West Monroe hotellia

Plussat: I liked the style of the rooms and hotel. I loved that it had a workout room and pool. The breakfast was awesome and the staff incredibly warm and hospitable. It is in a great location off of the highway...the bed was sooooooo comfortable.

Miinukset: I like that it is green but I would still have staff clean the rooms with the rule begin changing out towels based on green rules.

Plussat: Awesome experience, good breakfast and nice staff. one of the best hotels I have ever stayed in US

Miinukset: I firmly believe that there was nothing bad

Plussat: The location was perfect! The hotel was so clean. I truly enjoyed stopping through!

Miinukset: When we arrived late at the facility pass 9 pm no one was at the front desk to check us in. We waited for 5 or so minutes. It was late and we were tired. We have our two kids and two dogs waiting patiently. We didn't know where he went and left the front desk unattended.

Plussat: Very clean and modern room size exceeded our expectation

Plussat: Room was very spacious and comfortable

Miinukset: points were not added to my Hilton honors account since I booked through a third party. Desk clerk was not helpful

Plussat: The Hamilton House Inn is a lovely place in Monroe, LA. It sure beats a standard hotel. The rooms are very comfortable and cozy. They have more homey touches than commercial hotel rooms. And the breakfast is just great. Everything is always delicious. We love getting to stay here. Its such a nice break from the normal hotel chains. If you can stay here please do!

Miinukset: This hotel doesn't accept small children. Even babies. :( Also, parking is on the street. While there is usually ample parking if there is anything going on in downtown parking will be limited. Also, not good for people pulling trailers. There is a parking lot next door but again if an event is going on you won't be able to find parking.

Plussat: Everything seemed new and clean there.

Miinukset: Only down side, if any, was the hallways were warm//hot. But, the rooms were nice and cool.

Plussat: Everything

Plussat: Excellent customer service; clean room

Plussat: It was very clean, staff very helpful and friendly and it’s location.

Miinukset: Breakfast was average.

Plussat: The staff were ALL amazing & went above and beyond!!!

Miinukset: Nothing

Plussat: Best is that it was clean. The young lady who sets up the breakfast was delightful. The breakfast was much better than expected.

Miinukset: There was no Gideon bible in the room.

Plussat: the staff was very friendly the bed were fluffy and nice

Miinukset: The breakfast was not really good

Plussat: Close to son's residence

Miinukset: Thought exhaust fans in the bathroom would be nice

Plussat: It was clean - food was good - staff very friendly especially the ladies in the room that served breakfast.

Miinukset: It was a little hard to get to from I20 and there needs to be more places to eat around the hotel

Plussat: The breakfast is really good and the hotel is nice, updated and clean. The beds have soft, quality linens and are very comfortable.

Miinukset: Female staff member claiming to be manager was not helpful nor did she show concern or offer apology when access to pool was not available during pool hours. Also, we had to change rooms about 15 minutes in because tv did not work.

Miinukset: There was a very strong odor. Like sewer???

Plussat: This was as awesome as it always has been but even more since this was about my siblings and I honoring our parents who are in Heaven.

Miinukset: Nothing

Plussat: Breakfast was good but I thought it was included with the room and was not told it wasn't until I sat down to eat and then she wanted me to pay for my breakfast. Confusion!!

Plussat: They had fresh cookies at check in.

Miinukset: Check in lady was extremely rude. Was not helpful with any question I had or request. If I had not already paid for the hotel I would have left. Half of the exercise equipment did not work.

Plussat: clean room and comfortable bed

Miinukset: check in at 3 pm, but hotel staff was able to meet our needs and allowed us to check in early for the wedding event.

Plussat: The room was clean. The bed was extremely comfortable. The shower was convenient and clean.

Miinukset: Noise. Door slams are brutal in the morning.

Plussat: Friendly staff and very accommodating . Very nice breakfast.

Miinukset: Not enough time to enjoy all the amenities.

