Virginia Beach hotellit lähellä Neptune Statue

Miinukset: Only downfall to the stay was that we could hear doors slamming all night long and one night we were able to hear the room the next to us, their conversations all night long. Other than that it was a great stay!

Miinukset: Bistro was not open

Plussat: Staff was nice Rooms were clean Nice view to watch sunrise Decent size bathroom

Miinukset: Rooms were smelly Elevators were packed during PM hour Beds are old, needs upgrades Loud music from festival Balcony needs upgrades

Plussat: Clean and friendly staff to accommodate early check-in and late check-out.

Miinukset: Not much variety in the breakfast buffet, especially for someone don't eat meat/eggs. It is an expensive breakfast.

Plussat: The "Ocean Front" as the locals call it is what we as visitors think is Virginia Beach. It's a cool spot, the beach and boardwalk is really nice!! The places behind the hotel are dirty night clubs with diverse people

Plussat: Breakfast was outstanding

Plussat: Very close to food and shops. Central location. Staff was friendly.

Miinukset: Room was not as clean as would like. Bathroom was not clean and the sheets were visibly soiled.

Plussat: The hotel's location. Easy, direct access. Several good restaurants within 1-3 blocks of it. Spacious, comfortable room.

Miinukset: I wish the indoor pool was heated.

Plussat: The location was great and so was the food.

Miinukset: No one cleaned our room during the stay and the gym area was small.

Plussat: Nice quiet time. Very relaxing.

Miinukset: The pay per view movie channel didn't work in the room. After I reported it, it took maintenance until the day before I left to come check on it. By that time I didn't want it.

Plussat: Did like the room itself. Comfy and good for us. Did not like the fact that the pool closed so early and that it was "closed for maintenance" two of the three days we were there. It would have been nice to go swimming since it was over 100 degrees outside everyday. The beach is not my goto choice when I think of swimming. We chose this room with swimming and a bar in mind.

Miinukset: Did like the room itself. Comfy and good for us. Did not like the fact that the pool closed so early and that it was "closed for maintenance" two of the three days we were there. It would have been nice to go swimming since it was over 100 degrees outside everyday. The beach is not my goto choice when I think of swimming. We chose this room with swimming and a bar in mind.

Miinukset: Room had a horrible odor. Air purifier was provided by staff, but had no lasting effect; had to be run daily for several hours.

Plussat: Pool closes some what late , breakfast was good

Miinukset: Dirty room , room service didnt even vacuum the room or take the trash out. When i asked for a cookie without nuts they still gave me ones with nuts on 4 different time! I ended up getting sick because of the nuts. Really wish i choose a different place to stay. Lesson learned !

Plussat: Great updates and room prep notifications.

Miinukset: Requested extra blankets. Receive extra towels instead. Could not add to our Hilton Honors points by booking through Kayak. BUT only through Kayak could I book two nights. When I tried to book directly the hotel only had one night available.

Plussat: The hotel seemed very clean. It had a small pool, work out area, and restaurant & bar inside. The complimentary cookie was delicious. The staff were all very friendly and helpful. There was a lot of parking spaces available and its only 1 mile from the beach!

Miinukset: There was no microwave or small refrigerator to cook and store food in. We only stayed 1 night so it wasnt really that big if a deal.

Plussat: Almost nothing. The staff was nice, and the sheets were clean. But nothing memorable or special at all about this hotel.

Miinukset: The water in the shower didn't get hot, visible damage in the bathroom. Our carpet was damp when we got there. No mini fridge or safe in the room. Not one piece of artwork in the whole room, very stark and un welcoming. We needed a pet friendly room and this is the first time I've ever booked one, they don't tell you anywhere when you make the reservation that pets are not to be left unattended in the room at any time. And also didn't tell me that when I called to verify the reservation and to let them know that we were bringing two small dogs. So after driving 14 hours and booking a non refundable room for $400, they made me sign something at the front desk saying that if I did leave my dog in the room that they would call animal control to safely remove the dog. We were traveling for a wedding, what was I supposed to do? So the second day we were there, while at a wedding function, I got a call saying the dogs were barking and I needed to come back to the hotel and take them to a kennel if I was going to leave them unattended. I would have taken them to a kennel in my home town and left them while we were out of town if I would have known any of that. Absolutely ridiculous. And then the hotel manager had the nerve to tell me that he would work with me when I said we couldn't make it back to the hotel for about 30 minutes. You better work with me because last time I checked, I was the one paying you guys, not the other way around.

Plussat: Staff was very friendly

Miinukset: Roms are small but convenient.

Plussat: Location

Miinukset: Some minor issues with plumbing.

Plussat: I loved it. The staff was amazing! ! Rooms were nice. Close to the beach, definitely will come back next year.

Miinukset: The restaurant, food took too long.

Miinukset: Even when the restaurant and bar are not busy it takes an unacceptable amount of time to order anything. Maybe the staff has so many other task to complete along with how they put the orders in to how long it takes to make a payment, very disappointing.

Plussat: Comfortable

Miinukset: Allergic to pets, and room was on let floor. Resulted in bad allergies during stay.

Plussat: The beds were very comfortable and the room was so clean!

