussat: Was close to the downtown city and surrounding area is many restaurants.

Plussat: Exceptionally clean & the staff really works at it.

Miinukset: Facilities a bit dated; swimming pool was quite hot & un-refreshing; traffic noise.

Plussat: Excellent food and good value for the money. Beautiful garden and pool.

Miinukset: Friendly staff (except when we asked for extra ice ) they seemed annoyed.

Plussat: Staff was awesome and very attentive. Hotel was in the center of the accion. Hotel was very close to bars and Restaurants. I really like that bell person was always on task to go and get our rental car ready for us to visit town. All installation were very well preserved.

Miinukset: I did not like that: Hotel did not offer FREE Continental breakfast for guest. Hotel did not offer FREE shuttle to and from airport.

Plussat: Location

Miinukset: We were in town 2 nights for a Funeral. We left early the second day to go the burial and came back at 1pm. Our rooms weren't clean and asked the front desk to please clean them while we were going downstairs to lunch and we were assure of it. Came back 2 hours later and the rooms were still messy. It took them another hour to finally clean them (by 4pm). Then someone they tried to blame it on us because we were in the rooms which was obviously a LIE. Anyway, very disappointed by their service and lack of accountability. I would NOT recommend this Hotel.

Plussat: Sanbonrns restaurant in Hotel

Miinukset: Weak WiFi

Plussat: Hotel close to shopping, port and museums. Bellman always available to help and get us what we needed. Pool area clean and comfortable. Water warm and refreshing sun invigorating!

Miinukset: Our room window looked out to trash and top of buildings would of preferred no window with a landscape picture.

Plussat: Didn't eat breakfast there.

Miinukset: The head front end manager was the most unprofessional manager i have ever ran across. First she made a small situation into a big deal. Stain sheets she yelled at me in public and charged me 500 peisos to have them cleaned. A friend stayed that night got sick diarrhea. He looks gay she had a problem with that.

Plussat: Excellent staff and location

Miinukset: No iron, keycards deactivated twice.

Plussat: Everything was walking distance taxi was available and overall hotel staff treated land Carre for safety as a family member

Plussat: Close to everything.

Miinukset: The room key did not work on the second day.

Plussat: The hotel is located in the central Histórico. The main plaza or zocalo is to one side. There were programs each evening in the zócalo. The staff informed us of activities happening in the city.

Plussat: Everything

Miinukset: Nothing

Plussat: The hotel is superbly located opposite to Veracruz’s central square. We got a room at the 6th (top) floor with an outstanding view of the central square, cathedral, docks, port and sea. The balcony and room are pretty small, but you get everything you need in that tiny space. The hotel is placed in a beautiful and well preserved historic building, with a lobby that emanates past time grandeur, and old black and white pictures of Veracruz. The WiFi worked quite OK, all services run smoothly, the staff is friendly and helpful. The swimming pool in a secluded terrace is another plus. The pool is not suitable for training, but it’s good enough for kids to play and for grown ups to chat with a cocktail in hand.

Miinukset: Rooms leading to the main square get a lot of noise from the always busy surroundings. In particular, the traditional music festivals that are there all the time. They stop at 22h approximately. I am a heavy sleeper, but if you’re not one, ask for a room with inner view.

Plussat: Location is excellent, two blocks from our favorite restaurant, within walking distance from shopping district, and right in front of the main square, where most nights there's live music and other spectacles. The staff is excellent, very helpful and friendly. Everything was very clean, even if the rooms are not on par with five star hotels, they were comfortable. The air conditionig equipment, especially, was whisper quiet (i had to put my ear next to the grill to make sure it was working),Location is excellent, two blocks from our favorite restaurant, within walking distance from shopping district, and right in front of the main square, where most nights there's live music and other spectacles. The staff is excellent, very helpful and friendly. Everything was very clean, even if the rooms are not on par with five star hotels, they were comfortable. The air conditionig equipment, especially, was whisper quiet (i had to put my ear next to the grill to make sure it was working).the first night we checked in

Miinukset: .the first night we checked in Very late, at around 22:30, and were given a "Siberia" room, I guess the only ones available at the time. Room 303 is right next to the water cooling towers, and we spent the night with a horrible fan engine noise. We were so tired we were asleep in no time, but my wife had a hard time sleeping, beng the most sensitive of the group. We asked to be moved in the morning and the reception lady was very apologetic and told us the hotel was full, but she would definitey have a room after check out time. She was good on her word and moved us to aother room, facing the street and high enough that the noise was non-existent. The other thing we found lcking was the internet service. The first night our devices didn't detect any signal at all, so we thought there was no internet access. When i mentioned it the next morning, the front desk lady told us that indeed they had wireless Internet and gave me the password. On the new room we could find the wireless signal and connected right away. Alas, the service turned out to be very slow, almost unusable.

