West Springfield hotellia

Plussat: It was clean and a whole house. Although, the owner said something rather concerning. “you are the only ones here so you have the whole place to yourselves” we couldn’t figure out what that meant. Creeped us out.

Miinukset: It’s in the heart of a not great area.

Plussat: It was a good experience for our family. we went there for my daughter's college graduation. It was much better than i expect. The hostel is dedicated to only one team and space for whole house and there are no other room or guest. The hostess is kind and the facility is a luxury hotel. All the kitchen facilities are fully equipped. Except for gas. 2 bed room 2 bath, 4 queen bed. I strongly recommend. The only downside to a somewhat distant from the downtown street.

Plussat: Had the whole place to our selves! Two bathrooms, large lounging area, coffee maker, fridge!

Miinukset: no problems at all :)

Plussat: Beautiful space and perfect cleanliness

Miinukset: Everything was excellent

Plussat: When we walked in we were thrilled. It was so modern and spacious and everything just looked inviting. The warm muffins from a friendly owner were a special touch.

Miinukset: Can’t say anything

Plussat: Great location. Big space - very comfortable for our family. Had muffins waiting for us and was very proactive in coordinating and answering and questions I had.

Plussat: Lily's Lodge was fabulous! A+++! We had 3 adults and 3 youths in our party. We were there to celebrate my son's 11th birthday with a weekend getaway to Six Flags Fright Fest. All the rooms are extra spacious. There is actually enough bedding for 9 people and everything was super clean. We had a whole house to ourselves! Plenty of parking! All rooms, including bedding, sofas and bathrooms were super clean. The home smelled great when we walked in and there were fresh muffins waiting for us. The contemporary deco was fun while still providing a home away from home feel. The owners have a restaurant named Memo's across the street. We had a fabulous breakfast at Memo's at very reasonable prices. I had mentioned to the owner Christine that it had been my son's birthday the night while we were checking in. The next morning while we had breakfast at Memo's without being asked the owner and restaurant staff surprised my son with a chocolate muffin and candle and a birthday song. It was nice of her to remember and It made the start of his birthday getaway weekend very special. Christine was super attentive to our needs and answered any questions we had as 1st timers there. Lily's Lodge was just 10 minutes from 6 Flags and is right across the street from the annual Big E entrance. While staying at Lily's Lodge it felt like were were truly away yet still had very easy access to the main road which makes it convenient for quick trips to grab last minute items you may have forgotten to pack or just to do some shopping. We look forward to being future guests at Lily's Lodge again. It was a delightful find! Thanks Christine for your hospitality!

Miinukset: We don't have anything negative to say.

Plussat: The owners were so friendly it made staying here that much better

Plussat: The staff was excellent and was certainly concerned about your stay and comfort ***** five stars

Plussat: Everything was great.

Miinukset: no.

Plussat: Comfortable beds, and the continental breakfast.

Miinukset: Not much to do around the hotel

Plussat: Bed was Ultra comfortable

Plussat: All Was Good, Great Job.

Miinukset: Good Coffee!

Plussat: I was upset that booking online means no parking for flights. The girls at the hotel were amazing helping me out and getting me affordable easy access parking.

Plussat: Staff was excellent best I ever stayed with, hotel was spotless, lots of extras other hotels do not have.

Miinukset: no problems, was great place, wonderful people.

Plussat: Super close to the airport, but only heard one jet taking off, and we were in bed super early because of our 6am flight. There were a bunch of amazing restaurants just down the road, and really close to the airport with easy access to the car rental return. They set us up for a 4:20 am shuttle, which left only after they made sure everyone who signed up was on board. They had an early riser fresh coffee and portable snacks in the breakfast area for us.

Plussat: Close to the airport. Very clean.

Miinukset: Could not find vending machine for soda

Plussat: Most comfortable hotel experience I've had in years. Excellent bed, large tv and shower with great pressure.