Miinukset: I didn't like the fact that there were a ton of kids at the pool. The other adults couldn't enjoy the pool...there should be a time limit for kids and an adult swim time; preferable between 8 to 10 pm. The location was also not so great.

Plussat: clean room, comfortable bed and bedding, ocean front location excellent price

Miinukset: nothing

Plussat: The staff were exceptionally helpful and cheerful. Felt comfortable staying here

Miinukset: The only thing we had any issue with was the air conditioner. Was just a bit loud

Plussat: The location was good, it is located close to popular stores and restaurants

Miinukset: This is listed as a non smoking facility. As soon as I stepped foot on our floor the entire place smelled like Marijuana. I reported this, but it continued throughout all 4 days of our stay. I like to leave the sliding door open to listen to the ocean, and could not do that or sit on the balcony because people were smoking Marijuana and I use an inhaler. Plus it made my 11 year old feel unsafe because we are 2 young females, and the facility has a drug issue. We were unable to sleep the first night because the AC was iIbroken, and it was HUMID. The next day they did replace the unit. The handle in the shower was falling off, so I could not get decent water pressure, and the temperature kept changing. I had to be really quick to take a shower. I could not wash my hair at all. I really didn't want to be in long anyways because the tub was filthy, but I had to take a shower. The way their wifi is set up doesn't make sense at all. We could not connect half of our smart devices, and the ones we did connect kept going out. They claimed that I could not be partially refunded because they wanted me to continuously move rooms. The marijuana was every where, and I am on standby for a major emergent back surgery and I can't keep moving all of our stuff. The prices were high given COVID-19, and everything is shut down. Also, in terms of COVID-19 you would think the few people in the facility would be spaced out...Nope, everyone was on the same floor directly next to each other. I come to VA beach a lot, and would not come back. I usually stay at the Westin, it is always clean and well maintained, and drug free.

Plussat: Location

Miinukset: Sheet had a yellow stain where someone had set on the side of the bed. The shower curtain had mold growing on it. On the balcony was a large wad of long light brown hair. Elevator was broken.

Plussat: The location is nice. On the boardwalk. Ocean view with balcony. Within walking distance to everything, which was the reason for our stay at this location for the past several years.

Miinukset: Rooms are showing signs of disrepair. Lose ceiling tiles, mold in the bathroom, water damage on ceilings, bed linens no longer white. Breakfast this year was mediocre or not available at all and breakfast staff was rude. Breakfast was "served" until 10am (buffet), but there were no eggs, no milk, the potatoes and sausages were overcooked and cold at 8:45 am. This repeated on day two at 9:20. When asked for eggs and milk the staff member turned around and said nothing would be refilled since "Breakfast was almost over," and walked away. This finally resulted in a complaint at the front desk. Other than "I'll give them a call" no attempt was made to remedy the poor service, except a "sorry for the breakfast problem" at check out on day 4. I'm afraid this was our last stay at BW Sandcastle and we will no longer encourage friends to stay there.

Plussat: Beachfront

Miinukset: Based on price and reviews, thought hotel had been rebuilt. Same dingy carpets in hallway, gaudy colors, weak attempt at an unhealthy breakfast. When first walked in room and smell men's cologne, I was immediately turned off. Refrigerator was not working well so spoiled $100 worth of food and beer. Warm beer!!!! Even the shower was not adjustable. For 30 bucks more could've stayed at Hilton

Plussat: View

Miinukset: Restaurant!!! Horrible dirty food was cold and bad selection. Rather not have a complimentary breakfast. We left

Miinukset: Bathroom ceiling! Set up not same as photo

Plussat: We loved the view from our room and balcony. We found that the staff were very friendly and helpful. Beds were comfortable. Great location. They had a good variety of foods for breakfast and did a very good job keeping everything filled up. We would come back here for another vacation.

Miinukset: The kids didn't like the hall-ways. Hot and very narrow. The parking garage is tight but nice to be on the same floor you are staying on. Someone put a scratch on my car..

Plussat: Close to the water & right on the boardwalk, the rooms wee well kept and tidy.

Miinukset: The free breakfast buffet was horible, we ate it our second day, I should have known better I'm usually against buffets all together! It gave me severe food poisoning & I was bed ridden 2 of the 4 days we were there! Never again!! Steer clear!!! Yuck!!!! Also elevator was extremely slow sometimes wiring up to five minutes..

Plussat: Waterfront balcony was a huge plus. Gym, free parking, and breakfast included. Decent price.

Miinukset: Could have been cleaner but, was not bad overall. The parking garage had steep ramps that may cause some vehicles to bottom out.

Plussat: Location is prime! Seconds to the beach and close to main strip attractions, food and entertainment. The staff were more than helpful and a pleasure to see. Very clean rooms with a great view. Pool, fitness area are very nice! Everything is setup to make your stay as easy as possable. Parking is included and the garage is attached for quick access to rooms. We really enjoyed our stay and will more than likely stay here again.