Plussat: Convenient location relative to where I was going to do work.

Miinukset: No

Miinukset: The pools heater was out making it not useful.

Plussat: Clean & Friendly

Plussat: Very nice professional staff Clean rooms

Miinukset: Furniture looked old in the room. Shower didn't have much water pressure. Fruit Flies on the fruit at the breakfast bar. Juice was warm.

Plussat: Cleanliness of the hotel

Miinukset: Does not offer free breakfast

Plussat: Hot/cold breakfast was pretty good. They have a park in the back of the hotel where you can do your morning walk or meditation. We stayed for one night only and we liked it. Staff are friendly too.

Miinukset: None

Plussat: Breakfast was great, staff very friendly.

Miinukset: Air conditioner was set at 68 , but temperature stayed at 71, not a comfortable temperature for me, too hot and humid in room. Coffee maker not user friendly, prefer a bigger coffee maker, one cup doesn’t do it for me. Bathroom sink stopper didn’t work. Toilet unclean.

Miinukset: I used to stay in the hotel a few times a year and it has gone down hill and is very run down, I would never stay there again with all of the new hotels in the same area. I am thinking it has bed bugs but no way to prove it.

Plussat: Quiet room. Large room. Friendly helpful staff

Miinukset: All good

Plussat: The staff was very friendly and helpful. One of the staff members happened to be standing outside the front entrance showed me how to take the key out of my rental's ignition. I am simple, all I need is a clean room and a comfortable bed. Done deal.

Miinukset: We arrived to the hotel at about 2300. This hotel did not have a very well lit name board showing from the property to the 20 freeway. I passed it several times without notice.

Miinukset: The stale smell when you walk into the room.

Plussat: Staff friendly and helpful property was clean inside and out smelled really really good and the breakfast was awesome. And they are pet friendly will be staying here again when I’m in town

Miinukset: Everything was wonderful

Plussat: The staff was wonderful. We were there for a dog show. They were all dog friendly and welcoming to us and our dogs. The hotel backed to a wonderful wooded park that we and our dogs enjoyed.

Plussat: The staff was very nice and friendly, anything we needed they would give it to us but we didn't need anything cause everything thing was great and very clean place.

Miinukset: Their was nothing I didn't like every thing was great.

Plussat: The staff was great.

Miinukset: Our room smelled like it had flooded at one time, very musty. Found carpet is very wet under AC unit. Shower doesn’t work properly and neither does AC. Overall, the hotel doesn’t feel clean. Music was playing from somewhere all night long

Plussat: Everything

Miinukset: Perfect

Plussat: Everything was great

Miinukset: N/A

Plussat: The staff was very kind.

Miinukset: After staying two nights I found over 10+ bites on my legs and thighs from what I have been told are bed bugs.

Plussat: Great location, great price and great property!! Staff was very friendly too!!

Miinukset: Only problem I had was I couldn't get anyone at the front desk to answer the phone, so I walked downstairs only to find the front desk person sitting down. I will say though she was very friendly when I talked to her.

Miinukset: Pool was green and unuable, no coffee pot or hairdryer in room. Eggs were mostly water

Plussat: Friendly staff, clean room & good location

Miinukset: Room on 4th floor and no sign on elevator that it was not working. Changing staff did not inform desk staff of problem. Guest had to tell me to walk up 4floors.Swimming pool in terrible condition water was filthy with debris and had milky color.No umbella

Plussat: Convenient location

Miinukset: Beds are too hard

Plussat: Enjoyed the good hot breakfast. The room was clean and well kept. The bed slept really good! And did I mention all those extra pillows on the bed! I will stay here again !

Miinukset: Staff was slow to assist me upon arrival.

Plussat: We like it that it allows our pets to stay without extra charge like other hotels in town.

Miinukset: If the room can accommodate for 4 adults then how come the towels only comes in 3? That didn’t make any sense.

