Novotel London Heathrow Airport - M4 Jct 4

The location of this hotel is perfect for Heathrow airport. The pool is nice.

Check-in took ages! The car park is pay by coins or downloading an app or by phone. I asked reception where I paid and he simply pointed and said outside. I had to return for him to show me. It then took me 15 minutes to register and pay the £12 for 24hrs. I didn't receive confirmation that the car parking payment was accepted and the other receptionist just shrugged and said the car park is not owned by them. The room was dirty. Stained carpets, dirty light switches and bedding smelled bad. We booked a room for 2 adults and 1 child. The sofa bed was not made up and there was no bedding for it. I opened it and there was a towel on the mattress which looked like it was to absorb a wet patch. We had to ring down to reception who send housekeeping immediately to make the bed up, however, the receptionist didn't understand what I was trying to explain about the towel, they just brought more towels, which were wet. The housekeeper seemed to speak limited English also. We had a room facing inward so no view, which isnt the end of the world. We always stay at premier Inn, but wanted a pool this once. Next time, I'll stick to Premier Inn.

Location

Toilet flush poor. Use to flush 4 to 5 times. Houdeckrroing poor. Beds not made properly Room not hovered for days despite requesting fir the room to be hovered Park parking poor arrangement Should be included in the bill if staying at the hotel More convenient instead of registering once card Dyson or downloading app to osy for parking As a guest that's cumbersome as one might not need to use the app again and yet card details given out