West Monroe hotellia

Plussat: The hotel smelled great from the beginning to the end of our stay. Very clean and comfortable.

Plussat: Cleanliness, location, price

Miinukset: Absolutely no amenities! Kitchenette had zero items. No iron or iron board. One small soap and shampoo. I had to turn over my ID to be allowed to use the iron. Had one small thermos of coffee in lobby that was empty every time I went down.

Plussat: This hotel is right off the highway in safe location, easy to get to and lots of places to eat nearby.

Miinukset: I was frustrated when the clerk took my payment. I booked the two rooms, identical rooms, same date, all the same but there was a $6 difference in them. When I asked the clerk why, he shrugged his shoulders and did nothing to find out why. Also no pool.

Plussat: Location to John Ford Monument Valley and John Wayne’s wester film locations and Navajo’s Monument Valley sights

Miinukset: Priced way to high!

Plussat: Air condition was rattling. We checked in at almost 11 pm, the unit started rattling when we layed in bed. I had video of the racket noise it was making. I was not getting myself and teen up at 12:30 pm to have a maintenance worker come in /change room.

Miinukset: Yes, I showed the front desk the video and expected a discount or comp room for a later date. No one called me back. Desk said I should have let them know at 1 in the morning and they didn't give discounts or comps.

Plussat: Clean

Miinukset: Limited supplies in the room. One bar of soap and one small tube of shampoo/conditioner; no iron or ironing board; no coffee maker.

Plussat: The hotel was around store and also in walking distance

Miinukset: I was given the wrong room twice. The noise level was so high to where every little peep was heard. No curtains so the room stayed lit during the day . No iron bed linen needed changing.

Plussat: Everything was new and very nice.

Miinukset: The hardwood floors were pretty but they made everything loud. We got woke up at 3:00 from how loud someone avoided us was.

Plussat: I like the fact that it was very clean. The bed was super soft and it had a refrigerator, stove, and microwave.

Plussat: Everything!!!

Miinukset: N/a

Plussat: Ok light went out before we could get dress the morning of leaving.Toilet was stop up when we arrived. Had go get Plunger to unstop,then everytime you used it had to plunge.Check in computer was down said would come to room late to get it sign..but no call up to room for some one to come down and sign hours later.

Plussat: I have nothing but praise for the staff at this hotel. They are both friendly and competent. They went out of their way to make sure that our stay was pleasant. I travel with a service dog, and I have had trouble with certain hotels but not this one.

Plussat: Nothing, the rooms were dirrty, and smelled horrible.

Miinukset: Everything. No business center, that was reason I booked there. Rooms stunk so bad and rooms were dirty. Hot tub not working and pool too much clorine also food horrible.

Plussat: The price and the location

Miinukset: Room doors are very difficult to open. Bed ruffle was torn. Confirmation number on the paper she had me sign was different from the one I had, the credit card # was different than mine, but the room was the same. Ice bucket was in the bathroom, no lid.

Plussat: Everything was great

Plussat: Leaving

Miinukset: Continental breakfast sucked, coffee sucked but I am forgiving for the handicapped room although reservation was made at 2pm.

Miinukset: They had no doulble beds avail and I had to go to a pull out room

Plussat: Head hair under pillows, body hair under sheets, sink had not been clean, used soap left on sink, broken shower curtain rod, gross breakfast (rotten apple as.)

Miinukset: Head hair under pillows, body hair under sheets, sink had not been clean, used soap left on sink, broken shower curtain rod, gross breakfast (rotten apple as.)

Plussat: Good breakfast

Miinukset: No internet service, key card did not work well, and a terrible mattress.

Miinukset: Everything was great.

Plussat: The price was GREAT, bed was extremely comfortable (which i needed after driving 12 hrs) , no noise, the facility was a little dated but very clean, the hot breakfast was tasty and the staff was friendly and professional, Cudos to Patricia and Amber!

Miinukset: The bed was king sized but the pillows were small. They were firm and comfortable despite the size. Everything else was great.

Plussat: Bed was very comfortable

Plussat: I liked the style of the rooms and hotel. I loved that it had a workout room and pool. The breakfast was awesome and the staff incredibly warm and hospitable. It is in a great location off of the highway...the bed was sooooooo comfortable.

Miinukset: I like that it is green but I would still have staff clean the rooms with the rule begin changing out towels based on green rules.

Plussat: Love the style of this type hotel room

Miinukset: Place was great- no problems

Plussat: Clean and comfortable.

Miinukset: Nothing. I liked everything!