Plussat: Cuisine staff give good service, we ask to them how can we take the bus to other places they well oriented us.They are committed with their job.

Plussat: Good location.

Miinukset: Not able to open windows. Security. Air condition needs to run all night. Personnel do not speak English at night shift. Overcrowded and medium quality breakfast.

Plussat: Location

Miinukset: Wifi is really bad, you cannot work.

Plussat: Great !!

Plussat: I liked the rooms and the services

Miinukset: The restaurant was a bit bad.

Plussat: Great beds and linens! Friendly staff too!

Plussat: The service of personal

Miinukset: They made an extra charge for no reason

Plussat: Nice female owner & good location. Cold beer at a reasonable cost. Good WiFi I n kitchen. Breakfast acceptable.

Miinukset: Problematic WiFi in dorm! Rubbish pillows, feather thin towels & sheets! Too soft mattresses! Taciturn male owner! No chairs in dorm!

Plussat: Friendly people, clean room

Miinukset: We

Plussat: Breakfast was at 8.30am. But i need to leave at 6.30 So no breakfast ! :-(

Miinukset: The matress was horrible, i could sleep on that!! The rooftop looks terrible ! I ask the owner for a taxi at 6am. She told me take the taxi later. But i ask ive she could order a taxi at 6am. She said no problem, taxi arrived at 6.30am. So i had to rush! This was the most expensive hostal. But the horrible hostal !!

Plussat: The welcome was amazing and a great relief to be let in at 13.00 after a day of walking with my backpacks. I was shown everything I needed and as a bonus met a new friend in my dorm with whom I have continued speaking as we have gone our separate ways. The shower was easy to use and the beds were well kept with a great area to store my junk! I was also alerted personally of my taxi arriving on my day of departure which was very handy.

Miinukset: I would have appreciated the ability to have brought some food back into the dorms so I didn't have to buy something from a vendor. Also a table in the dorm would have been nice to sit down at to socialize with other traveller's.

Plussat: The beds were solid, with their own curtain, light and power socket.

Miinukset: The staff were kind of friendly but could have been a bit more welcoming.

Plussat: Great Personal with good english and travel recommendations! Clean everything and sturdy dorm beds. Rooftop terrace with a beautiful view, would go there again if I get to Veracruz!

Plussat: Great hosts, really accommodating. Places is quite and clean. Couldn't ask for much more.

Plussat: Very good quality for the price. Basic, but very nice. I stayed in a private room; the AC worked great, a godsend in the Veracruz heat, and the bed was extremely comfortable. Awesome pillows! Bathroom and shower were very clean, and the rooftop terrace was a great place to relax. Amazing antojitos right across the street, with very friendly English-speaking staff there! Girl running the hostel was very friendly and helpful also. Recommend!

Plussat: The amenities and the distance to eeverything I wanted to see in Veracruz.

Miinukset: Towels even though they are free they could be a full size towel instead of a hand towel. I am willing to rent a full size towel.

Plussat: The hotel is very cute and well built, with a big swimming pool, a restaurant, private parking closed by a gate and it's in a calm and silent area. The hotel also provide a local map with a list of touristic attraction and tours. WIFI is GOOD! I booked for one day but I decided to stay two. The restaurant doesn't have a very big menu but the food is good with a reasonable price.

Miinukset: I found just one one member of the staff able to speak english. Some of the others clearly understand it but refused to speak english and kept on speaking spanish. That's not good. If you work in the world of tourism you MUST know and speak english. The sink in the room wasn't in the bathroom but in the room: that's strange because the bathroom was large enough to have it.

Plussat: The staff were very friendly and attentive. It was spacious and accommodating for the four of us. The apartment was very clean and the cleaners came every day.

Miinukset: No pans, plates etc. We had to request all cutlery and crockery. This was then brought to us. The pool area was very windy, the walls would trap the wind, so it felt more windy than outside in the street.

Plussat: Great location! Close to the beach, restaurants and stores! Staff is extremely professional and helpful. Anytime we needed anything our needs were met quickly and never felt like we were bothering them by asking! Great place to stay awhile and relax... home away from home:) this was our second stay here and we plan to stay again!!