Miinukset: It could be up kept a little better maintenance wise to the outside, our door to the balcony was pretty beat up and alot of rust and missing paint. They were in the process of painting rooms tho, so maybe the rest is soon to come. Its an older hotell so some things like that are expected. The rooms could be a little bigger but for what we needed and the price it was great! The breakfast was pretty lame, but again, for the price it was fine. Nothing special to eat and pretty limited but what they did offer was really tasty and the staff again were very nice. Overall the pros definitely outweigh the negatives and i would stay here again and recomend to friends and family. Our family of 4 had an excellent stay!

Plussat: Everything about the hotel i liked. No issues. Flawless i would definitely recommend this hotel to anyone. Definitely got my money's worth.

Plussat: It's not luxurious, but for the price it's SO much better than the other hotels (which are mostly dumps) in the area that cost the same or more. Everything was clean and modern, and the staff was extremely nice and accommodating! There were added perks that you don't always get at some of the other hotels at Virginia Beach, like being able to park more than 1 car there (for a small fee), and even though check out is 11am you can still park your car there for the remainder of the day. If you like to swim you might need to walk a block or so up the beach since the hotel is right next to the pier (where most shark attacks occur). Otherwise, the location is great! It's right by the amusement park and tons of shops and restaurants. I'll definitely come back here again!

Miinukset: The ac was a bit harsh. If you sleep next to the air vent you're going to get tons of cold air blasted right at you. The beds are a bit hard, but I still slept well.

Plussat: the hotel was clean and the staff was friendly. the location was convenient and centralized. i liked my upgraded room.

Miinukset: i didn't like having to park across the street because of very low clearance in the parking garage. i only drive a normal truck and it wouldn't fit because of height.

Plussat: The room was clean and the view was great. The staff was very friendly

Miinukset: No blow dryer, no tea, the tv wasn't working and my boyfriend got it to work somehow after fooling with it, no big deal though, the overall stay was good

Plussat: The view and the free parking.

Miinukset: Rooms need a refresh. The rooms were showing a lot of wear and tear (carpet was torn, the mirror was peeling, the light was rusting, and our balcony railing was loose). The elevators were also slow and there weren’t enough for the amount of guests at the hotel.

Plussat: Sheratons beds and pillows are always comfy. Having the fridge is a plus. Starbucks coffee is always nice to wake up to.

Miinukset: TV did not work properly and creamers had spoiled.

Plussat: The location.

Miinukset: The receipt I have shows I paid for 2 double beds. Instead I got 1 king bed and a pull out couch. I told the front desk but they said it was a busy weekend and I could not get a different room. I did not get what I paid for and no one could help

Plussat: Bed was amazing

Plussat: It's good to bring pets to the hotel

Miinukset: Too many dogs barking everywhere. Also some folks let the dogs run around with a leash.

Plussat: Loved that the hotel was clean, very well located. Breakfast right across the street at Pocahontas Diner was amazing and convenient right across from the hotel. Many shops all around. Family oriented hotel. Would stay again if I ever visit VA Beach.

Miinukset: No complaints here

Plussat: Beach access, parking, restaurant, staff

Plussat: Oceanfront room had a great view, beds were comfy, room was clean; bathroom could use an exhaust fan. Pools & tiki bar were a plus, & location was great for us. All in all, it was a pleasant experience. Lobby staff were very gracious & friendly (Emanual was excellent). Housekeeping could have been a little quicker to clean our room since we were gone from 8:30 am to 1:30 pm, & my dad (77) wanted to stay out of afternoon heat. So, our room was not cleaned. However, was it Nik? who came to our door in the evening & made sure we had everything we needed ... more towels was all. I would stay there again.

Miinukset: No exhaust fan in bathroom.

Plussat: It was for the most part clean and the staff was nice.

Miinukset: The biggest downfall was that our hotel room faced part of the hotel's rooftop which was filled with beer cans, cigarette butts, you name it we could see it from our room. It definitely wasn't the "city view" we thought we were going to get when booking the room.

Plussat: I was especially impressed by the friendliness and helpfulness of the staff.

Plussat: Great location with lots to do, convenient to everything. Nice room decor. Comfy beds. Very nice oceanfront restaurant. Waitresses and bartenders were very friendly and helpful.

Miinukset: Couldn't get oceanfront room because its an indirect booking. Housekeeping didn't clean the room because we came back from the beach before they got to it at 4pm one day.

Plussat: i like the service and the hospitality

Plussat: ocean view

Plussat: The hospitality of the front desk staff. Loved the availability of the bar/internet services in a relaxing atmosphere. Having the choice of swimming in a pool or the ocean!

Plussat: We liked the quality of the room. Granite in the bath, crown moulding, colorful bed coverings. And, what a view.

Miinukset: Possibly the only drawback, and not always, was the wait for the elevator. It gets a lot of use.

Plussat: Hotellin sijainti oli erittäin hyvä, aivan meren rannassa. Hiekkarannan hiekka hyvin hoidettu. Henkilökunta oli ystävällinen. Hotellilla oli myös oma sisä- ja ulkouima-altaat. Hotellihuoneen ikkunasta oli mukava katsoa delfiinejä merellä.

Miinukset: Lähellä sijaitsevan lentotukikohdan koneiden runsaat ylilennot häiritsivät ajoittain.