Plussat: Clean and near to everything

Miinukset: Nothing

Plussat: Awesome

Miinukset: Nothing everything great

Plussat: Bed was comfortable

Miinukset: Was only given conditioners no shampoo Mirror was dirty from past guest

Plussat: The breakfast was great. Nice bed. Location good also

Miinukset: The smell from the "pets" was really bad. The elevator ride was really bad. Probably will not stay at this location ever again.

Plussat: Quiet, room was very clean, and beds were comfy,

Miinukset: Breakfast was less than acceptable. Eggs, sausage, and biscuits were cold.

Plussat: Beds clean and good

Miinukset: Bathroom way too small

Plussat: Friendly staff and a clean room. Breakfast was great too! Perfect stop on a road trip.

Plussat: The staff is exceptionally friendly and helpful. This is our hotel of choice when we visit West Monroe.

Plussat: The overall process of checking in & getting to my room was easy enough. The check in guy was very nice.

Miinukset: The bed was very uncomfortable. Hard

Plussat: Very convenient location. The motel is very well maintained and clean. Breakfast was very good and the staff was soo friendly and accomodating. I would recommend this property!

Miinukset: Like most BW's the bathrooms are rather small.

Plussat: Location

Miinukset: Not enough breakfast prepared to accommodate guests. Room was dirty with stained linen. We had a late arrival and our room reservation was cancelled although we called ahead of time to notify of the late arrival. Overall awful experience.

Plussat: Friendly staff

Miinukset: Suite was oddly shaped and cramped.

Plussat: The suite like room

Miinukset: Outside doors

Plussat: Nothing

Plussat: The room and overall facility was great. Extra clean, staff helpful.

Miinukset: My TV didnt work. Had to change rooms. Nobody there to fix and didnt try.

Plussat: Motel was only a couple of years old and was like new. Very nice

Miinukset: Nothing

Plussat: Location

Miinukset: Breakfast could be a little more tastier , staff could be a lil less petty.

Plussat: Great value for a large comfortable room

Miinukset: Quilt on bed was a shiny synthetic material - not soft or comfortable Terrible coffee at the breakfast buffet

Plussat: Staff was on top of their game!

Plussat: Location

Miinukset: When I went to go switch rooms I got question because the air condition didn't work

Plussat: Price and hot breakfast included. USA today newspaper was included.

Miinukset: Unfortunately the hot breakfast has removed sausages for cost cutting. That's quite a disappointment.

Plussat: The beds in the double rooms are way too small!

Plussat: Staff was excellent.. room had dampness in the air which caused our sinuses to act up... great location...

Miinukset: Air quality in the room, water smell ( West Monroe water sucks )

Plussat: Quietness and convenience to workshop, restaurants and shopping.

Plussat: The staff is wonerful. They go the extra mile to help and make your stay the best.

Miinukset: Maintence; My TV stopped working and they changed my room right away. Big hassle. Wished someone could have tried to fix it.

Plussat: Cleanliness was excellent.

Miinukset: Egg n cheese breakfast offering was UNappetizing. Hotel guest played personal audio/video feed of soccer playoffs in the breakfast area at a level for all to hear. Hotel staff did not ask him to desist and appeared unconcerned for welfare of other guests.

Plussat: Location to John Ford Monument Valley and John Wayne’s wester film locations and Navajo’s Monument Valley sights

Miinukset: Priced way to high!

Plussat: Cleanliness, location, price

Miinukset: Absolutely no amenities! Kitchenette had zero items. No iron or iron board. One small soap and shampoo. I had to turn over my ID to be allowed to use the iron. Had one small thermos of coffee in lobby that was empty every time I went down.

Miinukset: I'm spoiled to having coffees in the room and hairdryer. Power went off in area and was not able to be restored. Didn't get much rest. Also they don't have a covered pull through to check in. It was raining. Got soaked.