Plussat: Hotel is located close to rental car companies, gas stations, and airport. It was clean, updated and quiet.

Miinukset: I heard a high-pitched sound when another room ran their water but this only lasted a few minutes at a time.

Plussat: Newly renovated hotel close to BDL.

Miinukset: Thermostat was hard to regulate

Plussat: It looked welcoming - we had such an early flight had no time for breakfast!!

Miinukset: I would rather have chosen to leave my car in your parking lot than at LazFly, tho it was very close.

Plussat: Service was great

Plussat: The staff Then the breakfast

Miinukset: We stayed 3 different nights and 2 of which stunk of mildewed shower curtains

Plussat: Price and location

Miinukset: Noises and could not sleep as there was some sort of generator kept kick on all night please the towels were stained

Plussat: Room was very clean, breakfast was pretty good. Hotel was well appointed.

Miinukset: No

Plussat: Hotel clean safe location staff friendly no charge for pets

Miinukset: Store a tad expensive

Plussat: The front desk staff persin qhen i checked in was wonderful! Pleasant, accomodating and maanaged several things at once. A pro with a great attitude.

Plussat: It was conveniently located. Free and reliable shuttle service. Breakfast was yummy.

Plussat: Location was close enough to our destination

Miinukset: airport noise and noisy bedding

Plussat: Loved the no pet fee. Loved the modern decorating scheme. King size bed. Price was absolutely excellent. Very nice friendly front desk clerk. Breakfast was very good. Safe. Quiet.

Plussat: Convenience

Plussat: Very easy access to airport

Miinukset: Nothing

Plussat: Airport location

Miinukset: Older hotel. Dimly lit rooms. Very slow service in dining room.

Plussat: Location to airport. Service with baggage to airport.

Miinukset: The billing process due to being double billed and extra charges. Was never told about when I booked with the hotel directly .

Plussat: We booked room one hour before arriving and front desk was ready for us. We ate in the lounge at 8:00pm when we arrived. Waitress was very friendly and the food was much better than we anticipated (because it’s in an airport). Room was very clean — bathroom too. The mattress was super comfy. As always, the convenience to the airport can’t be beat.

Miinukset: The blower noise was pretty bad because it cycled on and off all night.

Plussat: Employees friendly and helpful. Loved that I could walk to the terminal. Liked that you had a little fitness area.

Miinukset: The restaurant had excellent service but the food was not very good. The bathroom toilet was loud and made a lot of weird noises. The magnifying mirror came off the wall when I pulled it out.

Plussat: So accessible to the Hartford Airport for early morning flights - airline counters are literally around the corner from the hotel for easy check-in to your flight! Rooms clean, and staff great!

Miinukset: The buffet breakfast was a little under par - the food was cold (pancakes/eggs) - however when I brought this to their attention - they made me fresh pancakes.

Miinukset: starbucks coffee as usual for astarbucks was overcooked

Plussat: On the concourse, great for those "flights from hell".

Plussat: the front desk person was really on top of things. He offered to order a wheelchair for my mother to help her get to airport. He was courteous.

Plussat: Great to have a hotel at airport when you have late night flight that has been delayed.

Plussat: Convenient location; parking availabilty for Bradley Airport.

Miinukset: Way too expensive given the quality of the rooms. Poor value for the cost.

Plussat: Convenience to airport

Plussat: Great airport location. Quiet. Great value. Awesome breakfast. Staff was extremely helpful and friendly.

Plussat: Very convenient, nice sitting area, although you need a pillow on the couch.

Miinukset: Hard to take a left turn onto route 75 the morning.

Plussat: The room was exactly what I was expecting based on the description. The pool was nice and there was a fun little basketball court near the pool.

Miinukset: The room had a bit of a funny smell and we couldn't open the windows to get some fresh air in the room. Also, there was some noticeable tension among staff members, which was a bit uncomfortable to witness.

Plussat: Great location and nice room.