Plussat: Awesome experience, good breakfast and nice staff. one of the best hotels I have ever stayed in US

Miinukset: I firmly believe that there was nothing bad

Plussat: Easy access to freeway and local restaurants. Very spacious and comfortable. Pet friendly.

Plussat: Excellent customer service. The representative was knowledgeable and patient answering all my questions

Miinukset: Nothing!!

Miinukset: When we arrived late at the facility pass 9 pm no one was at the front desk to check us in. We waited for 5 or so minutes. It was late and we were tired. We have our two kids and two dogs waiting patiently. We didn't know where he went and left the front desk unattended.

Miinukset: Should be on Forsythe Avenue or Hwy 165 by ULM. Why on earth is it in hicksville WMonroe? Yuck!

Plussat: The food and bar were great

Miinukset: Can't complain about anything

Plussat: Clean, every staff member that I interacted with was great.

Plussat: It was nice and clean. Great spacious rooms

Miinukset: Everything was great!

Plussat: Great place to stay

Plussat: Very nice facility and furnishings, especially for the price we got.

Miinukset: No

Plussat: Shower was hot , rooms clean

Miinukset: The manager

Miinukset: Well I'm not going to sit here and say it was the whole complete staff because it wasn't the only thing I didn't understand was there is a bar in the bar and when I step up to the bar to buy a drink from the bartender he gets an attitude at that I'm sorry we're closed not sure who we was do not remember his name could not see his name tag I understand it was Christmas Eve night but at the same time if you came to my establishment knowing that I have a bar that does not close until midnight why would you turn customers away that only hurts business because they have to read comments like this knowing that certain staff members we'll go the extra mile and staff members will not go the extra mile that's what were people go wrong with customer service and that bartenders really really hurted customer service...

Plussat: Pet friendly, easy to park and unload gear, access to nearby restaurants & WalMart

Miinukset: No free breakfast provided

Plussat: Had tobgo

Miinukset: Na

Plussat: Room was great. Restaurant food was excellent.

Miinukset: I couldn't stay longer.

Plussat: Air cooled, hot water, clean room, and bed comfortable!

Miinukset: Staff working sick coughing and slow to address guest needs walked off without help. Guest don’t want your illness.

Plussat: Very Clean!

Plussat: The beds were comfortable.

Miinukset: Running water was a light brown - City water problem. Breakfast food was mediocre. Electricity went out the morning we were leaving.

Plussat: Location

Miinukset: Breakfast could be a little more tastier , staff could be a lil less petty.

Plussat: Staff was on top of their game!

Plussat: Everything!

Miinukset: No

Plussat: Location

Miinukset: When I went to go switch rooms I got question because the air condition didn't work

Plussat: Price and hot breakfast included. USA today newspaper was included.

Miinukset: Unfortunately the hot breakfast has removed sausages for cost cutting. That's quite a disappointment.

Plussat: The beds in the double rooms are way too small!

Plussat: Staff was excellent.. room had dampness in the air which caused our sinuses to act up... great location...

Miinukset: Air quality in the room, water smell ( West Monroe water sucks )

Plussat: Great for the price

Miinukset: Nothing

Plussat: Staff and cleanness

Miinukset: Had to switch rooms because of the toilet and odor in the room.

Plussat: Cleanliness was excellent.

Miinukset: Egg n cheese breakfast offering was UNappetizing. Hotel guest played personal audio/video feed of soccer playoffs in the breakfast area at a level for all to hear. Hotel staff did not ask him to desist and appeared unconcerned for welfare of other guests.

Plussat: Breakfast was plentiful, fresh, and delicious

Miinukset: Small pillows

Plussat: Beds clean and good

Miinukset: Bathroom way too small

Plussat: Great size room.

Miinukset: Although the virus is going around I was charged for a hot breakfast and all we could get was cereal.

Plussat: The overall process of checking in & getting to my room was easy enough. The check in guy was very nice.

Miinukset: The bed was very uncomfortable. Hard

Plussat: The cleanliness and service from the staff

Miinukset: I liked it

Plussat: Location

Miinukset: Not enough breakfast prepared to accommodate guests. Room was dirty with stained linen. We had a late arrival and our room reservation was cancelled although we called ahead of time to notify of the late arrival. Overall awful experience.

Plussat: Great shower

Miinukset: Bed was a little too firm

Plussat: Close to everything.

Miinukset: The beds weren’t the best.

Plussat: Friendly staff

Miinukset: Suite was oddly shaped and cramped.

Plussat: It was roomier than I expected.v

Plussat: The suite like room

Miinukset: Outside doors

Plussat: Didn't utilize the breakfast facilities.