Plussat: Comfortable, spacious, very clean, nice linens, nice to have a refrigerator. The restaurant serves a good breakfast, we didn't get around to lunch or dinner. Several other restaurants within easy walking distance. The valet parking was fast and easy to use. Staff was very accommodating.

Miinukset: Lighting in bath a little dim, but really, who cares? Good water pressure in the shower.

Plussat: Liked that it was a 20 minute walk to the beach. Everything was such a view

Plussat: Great rooms, friendly staff :)

Miinukset: It was a little bit pricey

Plussat: good location, nice room and facilities

Plussat: The hotel is in an ok location, not too far from the center, reasonably clean, has a parking and a nice pool.

Miinukset: Front desk staff doesn't speak ANY English but the security officer does, so the interaction was dependent on his translation. The room is a suite, but contains only one set of utensils. The toilet doesn't flush properly.

Miinukset: Toilet didn't flush properly

Plussat: The personnel attention is excellent, the location is very good and the rooms are equipped with refrigerator and stove and cable TV.

Miinukset: The parking area is small

Plussat: The mesón Del Mar is an excellent place to stay in Veracruz; the staff (especially the lady who I think was the manager) were really kind, welcoming and helpful and I couldn’t fault anything with the room itself - it was really nice and spacious and the air conditioning (so vital in Veracruz...!!) worked a treat. I’d recommend this hotel in a heartbeat

Miinukset: Everything was great - the only suggestion i could make is to perhaps have an information booklet/ brochure in the rooms. But otherwise, I really enjoyed my stay here.

Plussat: Rooms layout, very quiet, even is in main Avenue, excellent service, very clean rooms and lobby

Miinukset: All was excellent

Plussat: The rooms were clean and the staff was friendly.

Miinukset: The entrance of the hotel, the streel was under construction and was not accessible. The AC unit was very loud and the enclosure was not properly seal so you could see the street. The room was very noisy due to be by the busy avenue.

Plussat: It was a nice place after they moved our room . The first was not great .

Miinukset: First was small and dark .

Plussat: Location and security was good

Miinukset: Rooms are in poor condition,toilet seat broken,bath small,no facial tissue provided,spend 4 nights there after 2 nights TV had only 1 channel

Plussat: Location. Helpful staff.

Miinukset: No restaurant or bar or onsite parking. Small rooms

Plussat: Most comfortable bed in Mexico ( a month of travelling all over) and staff so welcoming. Never been greeted by a kiss before when we arrived on New Year's Eve

Plussat: A lovely old house sympathetically reformed and with very nice furniture in keeping with the style. With a large plant filled entrance. Very central. Friendly and helpful staff. It was a pleasure to stay there.

Plussat: Every thing was nice and pleasant

Miinukset: Was a good staying

Plussat: Только расположение !

Miinukset: Cheating. Do not go forward. Absolutely not customer-oriented. I explain: When I chose the hotel I was guided, of course, by the photo of the room, and I liked the photo of the standard room. What was my surprise when, in fact, we are settled in a number that is absolutely not the corresponding photo in the description on the Book! Firstly, it is not 14 square meters. And at most 10-12. Secondly, there is no window in it. (The photo in the description of the window was !!). Feeling day and night the same thing, you do not know what time of day! I even had claustrophobia almost started. Naturally, if truthful photos were exposed, I would not book a room without a window! When I asked to change the number, because it does not correspond to what I chose, they started explaining to me in a rather aggressive manner that this is impossible. What other rooms in this category there. I did not give up, asked to show other available rooms. the receptionist girl rested, stood on her own and in every possible way expressed her displeasure with jerky, sharp movements. Finally, it turned out that there is still a free room, of a different category, larger in size, and 300 pesos have to be paid for it on top, even though it is near the toilet, also without a window, and there was a very stale air inside. I therefore refused. But why not mention this possibility right away? And not in 20 minutes? Type I booked "standard", then I have no right to stay in a room of another category, even with an additional charge? It looked like that. A little later, I asked another girl at the reception what time breakfast was. She answered at 10. I was surprised. But not asked again. At 10-40 we came with my husband for breakfast, and he was already half an hour over!

Plussat: Very well situated just in front of the sea and close to everything.

Miinukset: The rooms were very clean and comfortable, the have everything you need for a night of work if you are traveling like me for work.

Plussat: Good service and facilities

Miinukset: The location was not as central as described

Plussat: I like the breakfast buffet good and reasonable price.

Miinukset: Room was very clean, the restaurant delicious buffet and the attention of the personal was excellent. The pool was very clean too.

