Omni Shoreham Hotel

Staff was extremely friendly. The rooms are large. The toiletries are high-end.

The room was rather dusty. I imagine that they are not 100% booked every day of the year (the hotel is very large), so I believe it has been a while when it was last dusted and thoroughly cleaned. The hot water in the shower doesn't get particularly "hot." Warm enough for a quick shower.

Spacious room.

Room was not clean well, weird smell, mold in the bathroom. Housekeeping or someone else were trying to get into my room several times with do not disturb tag on the door, did not feel safe.

Beautiful hotel, nice comfortable rooms, excellent location, outdoor pool still open during last week of October

Impossible to be served drinks on the terrace outside the restaurant even though it was warm and sunny. Bar staff not allowed to sell me drinks for the whole party of 3 (presumably linked to liquor laws) to take to the terrace. This is highly unusual for a hotel of this category.

The sheets were clean, there was no noise from the room next door, the shower worked nicely, and there was free coffee and tea.

1. My room was at the end of the hall, so there was a constant slamming of the door that the housekeeping staff used. 2. While there appeared to be soundproofing between rooms, there were gaps around the door frame and all of the noise in the hallway came in, as did the light; the feeling of privacy was diminished. 3. The elevators were inadequate to the traffic. I ended up walking up to the 7th floor!

The entry to the hotel and knowledgeable staff.

Floor I stayed on smelled bad. Shower didn't work properly.

the ambiance

decor needed updating