Omni Shoreham Hotel

room is big, clean and everything in the room seemed to work.

Key cards are useless - easily demagnetized - I went through 3 a day (and I kept them in a case and far from my phone). To make matters worse, the elevators kept breaking down or getting stuck (once with me in it). So up 7 flights of stairs to find out key did not work, down stairs, new key then back up stairs. Either get the elevators working reliably or fix the key system. Having both not work was just awful. I just started getting new keys every time I wanted to go back to my room. Even after the gym/pool - meaning going through the main lobby in swim wear/gym clothes just to sure I could get in to my room. Once when locked out and a staff person came up to let me in (because I was in a rush and very tired from the gym (could not face the stairs again) they were very rude and incredibly slow.