Novotel Wellington

The stay was fine and the staff were very accommodating. When we wanted more towels for the room, they responded immediately.

The breakfast although it was cooked well, the quality of the food was unacceptable. I would think that the food brands were of a cheaper variety. Also, on the last morning of our stay, we advised the front desk that we were going to be a little late for our prepaid breakfast. We were assured that breakfast would carry on until 10:30am. On our arrival for breakfast at 10:05am, we were informed that breakfast had finished. On complaining to the front desk, there was no acceptable reply to us and we were informed that our free breakfast had to be paid for, as it was part of a package deal. Not acceptable to us, as we have had numerous and enjoyable stays at Novotel hotels. We are thinking that our next stay in Wellington, will not be at Novotel.

Just a hotel

Room was clean and staff were great, friendly and accomodating

Lacks any facilities, no pool, not even a laundry to do some washing. Sent down the road to their sister hotel the Ibis with bags of washing was not something I was going to bother doing.

Great location, decent rooms, disappointing custom

The location was perfect. The room was clean and the beds are very comfortable.

We interacted with 2 staff members from the front desk. One was incredibly helpful and kind. The other was rude and acted as though we were just 'stupid tourists' despite the fact that I would imagine a lot of their business is from tourism. When we valet parked our car, they required that we go down to get our luggage from the vehicle and then had to walk back up the ramp against traffic - very odd considering we paid $34 for one night of parking. Then, seeing how we are not from NZ, and discussed our travels, we were not aware that we had to put our card into this slot near the door to engage any power. This was not obvious to us, and it is not customary in hotels in the US. When we called down to ask if they had an idea why our AC wasn't working, the woman (who also worked with us at the front desk) was clearly irritated with us and acted as though we were idiots. While this seems like a small collection of interactions, it left a very poor taste in my mouth in regards to my stay at Novotel Wellington.

Staff were okay. It is very central to getting around in Wellington.

I have stayed here on 2 previous occasions with family and it was great. However this stay on my own there was no free breakfast as I had apparently booked on the wrong website to get this and I froze in the room despite car5rying out the insructions to change the temperature.

the staff were friendly

I didn't get the room I booked and paid for - and ended up sleeping on a sofa bed

Great having lift access down to Quay

The bath was small.

Good value for money, in particular the restaurant has a great deal for dinner for 2 people. Very clean, comfortable rooms and the staff were very friendly.