Miinukset: The evening mixer/meal was horrible. The ice maker in our room did not work, so we had to get ice from the lobby area. No ice buckets so they just threw it into shopping bags. Some of the outside looked to be in need of fixing up/repair.

Plussat: The big bed and nice big bathroom

Miinukset: I thought the room was going to be a little bit bigger

Plussat: Cleanliness

Miinukset: The strangest hotel because breakfast ends at 9 am

Plussat: Room was so nice in appearance. Love the kitchenette, made things easier heating up leftovers etc.

Miinukset: N/a

Plussat: Spotless room. Suited very convenient. 2 sleeping areas with privacy from each other. I like Homewood suites as my hotel choice, this one was one of my favorites.

Plussat: THE STAFF WENT ABOVE AND BEYOND IN WELCOMING YOU UPON ARRIVAL, AND THE ROOM WAS WAS LIKE BEING AT HOME. IN ADDITION TO A VERY GOOD BREAKFAST, THEY ALSO OFFER DRINKS, AND FOOD IN THE EVENING MAKING YOU FORGET YOU ARE STAYING BY AN AIRPORT.

Plussat: I did like the room

Miinukset: The traffic

Plussat: Everything

Miinukset: our air conditioner wasn't working 100%

Plussat: Close to airport. Offers breakfast, pool, internet, free shuttle, snacks for purchase, great bed and stylish room.

Miinukset: Room sofas were super clean.

Plussat: The breakfast staff was very nice and I appreciated the vegetarian sausage.

Miinukset: We arrived about 7pm. The room was freezing cold. No heat turned on. Lights were unplugged and not working.. When we were leaving in the morning it was pouring rain and people were parked under the awning area and not in their cars. We had to load up in the rain. A sign reminding people it's a 2 minute parking spot and cars should be attended would be nice. Nothing to set this place apart from other hotels nearby. Wouldn't pay the extra cost of staying at a Marriott again for this place.

Plussat: The staff was fabulous and very friendly!

Miinukset: The carpet in the room (only at the door) needed cleaning.

Plussat: The bed was extremely comfy, very clean, shower was wonderful.

Miinukset: I'm so sad we were only passing through and couldn't stay longer. This hotel by far exceeded our expectations!! If we ever come through Windsor Locks again, this will be where we stay!

Miinukset: The pool was really small

Plussat: Very convenient.n I got in on a late flight, shuttle showed up very quickly and check in was smooth.

Miinukset: No, I would stay again

Plussat: I love the location,the cleanliness,the size of the room and the private sector between the sleeper sofa and the bedroom. It was worth the price.

Plussat: The location is great for late arrivals & early departures to/from Bradley.

Miinukset: The shuttle service from the hotel was AWFUL. I waited an hour and twenty and was only picked up after a third call to the front desk. I was picked up by the driver and an extremely drunk guest who said they were out on a beer run!

Plussat: Location. Staff was also friendly and attentive.

Miinukset: The design is awful. There were literally 3 drawers: 2 the size of shoe boxes. The 3rd was the same width but yspoon drawer deep. After accepting I was living out of a suitcase, I discovered the glass bathroom doors wake everyone up in the middle of night

Plussat: Met expectations and was a new property ? To me anyway

Miinukset: Not at all

Plussat: The nearness of excellent restaurants. The comfy beds and super clean bathroom. The location works for us, as we are there for the Equine Affaire & it gets us out of the crowds, with a reasonable pleasant drive to it. Normally, the rooms are quiet and the heat works well.

Miinukset: Requested two rooms close together, and they were at opposite ends of the floor.

Plussat: Everything!! Check in was a breeze and the staff couldn’t have been more helpful. Room was beautiful and spacious. Very clean. Would definitely stay here again and would recommend it. Very close to airport.

Miinukset: No

Plussat: Breakfast and staff were wonderful.

Miinukset: Beds are too high for a person of short stature, unless you're in a handicapped room.