Miinukset: No complaints to voice. Would have been helpful to have a TV schedule in the room.

Plussat: Good price good location

Plussat: Very clean and up-to-date

Miinukset: Key card stopped working once but other than that nothing

Plussat: Soft bed

Miinukset: They charged my card for 2x the stay and I also paid cash and now they refuse to give me my money back. I stayed their 2/28 it’s 3/4 and I’m still calling about my money

Plussat: cleanliness

Miinukset: no

Plussat: Clean and near to everything

Miinukset: Nothing

Plussat: The location was nice and the walking trails were great. They allow pets and that was very nice to have. Most the staff were very nice and helpful. They breakfast was good and check out time was at noon so it allowed up to sleep in after a long day and night.

Miinukset: The only issue we had was with one employee who was a housekeeper. She was very rude! She was rude to my parents when they arrived early, even though we already arranged for them to have an early check in. Then she banged on our door the next morning and before I could even walk to the door to open it, she barged in asking is we were checking out that day. Very unprofessional!! Everyone else there was very pleasant and nice. The beds were very firm.

Plussat: Clean, comfortable room, good shower, convenient, good breakfast. Friendly staff.

Plussat: Great service, friendly.

Plussat: Convenient. Continental breakfast included.

Miinukset: Toilet did not work in the first room. The walls had holes in both rooms and the cleanliness of both rooms was subpar -carpet needed vacuuming, the shower in the first room was rusted, and the towels didn't appear clean. There was no attention to detail

Plussat: Friendly courteous staff, very nice rooms, convient location to shopping and food services.

Plussat: Location and bathroom

Plussat: Location

Plussat: price

Miinukset: Smallest bathroom I've ever seen in a hotel. Tub and commode squeezed into no more than 6 feet.

Plussat: Room and staff

Miinukset: Breakfast!

Plussat: Nothing

Miinukset: The room was not up to par. There was no room phone, remote for the TV, found hair in the bed, stains on the furniture, television went completely out, water had a yellow color to it, my mom’s room had issues, there was mold in my daughters bathtub

Plussat: The best part was checking out

Miinukset: The bathroom looked as if it had black mold, the furniture was dirty/stained. The elevator was dirty. And upon check-in the front desk person wasn't paying attention until I tapped on the desk.

Plussat: I want a refund.

Plussat: Comfort and cleanliness

Miinukset: Still havent had my deposit that was pre-authorized refunded to me and it's been 6 days since checkout.

Plussat: Nice people. Clean hotel. Good rates.

Plussat: Location, price,

Miinukset: On the last morning breakfast was cold and almond st gone by 6:30. The young Man on duty was more interested in listening to his headphones than doing his job.

Plussat: The room was clean. Staff was friendly.

Plussat: Always great staff. Clean rooms, great location

Miinukset: No, always good.

Plussat: Location

Miinukset: Condition of bathroom

Miinukset: The staff

Plussat: Room was very clean.

Miinukset: There were holes in the blanket. Average breakfast.

Plussat: I enjoyed my breakfast I love those belgian waffles

Miinukset: I don't care for the 2nd floor ,

Plussat: It was conveniently located by shopping and fold. That’s the only good thing. Would not recommend this hotel at all.

Miinukset: I was given first keys to a room that someone was already staying in. Yes and walked in on the poor man. Luckily he was polite about me busting in his room! I was so embarrassed. Besides its not safe! The front desk clerk was like I’m sorry, I was just told to give you those keys. So we ask for another room; downstairs towards the front. It is a very sketchy hotel btw. We finally get our room there is no parking because there is restaurant next door. Patrons use the hotel to park. The cable and Internet was out! We call about it and was told maintenance isn’t on site. I stayed for 1 night only. Do not recommend for females traveling alone. It did not seem safe. Not enough lighting and too close to the highway! And nothing worked in the room.

Plussat: Nothing

Plussat: Location was easy in, easy out, next to Interstate 20, breakfast was good.

Miinukset: Traffic was a little noisy, room was very dated, but clean, and the drain plug in the bathtub was pulled completely out of the drain and inoperative for a bath, just used shower instead.

Plussat: Location

Plussat: The continental breakfast was good and the staff made sure everything was clean.

Miinukset: I stayed for 4 days but 1 and a half of those days we were without internet. This was a inconvenience and there was no explanation as to why.

Miinukset: Had to be moved 2 times. First room smelled musty and toliet would not flush. So I got moved. The next room they moved me to was worse. The people next to us kept me up all night and staff I complained to 3 times. Never did anything. I was miserable!!!!!