Plussat: The hotel smelled great from the beginning to the end of our stay. Very clean and comfortable.

Plussat: Cleaness location comfort

Plussat: All new, clean and easily accessible. Parking lot is very well lit.

Miinukset: The reception area and entryway is way too small.

Plussat: This hotel is right off the highway in safe location, easy to get to and lots of places to eat nearby.

Miinukset: I was frustrated when the clerk took my payment. I booked the two rooms, identical rooms, same date, all the same but there was a $6 difference in them. When I asked the clerk why, he shrugged his shoulders and did nothing to find out why. Also no pool.

Plussat: It was a clean, new facility. The bed was pretty comfortable.

Miinukset: This motel was bare bones, but the room was comfortable.

Plussat: Easy quick check in queen suite was big enough for myself and hubby..bed was comfortable check out is 11am movie theater is next door Walmart across the street

Miinukset: Shortage of towels..some towels looked dirty

Plussat: Air condition was rattling. We checked in at almost 11 pm, the unit started rattling when we layed in bed. I had video of the racket noise it was making. I was not getting myself and teen up at 12:30 pm to have a maintenance worker come in /change room.

Miinukset: Yes, I showed the front desk the video and expected a discount or comp room for a later date. No one called me back. Desk said I should have let them know at 1 in the morning and they didn't give discounts or comps.

Plussat: I like the fact that it was very clean. The bed was super soft and it had a refrigerator, stove, and microwave.

Plussat: Great place to stay and very nice and friendly far enough from I 20 could not hear the road traffic

Plussat: The location

Miinukset: Bathroom was small

Plussat: The check in staff was accommodating .

Miinukset: The room wasn't clean, keycard didn't work, carpet felt damp and gross. Not what I expected from a comfort suites! Very disappointed, the only plus was the check in staff,besides that nothing good to say about our stay.

Plussat: Nothing

Miinukset: The room was not up to par. There was no room phone, remote for the TV, found hair in the bed, stains on the furniture, television went completely out, water had a yellow color to it, my mom’s room had issues, there was mold in my daughters bathtub

Plussat: The best part was checking out

Miinukset: The bathroom looked as if it had black mold, the furniture was dirty/stained. The elevator was dirty. And upon check-in the front desk person wasn't paying attention until I tapped on the desk.

Plussat: I want a refund.

Plussat: Nice people. Clean hotel. Good rates.

Plussat: Convenient to restaurants. Very clean and comfortable room,

Miinukset: Restroom was very small.

Plussat: The room was clean. Staff was friendly.

Plussat: Always great staff. Clean rooms, great location

Miinukset: No, always good.

Plussat: Location

Miinukset: Condition of bathroom

Miinukset: Fleas

Miinukset: The staff

Plussat: Friendly, quiet, safe easy reservation for my son who is working away from home.

Plussat: The gym and room were nice.

Miinukset: There was breakfast but it wasn't that great.

Plussat: Friendly staff, close proximity to eating place

Miinukset: Hallways seems dimly lit and your hear the traffic from the highway in the rooms, which made it slightly difficult to sleep

Plussat: I have nothing but praise for the staff at this hotel. They are both friendly and competent. They went out of their way to make sure that our stay was pleasant. I travel with a service dog, and I have had trouble with certain hotels but not this one.

Plussat: I loved the staff and the beds were very comfortable.

Miinukset: Love the hotel great services,very help but break fast was horrible...

Plussat: The location was convenient.

Miinukset: The room had no phone, the tv had bad reception, the breakfast bar ran out of hot food at 8:20, ice machine broken on 3rd floor, requested 2 extra pillows & got them a day later, staff wasn’t friendly/ I had too initiate hello good morning etc first, night shift check in was rather rude but maybe it was because she young & inexperience in hospitality industry. The purpose of the trip was for a funeral of a close family relative.