Plussat: When I reserved at booking.com I understood the breakfast was included and it wasn’t

Miinukset: When I reserved at Booking.com.com I understood the breakfast was included and it wasn’t

Plussat: Good location, multiple places to see just a few miles away. Very clean hotel, comfortable beds, pool is beautiful. The hotel is right on the water. The area has beautiful sunsets and sunrises. The staff here treats you like you are family especially the restaurant staff and bellboys. All of you are wonderful people. Valet parking makes its convenient when you have a car.

Miinukset: Nothing.

Plussat: Excellent bar and nice view.

Miinukset: Town around hotel is not very appealing but there are some very good restaurants nearby.

Plussat: Everything except the aircondition does not work well

Miinukset: The aircondition does not work well, it was too hot

Plussat: Location perfect. Was able to walk across the cross way to get to the beach

Miinukset: everything was great however I did not find sunblock at the store

Plussat: I like the location, view and rooms and everything but the staff they kinda rude but it was okay

Plussat: close to aeropuerto veracruz. rooms are clean + airport shuttle. i was allergic to the breakfast and vomitted. last business trip i stayed in a hotel close to the beach and took a taxi. the hotel was cheaper, lots of restaurants and with the cost of a taxi I think it is actually cheaper to stay on the beach then take taxi for $120 MXN pesos mas.

Miinukset: price. better location -- nowhere to walk or hang out. breakfast had lots of chemical preservatives. slightly overpriced but convienent to get to VER aeropuerto.

Plussat: The breakfast was real good. The people very friendly

Plussat: Close to airport. Food Room service

Plussat: Clean Near airport Free airport shuttle

Miinukset: Pay for breakfast AC was so loud I had to turn it off because I thought it was breaking Nothing to walk to for food

Plussat: Free shuttle service to airport

Miinukset: Noisy aircon

Plussat: This hotel is a no frill hotel and perfect for what we needed. Its close to the airport and the shuttle picked us up late in the evening, took us back to the airport early in the morning. Its clean, comfortable and the staff is very good.

Plussat: They are really Close to the airport, but anyhow they have a shuttle to help you getting there!

Plussat: The location was very good, since it was close to the airport.

Plussat: It was nice and new, clean and staff was very friendly. Great value. I would definitely stay there again.

Miinukset: They advertise a shuttle but it was not available while I was there. I was told it wasn't working those days but I didn't even see it so I thought maybe they were not being 100% honest about it. And it's a very busy location so bring ear plugs.

Plussat: Friendly welcome, it was late. Also, there was a bilingual staff member who helped us with our poor Spanish! Lovely.

Plussat: It was clean and Comfortable

Miinukset: The birthday in the restaurant was called and is not well stocked

Plussat: The location.

Miinukset: Upgrade amenities

Plussat: Stayed here before. Friendly staff and comfortable room for the money. Close to aquarium, beach and public transportation.

Miinukset: Beds a little to firm, Sometimes no hot water.

Plussat: Location

Miinukset: No towels, except for 1 bath towel

Plussat: The location is good. The street isn't to crowded.

Miinukset: The view of the room... it was inside.

Plussat: Excellent location, close to the beach and the aquarium. Friendly staff. Clean rooms, showers with plenty of water.

Miinukset: They run two kinds of breakfast, continental and buffet. When you book breakfast included, it is the continental one, and their is a supplement for the buffet. This was not explained on arrival and lead to some confusion, which was solved in the end. The breakfast room is too small.

Plussat: Friendly staff, good location, very quiet room, and the price was discounted over 50% after 3 pm.

Miinukset: The mattress is very hard, and there is only ONE power outlet in the whole room/bathroom, which is by the bedside table. I'd prefer a dead bolt on the door.

Plussat: Very nice clean room. Perfect choice for this money. Close to aquarium.

Miinukset: Little bit far from center

Plussat: It's pretty clean, people are so nice and always wiling to help if needed, the place is very close to the aquarium just one or two blocks away, which makes it really easy to access and also the beach.

Plussat: Location top

Miinukset: Air conditioning was extremely loud/old. Difficult communication with reception. They forgot that we paid, had to prove it with credit card receipt.

Plussat: Good location for travelers - it is very close to ADO bus station - behind it. Very good and helpful staff.

Plussat: rápido wifi, muy bien instalación de enchufa y seguridad.

Miinukset: no hay bien ventilación, habia humedad. ademas usaban demasiado detergente, en la habitación llenaba olor de detergente fuerte. eso me daba un dolor de cabeza.

Plussat: I liked the convenient location. The room was comfortable and we had lots of amenities nearby. I would definitely book again.