Plussat: Not much at all.

Miinukset: Bathtub drains really slow. Plumbing issues. Floors dirty, toenail clippings by bed. Moved to different room same issue. Will not stay here again at any price. Starting to renovate rooms while we were there.

Plussat: Everything seemed new and clean there.

Miinukset: Only down side, if any, was the hallways were warm//hot. But, the rooms were nice and cool.

Plussat: Room was very clean. Staff was super friendly.

Miinukset: It was supposed to be a full breakfast but there was not any meat.

Plussat: Excellent customer service; clean room

Plussat: The location, free parking, friendly staff

Plussat: Everything

Plussat: It was very clean, staff very helpful and friendly and it’s location.

Miinukset: Breakfast was average.

Plussat: Best is that it was clean. The young lady who sets up the breakfast was delightful. The breakfast was much better than expected.

Miinukset: There was no Gideon bible in the room.

Plussat: the staff was very friendly the bed were fluffy and nice

Miinukset: The breakfast was not really good

Plussat: Close to son's residence

Miinukset: Thought exhaust fans in the bathroom would be nice

Plussat: It was clean - food was good - staff very friendly especially the ladies in the room that served breakfast.

Miinukset: It was a little hard to get to from I20 and there needs to be more places to eat around the hotel

Plussat: The breakfast is really good and the hotel is nice, updated and clean. The beds have soft, quality linens and are very comfortable.

Miinukset: Female staff member claiming to be manager was not helpful nor did she show concern or offer apology when access to pool was not available during pool hours. Also, we had to change rooms about 15 minutes in because tv did not work.

Plussat: Hot/cold breakfast was pretty good. They have a park in the back of the hotel where you can do your morning walk or meditation. We stayed for one night only and we liked it. Staff are friendly too.

Miinukset: None

Plussat:  the front desk was most helpful

Miinukset: I used to stay in the hotel a few times a year and it has gone down hill and is very run down, I would never stay there again with all of the new hotels in the same area. I am thinking it has bed bugs but no way to prove it.

Plussat: Staff was friendly. Ladies at the front desk were very nice.

Miinukset: The headboards were cracked and visibly worn. The wood laminate on the bathroom doors were peeling off. For the high price, I would have expected nicer

Plussat: The staff was very friendly and helpful. One of the staff members happened to be standing outside the front entrance showed me how to take the key out of my rental's ignition. I am simple, all I need is a clean room and a comfortable bed. Done deal.

Miinukset: We arrived to the hotel at about 2300. This hotel did not have a very well lit name board showing from the property to the 20 freeway. I passed it several times without notice.

Plussat: Breakfast lady and front desk staff are terrific

Plussat: The price

Miinukset: Dirty towels in the bathroom upon arrival.

Plussat: Staff were great

Plussat: Everything

Miinukset: Perfect

Plussat: Very clean and the staff was very friendly too.

Miinukset: Highly Over Priced

Plussat: Very helpful when I needed to extend my stay at the last minute

Plussat: Staff was great! Rooms comfortable.

Miinukset: Actually the only thing....the smell as you walk through the front door...every time...wasn't pleasant. Could use some deodorizer to make more welcoming. :)

Plussat: I hated it there and my kids was very unhappy

Miinukset: Only thing is good was staff

Plussat: Staff was friendly

Miinukset: Rooms were not at all like the photos online and poor housekeeping!

Plussat: Location.

Miinukset: No ice bucket in room. AC did not get cool.

Plussat: Heater didn’t work called the front desk no help

Plussat: Location and price.

Miinukset: It had a bad odor when you walked thru the door.

Plussat: room was nice and clean , bed was good.

Miinukset: Two small bugs detected in the bathroom. Much difficulty with door key. I am accustomed to having a coffee pot in the room.

Plussat: Location. We were traveling from Florida to New Mexico and the location is almost halfway. Right off I-20. Near gas stations and Cracker Barrel. No breakfast so we were able to check out @4:00 AM. Great Price. We make this trip several times a year.

Miinukset: Did not have fridge, microwave or coffee pot, but we don't usually use them anyway.

Plussat: Location to Everything.

Miinukset: Roaches in room. Sticky dirty floor. Dog's in rooms barking.

Plussat: Beds were comfortable

Miinukset: Ceiling, walls, and toilet were peeling.

Plussat: Location.

Miinukset: Stay 6 days room room was cleaned one day and towels was dingy. Towel was by request only.