Plussat: My stay was fine

Miinukset: At check out the young lady was to busy talking to one of the clean up staff and was rude

Plussat: Nothing

Miinukset: The tub was filthy ...had not been cleaned and there was a dead roach on the bathroom floor. Asked for a discount or money back and haven't heard a word. Staff was so terrible and unconcerned.

Miinukset: Door to room was open when we went in it. Had a air freshing machine running when we entered also.

Plussat: Everything was great

Plussat: Loved the size of our rooms and the seating areas.

Miinukset: The blankets for the hide-a-bed looked old and worn. One room didn't even have the pillows and blanket for the hide-a-bed.

Plussat: Head hair under pillows, body hair under sheets, sink had not been clean, used soap left on sink, broken shower curtain rod, gross breakfast (rotten apple as.)

Miinukset: Head hair under pillows, body hair under sheets, sink had not been clean, used soap left on sink, broken shower curtain rod, gross breakfast (rotten apple as.)

Plussat: It was nice I enjoyed it, I would c9m3 back again.

Miinukset: The fact my tv remote didn't work that's all.

Plussat: I only liked the fact that we are right next door to Walmart and not too far from the mall and food places. Had good tv channel options.

Miinukset: Our original room smelled WET. Even the walls were a little damp. The water is yellow (btw they said it was safe). The walls had a few puncture holes in them. Some of the towels they provided had stains. If you have T-Mobile you more than likely will have real bad service or none at all. Boost and cricket will work fine. Oh and the pool didn’t work. The 3.8 given is system generated I’ll give it maybe a 1.8. 2 max for ratings.

Plussat: Convenience of near bye shopping.

Miinukset: Hotel water awful, room dirty had to change linen ourselves.no clean towels all were dingy and smelled of a strong man's odor. Air unit wasn't putting out cool air. Smelled horribly of smoke and rug was dirty as heck,most devastating being semn on blanket

Plussat: They were extremely accommodating in helping me stay in a room I desired. Absolutely no problems with staff or noise even though it is near interstate.

Miinukset: The only thing I was disappointed in was the plumbing issues. (The water would not drain quickly.)

Plussat: Thankfully wasn’t expensive for what we got.

Miinukset: Toilet and shower water looked like it had urine in it. The tub while showering filled up. Not draining properly. It smelled horrible throughout. Breakfast wasn’t too impressive either.

Plussat: I liked that the hotel was in close proximity to everywhere that I need to go while on my trip.

Miinukset: I think they need a heavier blanket on the bed.

Plussat: Very clean, breakfast was fresh and the staff was very happy to help

Plussat: Location

Plussat: Great staff.

Miinukset: Had roaches here & there. Bath tub was dirty.

Plussat: Nothing

Plussat: It was just an ok place to lay my head for ONE night.

Miinukset: The staff needs to take several courses for customer service skills. When checked in the lady looked like a meth head and kept rubbing her nose. NASTY! When asked for an iron because they did not have irons in the room a different staff member acted as if we disturbed her from stuff her fat face with an attitude. I am surprised that Wyndham has their name attached to this facility. NEVER AGAIN WILL I STAY OR RECOMMEND ANYONE TO STAY HERE FOR ONE NIGHT!!!! Oh yeah they have bed bugs too. My sister had a room and she had to move to another room at 2 am. NASTY!!!!

Plussat: The price.

Miinukset: That 100.00 incidental fee needed in cash that no one mention.

Plussat: No meal provided. It was located close to the Intersection we needed. The room was clean.

Miinukset: No breakfast offered.

Plussat: The staff are the best part of our stays.

Miinukset: Nothing

Plussat: Beds were comfortable

Miinukset: Roaches everywhere! Bathroom is to small.

Plussat: N/a

Miinukset: Without electricity for 6 hrs during the night. Water smell wierd and discolored. Bed was aweful.

Plussat: Location and price.

Miinukset: It had a bad odor when you walked thru the door.