Miinukset: The one thing I didn't like was that they used one-ply toilet paper. :(

Plussat: Across from ADO terminal station, about 30 or 35 pesos taxi ride to the town center, very modern, clean, comfortable hotels with all expected facilities, very affordable room price, good value restaurants for breakfast.

Miinukset: nothing for this room charge

Plussat: It was a good location. the only this is that we were late checking in and they gave our room away. It needs to be stated that if you check in late you need to give a deposit.

Miinukset: They give your room away if you do not make a deposit so I suggest if you want a quality room you should make a deposit on your room.

Plussat: Clean and modern facilities

Miinukset: Location

Plussat: Price

Miinukset: Cleaning

Plussat: everything was great: the hotel is located in an old refurbished Franciscan monastery and is close to everything in the centro historico; it has very helpful staff

Miinukset: everything was great

Plussat: near to malecon and beaches

Plussat: Location to the Zocalo was excellent (save the very dangerous crossing before the government building where buses came around the corner at breakneck speed without a turn signal). The square offered many restaurants and musical groups. The staff of the hotel were great. The tours offered in the lobby were great.

Miinukset: No fridge in the room! A must in Mexico. Just a little one, nothing fancy would have been nice.

Plussat: Location and our room

Miinukset: Nothing

Plussat: Staff were helpful. Place was clean. Plenty of hot water. Good breakfast.

Miinukset: Overall the hotel was nice. It would have been better if a bottle of water was provided for each guest, there was only one small bottle for three guests.

Plussat: This was a beautiful property 2 blocks from the main square in town. Pool was great and was surprised to find a small gym. Staff was very helpful and restaurant was very handy for breakfast. Off street parking was available.

Miinukset: Water pressure was low and water was hard to get to the right temperature.

Plussat: Huge room in historic building, very clean with good bed.

Miinukset: Shower was very weak, A/C was on the noisy side, cleaners were a bit loud in the morning.

Plussat: Good location in downrown

Miinukset: Linens are old The restaurant service and food are not good Not value for money

Plussat: Beauty Cleanliness

Miinukset: Lobby hotter than hell Need liquor license

Plussat: We booked last minute (30 minutes before our actual arrival and our booking has not arrived yet in their system, so the cheap room was already sold out, but they gave us a bigger room for the same price, without any hesitation. Brilliant service, very nice stuff, super comfy and clean room with AC, right in the city center, 2 minutes walk from the main square. Definitely would return.

Plussat: Centrally located

Plussat: Wonderful staff, great location, and very comfortable and spacious room. Walking distance to the main square and tourist sights as well as all locations needed for shipping a vehicle from or to the Veracruz port as we did.

Plussat: A surprisingly nice hotel with good-looking and comfortable rooms. The location is absolutely perfect in the centre of the old town. Resturants of all kinds in every direction. Even better: Hotel Amparo has by far the friendliest and most charming staff we've met during two months of travelling in Central America. Considering all of this and the price of the room, it should be one of the best deals in the country. I do hope we will get the chance to visit again.

Plussat: A most excellent experience, prime location, extremely friendly, helpful staff, lovely classic Veracruzano courtyard (with rocking chair), wonderful smelling tacos just next door, the best exchange rate for cash U$D, plenty of first rate local, value for money seafood restaurants only a few blocks away or less. They even have a parking garage if you feel so inclined.

Plussat: The room was very confortable and clean, the staff was very nice and the breakfast very large

Plussat: Service

Miinukset: Shower towels,elevator was hot

Plussat: Staff was very friendly

Plussat: It was spacious... close to tourist attractions

Miinukset: No refrigerator and internet wasn’t very good

Plussat: Location and view

Miinukset: The administration

Plussat: Location close to venues and quiet easy to grab a cab to go anywhere you want!

Miinukset: Shower towels and elevator with no air

Plussat: nice breakfast buffet/nice waiters

Plussat: We did really enjoyed the pool and the location of the hotel, very central and close to te beach. Unfortunately we did not use the restaurant, but the fact that was open 24 hours is actually great!

Miinukset: The size of the room was absolutely perfect, however the fact that our "window" was looking at the wall and did not have the chance to have natural light neither to have a look outside was actually not great.

Plussat: The pictures are lies. The room they gave us for $900 was nothing like described or pictured. Pool is big enough for three overweight children and no one more. Very disappointed

Miinukset: Put the real pictures of what the rooms look like. Stop robbing people.

Plussat: Location

Miinukset: It is a very old property. Our room 105 was horrible. It was like a cave with no windows.