Miinukset: We were placed in a handicapped accessible room(we did not request it).My only issue was that the shower head was hand held with no way to attach it above my head to shower hands free - quite inconvenient and tricky to shower without sitting on the stool.

Plussat: Location

Miinukset: The free Wi-Fi is almost non-existent and maid service was very late in the day.

Plussat: Everything

Miinukset: No

Plussat: Staff was extremely polite and helpful and very accommodating. Good quality hotel. Breakfast is better than most. Good location for where we need to be and close to restaurants and the interstate highways.

Miinukset: The only drawback was the entrance in and out of the hotel during peak traffic times. Very congested.

Plussat: Breakfast was very good. Rooms appear to be recently renovated. Very clean. Staff was extremely friendly.

Miinukset: Bathroom is small and tight.

Plussat: Great breakfast, great location.

Miinukset: The beds were very uncomfortable in the room we had. I always try to book a Hampton because of the comfort of the beds. Unhappy with this Hampton's lack of comfort for sleeping.

Plussat: Breakfast. Quiet. Staff.

Miinukset: Hard to make room cool enough at night (55-60F), especially with the thick comforter provided. Too warm for us to sleep comfortably. Many hotels have this problem.

Plussat: Beds are always comfortable. Had a hcp accessible room

Miinukset: The shower we feltnwasnt clean. The handheld had hair sticking to the head. Really gross. A little more attention to the details would go a long way. Hilton wouldn't be happy.

Plussat: Room was warm and bed was comfy.

Miinukset: Keys have to be reset every day to work in exterior doors

Plussat: Everything

Miinukset: Nothing

Plussat: Our reservation was messed up so the hotel didn't have the king suite we'd booked. They offered a queen suite which was unacceptable. They offered us a second queen suite at no charge. The rooms weren't connected so this wasn't very convenient but we appreciated their efforts to meet our needs.

Miinukset: It's an airport hotel so there's not much 'neighborhood'. Nearby restaurants were McDonalds and Dunkin Donuts. We drove to a restaurant that we noticed on the trip to the hotel.

Plussat: front office staff- hotel employee very friendly, courteous, and helpful. room was clean, comfortable and spacious

Miinukset: room key card malfunctioned more than once but hotel employee went above and beyond helping to rectify the situation

Plussat: Our room was clean, comfortable, and well appointed. No notable problems with our personal stay experience.

Miinukset: Check in was a mess when we arrived at 6 PM. . Guests in rooms on upper floors had to wait for their rooms to be prepared. They sat around about the lobby. Since we had requested a ground level room, our room was immediately available. We missed having a breakfast provided in the morning. If there was an ice machine anywhere on this property it escaped my discovery. We felt sorry for those that had to wait for their room.

Plussat: Nice place, close to the airport.

Plussat: Full kitchen

Miinukset: smoking rooms

Plussat: Your girl in the morning and afternoon

Miinukset: Your girl in the morning and afternoon needs to brush up on people skills The late night girl compensate’s your morning girl

Miinukset: Airport shuttle service was quite limited. We were a party of 5 and they could not accomodate us, either in one trip or at the time we needed.

Plussat: Exceeded expectations for published rating.

Miinukset: Could not adjust fan nor temp controls on A/C unit. It was either freezing or had to be turned off.

Plussat: Clean

Miinukset: The darkening curtains did not close in the room on the fort floor. The grounds staff was able to see in

Plussat: The friendly staff

Miinukset: Nope

Miinukset: Room smelled like cleaning chemicals

Plussat: Location and friendly staff.

Miinukset: Heavy cigarette smoked filled room and noticeable smoke smell coming from certain areas of hallways in a supposedly non-smoking hotel.

Plussat: The bed was very comfortable,clean and soft. Slept all night.

Miinukset: The coffee. Lol. Other than that it was a great place. Thank you.

Plussat: Room was great and bed very comfortable slept great

Miinukset: Great location next to the fair

Plussat: The customer service was on point. Enrique is always a pleasure to see and he handles everything with professionalism and is always polite and patient!! Best hire!