Plussat: Location. We were traveling from Florida to New Mexico and the location is almost halfway. Right off I-20. Near gas stations and Cracker Barrel. No breakfast so we were able to check out @4:00 AM. Great Price. We make this trip several times a year.

Miinukset: Did not have fridge, microwave or coffee pot, but we don't usually use them anyway.

Plussat: There were no light bulbs in two lamps and housekeeping said that was on purpose.

Miinukset: Not enough light

Plussat: NOTHING!!

Miinukset: The room wasn't clear, had to change rooms because the AC STOP working and when I want to the office to let them know the lady really didn't care. I would not advise nobody to stay at this location

Plussat: The room was nice

Miinukset: It did not have a refrigerator or a microwave

Plussat: Nothing

Miinukset: Roaches in room plus bathtub did not drain.

Plussat: Beds were comfortable

Miinukset: Ceiling, walls, and toilet were peeling.

Plussat: The location

Miinukset: The staff was rude. The customer service was just poor. They have major attitudes when asking them to do required duties such as cleaning. I wanted my trash taken out, and instead the lady left the trash in the bottom and put a new bag in it. Wow, is all.

Plussat: Everything

Miinukset: Nothing

Plussat: Washing machine and dryer

Miinukset: No breakfast

Plussat: Found a pair of underwear in the shower curtain

Miinukset: Not clean

Plussat: Clean area and staff was polite

Miinukset: Didn’t like that there wasn’t any drawers to put clothing

Plussat: Our room was a nice room, after their updates they have done to the rooms.

Miinukset: The new bed in the room is so uncomfortable. My husband and I were not able to get a good nights sleep the whole time there.

Plussat: Staff was rude. They also answered my cell phone without permision. They gave my deposit to some one i didnt even know.

Miinukset: Service didnt geet my deposit back

Plussat: Very quiet, easy access, good if you don't need frills, happy to have fridge and microwave

Miinukset: Needs something besides powdered cream for morning coffee

Plussat: Location was good.. Lots of close plàces to.dine.

Plussat: Desk clerk was nice. Bed was comfortable. Location was close to lots of restaurants.

Miinukset: Stained towels and sheets

Plussat: Don’t stay here. Totally screwed up people from the owner down to housecleaning.

Miinukset: It could have been better if I stayed at another property

Miinukset: outlets didn't work, and the water was brown when you showered.

Plussat: Location

Miinukset: Heater didn't work. Unpacked then had to repack. The remote didn't work. Nor did the phone

Plussat: Very clean rooms

Miinukset: Nothing

Plussat: Location

Miinukset: The staff and the rent someone else a room in my name with out seeing my id the person even find my name then a broken TV and they tried to charge me for it then the staff was very rude and I was extremely unhappy with my stay

Plussat: I thought the staff was very friendly. The pool area was clean and the location was near everything. The room had a nice tv and HBO. The bed was comfortable.

Miinukset: The cleaning clerk on provided us a few towels when it was four of us. The room had roaches.

Plussat: The location was great

Miinukset: I changed rooms twice and both rooms had crickets, worms, and some other kind of bug.

Plussat: Lots of places to eat and lots of people around.

Miinukset: Just a little nervous with my kids there and the breakfast sucked

Plussat: The room was a bargain for the price

Plussat: The staff is friendly

Miinukset: The rooms need to be cleaned better. I have found dried food or hair in and around bed and even found empty drug bags and paraphernalia in the chair in my room. the price is too expensive for the rooms to be nasty. Roaches are also crawling across the mirror in the bathroom. Yukk

Plussat: Location

Miinukset: Internet was too slow, room wasn’t clean, and some of the electrical outlets didn’t work.

Plussat: Location was great. Close to shopping and many restaurants.

Miinukset: My 1yr old was walking around the floor and it turned his feet black. The room was very tiny. This is not a place I would ever take children again. My teenagers complained the whole time and breakfast was a joke.