Plussat: It’s was clean and comfortable will stay again

Plussat: The location

Miinukset: The staff was rude. The customer service was just poor. They have major attitudes when asking them to do required duties such as cleaning. I wanted my trash taken out, and instead the lady left the trash in the bottom and put a new bag in it. Wow, is all.

Plussat: It was very clean looked really nice.

Plussat: The bed was very comfy and we enjoyed how quiet it was even though its located near a well travelled area!

Miinukset: Dont change a thing!

Plussat: Everything other than tv and remote.

Miinukset: I didnt have anytrouble at all. Had a good stay. All tho i will say the tv amd remote couldve been better but thats it.

Plussat: I thought the staff was very friendly. The pool area was clean and the location was near everything. The room had a nice tv and HBO. The bed was comfortable.

Miinukset: The cleaning clerk on provided us a few towels when it was four of us. The room had roaches.

Plussat: The location was great

Miinukset: I changed rooms twice and both rooms had crickets, worms, and some other kind of bug.

Plussat: It was a place to stay for what we needed

Miinukset: I was charged more than what my confirmation had stated. And the place was a great as it was mentioned on the website.

Plussat: The staff the maids were so nice and made sure everything we needed we got, and the front desk and manager was great they just need to care for the rooms better.

Miinukset: The place was not clean, they need better washer and dryers, they need update outside but most of all clean the walls in the rooms and get better water system it smelled of sulfur. I’d also request you don’t take children here it’s not clean enough for kids and they don’t keep the people away who make this place look bad..

Plussat: The room was a bargain for the price

Plussat: Location was great. Close to shopping and many restaurants.

Miinukset: My 1yr old was walking around the floor and it turned his feet black. The room was very tiny. This is not a place I would ever take children again. My teenagers complained the whole time and breakfast was a joke.

Plussat: The room price was decent.

Miinukset: The room was poorly renovated, with terrible craftsmanship on the floors, tile work, chips in the tub and paint on the room walls. The floor was dirty, the toilet and tub were grungy and the tub had dark spots on the floor and a crusty/rusty drain. The bed was hard as bricks. You know the motel is iffy when the door sticks because it has been kicked in a time or two and has marks and dents on it from either rough use or forced entry.

Plussat: The bed was comfortable.

Plussat: Unfortunately that night i.can honestly say that was one of my worst experiences i have had there.

Miinukset: The room was hot and stayed hot. I booked a single smoking bottom floor. I was forced to pay for a double on the second floor. And the room was bottom of the barrel at best. Blankets on bed was stained bathroom door was all busted up bathtub had burns all over it stuff all over walls room was actually clean just the stuff in there was shot. And the woman that worked the desk wasnt tryin to help me at all. Just told me what all she had and that i had to pay full price for the double even tho thats not what i wanted.

Plussat: I can bring my dog with no issues. The staff are friendly & helpful mostly. Very close to restaurants & a small mini mall

Miinukset: It could be alot cleaner. Some things in the rooms are updated but some are not. The surprise 100$ deposit isn't the most convenient especially if you've stayed several times before with a credit card on file & have never trashed a room.

Plussat: Found a pair of underwear in the shower curtain

Miinukset: Not clean

Plussat: Nothing

Miinukset: It was clean and holes and walls

Plussat: Our room was a nice room, after their updates they have done to the rooms.

Miinukset: The new bed in the room is so uncomfortable. My husband and I were not able to get a good nights sleep the whole time there.

Plussat: Very quiet, easy access, good if you don't need frills, happy to have fridge and microwave

Miinukset: Needs something besides powdered cream for morning coffee

Miinukset: outlets didn't work, and the water was brown when you showered.

Plussat: The location

Miinukset: The bed was hard, the room had a terrible odor, the water was brown and the room wasn't properly cleaned

Plussat: Needs updated badly Customer service improvement

Miinukset: Cleanliness, safety,deteriorated building

Plussat: Location

Miinukset: Heater didn't work. Unpacked then had to repack. The remote didn't work. Nor did the phone

Plussat: The Hamilton House Inn is a lovely place in Monroe, LA. It sure beats a standard hotel. The rooms are very comfortable and cozy. They have more homey touches than commercial hotel rooms. And the breakfast is just great. Everything is always delicious. We love getting to stay here. Its such a nice break from the normal hotel chains. If you can stay here please do!

Miinukset: This hotel doesn't accept small children. Even babies. :( Also, parking is on the street. While there is usually ample parking if there is anything going on in downtown parking will be limited. Also, not good for people pulling trailers. There is a parking lot next door but again if an event is going on you won't be able to find parking.