Miinukset: Everything was perfect as always!!!!

Plussat: Location was convenient

Miinukset: There was one lady who was not pleasant. We stayed for almost 2 weeks, and every other employee that we had contact with was great.

Plussat: We didn’t have breakfast at ur facility,I liked the ease of checking in and ,being able to exit and enter you parking lot

Miinukset: Nothing , everything was fine

Plussat: Room was clean and offered opportunity to do your own cooking. Laundry basket if you needed to do laundry. All cooking pans, glasses, silverware, dishes one needs. Also had detergent for dishwasher.

Miinukset: elevator was not in use from 8:30 - 10:30 on Sept 24. Shared my concern with staff that it created an issue for us. We were told to leave before 8:30 or wait until 11:00 regular check out time. I expressed our concern because my husband needs hip surgery and is unable to do the stairs without discomfort. No offer was made to change our room. Felt this person needs to be sensitive to health issues.

Plussat: The beds were soft . place was quiet. Located near alot of stores and restaurants.

Miinukset: It wasnt the room i expected the discription was not clear.

Plussat: Everything was spotless. The staff was on point with everything. Any concern all questions where answered with satisfying results!! 10/10

Miinukset: Everything was perfect as always!!

Plussat: Tht pool water was warm relaxing was amazing night

Plussat: The fireplace was a nice touch.

Miinukset: probably not the hotel's fault but someone kept ringing our room phone every 15 minutes from 3-6am.

Plussat: This was more of a one bedroom apt. It was really great. I got it on a Sunday night at the same price for the local 2 star hotels. I wished I had booked more nights. Every thing was perfect.

Miinukset: can't think of any

Plussat: Really nice roomy

Miinukset: Front desk staff was not to friendly

Plussat: Nice hotel; good value.

Miinukset: Only downside was the hotel was under a major renovation. So, there was a lot noise in the daytime hours.

Plussat: No pool and too many people

Plussat: Rafael was very nice and accommodating. It's near restaurants and the highway. Upgraded rooms. Definitely recommend!

Plussat: Room was fantastic

Miinukset: Was only staying for a night, the pet fee is the same if you stay a week or a night, didn't seem fair

Plussat: The rooms were great, the bed was phenomenal nice and clean just little things with the bathroom, but overall very nice.

Miinukset: The parking area is horrible need to redo the lines and handicap paint because it is faded and the basketball court or tennis courts needs big up date you have people hanging around on the sides just not to inviting. I never saw any security not foreshore if they have one or not.

Plussat: Staff where incredibly nice each and every time we met them. Truly wonderful people who enjoy interacting with the public.

Miinukset: The location is horrible, it is basically hidden amidst titty bars, donut shops, on a very run down and congested strip of highway. It is not "on the river" at all, it is two strip malls away, not within sight. Would not book again.

Plussat: Great breakfast and staff.

Miinukset: It had construction going on. We heard the trucks in the morning.

Plussat: It was clean, had a kitchenette and staff was very friendly and helpful

Miinukset: no

Plussat: Property was very clean and modern. Shower was excellent.

Miinukset: Walk way needs repair.

Plussat: The best hotel ....

Plussat: The location was great the price was right it was nice and clean that shower was hot

Plussat: The whole hotel was sparkling clean. The staff was friendly and professional. The breakfast was very good. Its location near the Eastern States Exposition Center was perfect for us.

Plussat: Everything was really clean and comfortable

Miinukset: I honestly cannot complain about anything

Plussat: It was very clean, smell good.

Miinukset: All was good

Plussat: The location was perfect for my travels. Price was good as many other surrounding hotels were much more expensive. I like that breakfast is included.

Miinukset: Breakfast room was quite small.

Plussat: Prompt, efficient, and easy check-in, staff was very friendly, free hot breakfast, free and convenient parking, good tv channel selection, room was comfortable, temperature was comfortable, plenty of hot water, had hair dryer and iron

Miinukset: free internet was weak

Plussat: Friendly helpful staff.

Plussat: Location and price were good. Bed was comfortable. Room was quiet. Front desk staff were friendly.

Miinukset: The free breakfast was underwhelming. Coffee was a "concentrate" machine. Room appeared generally clean, but there was what looked like a coffee stain on part of the bedding. Floor hadn't been thoroughly vacuumed.

Plussat: I recommend staying at this hotel for many reasons but honestly people running this place are everything you should be in the hospitality business. Kind , reasonable and willing to go out of their way to ensure you enjoy your stay. Loraine at the front desk is an asset to the hotel business. A genuine concern for people certainly makes her stand out as an example of how people should be treated. Thank you for an excellent stay.

Plussat: Staff was professional

Miinukset: Rooms were small

Plussat: I did not like this hotel.The staff brought us only 1 flat sheet to replace the dirty fitted sheets for this room and made us make the bed. The other bed was left with dirty sheets. I slept on top of bed.

Miinukset: It does not deserve a 2 star rating. The sheets on both beds were visibly dirty. The A.C. was not clean and had visible mold spots on vents where air blows out. There are no high chairs in breakfast area.

Plussat: Everything else was okay. Service and staff were very nice. There was a great assortment of breakfast items in the morning and we really enjoyed the 12pm checkout.

Miinukset: We booked this place based on its "exceptionally clean" rating, but I wouldn't say that's what we received. I would say this room is below average in terms of cleanliness, at least for us. When we arrived, we went to use the facilities. There was a new roll of toilet paper but no matter how many times I tried to get down a layer, it kept getting caught and would rip. That's when I realized the roll was wet. When I pulled the roll out, it was yellow. This toilet paper was soaked in someone elses urine. I tossed that roll and scrubbed my hands. Luckily, there was another roll that was still in the wrapping. There were also (bodily?) fluids on our headboard that was there upon our arrival. No one did a thorough cleaning of this room and it shows. Another minor thing that was annoying was out toilet seat was broken. If you sat on the toilet seat, it would violently either shift to the left or the right. It was not secure at all.

Plussat: Breakfast was fair, about standard for the price range. Staff was competent.

Miinukset: Hotel was noisy, especially a large party that occupied multiple rooms, so there was a lot of activity in the hallway. Maybe they could have been placed in a wing further from the entrance?

Plussat: STAFF VERY COLD ON ARRIVAL compared to other hotels i visited on my journey - no help just check in goodbye

Miinukset: rooms cosy and beds

Plussat: Was a great room for Great price !!!

Plussat: Access to everything was very convenient

Miinukset: No complaints

Plussat: Nice staff,

Miinukset: Hotel tub floor was chipped and cracked . Elevator was very outdated and old as well as some things in room.

Plussat: How friendly and absolutely clean it is

Miinukset: Now

Plussat: Clem, modern, very comfortable beds.

Miinukset: No issues.

Plussat: Location

Plussat: Very clean breakfast was delicious

Plussat: A great hotel centrally located! Very comfortable and clean!

Miinukset: Nothing.

Plussat: Super staff and service. Close to airport with free shuttle.

Miinukset: Older facilities but clean and comfortable.

Plussat: Clean, great breakfast, excellent location

Plussat: service and staff good job

Miinukset: nothing

Plussat: Friendly service, great breakfast and superb hot tub/jacuzzi with pool.

Miinukset: The room was not sound proof, quite noisy ; all night!

Plussat: Had a nice overnight stay. Very comfortable bed, good TV reception and WiFi connection. The male clerk at the desk gave us a nice check-in-experience and started our stay off well. We would stay here again.

Miinukset: Nope...

Plussat: Great pool hours, accommodating friendly staff. Good breakfast

Miinukset: Pillows to flat and soft. Pool opened at 7. They didn't have towels till 8

Plussat: Price Bed comfort Shower Breakfast Quiet room

Plussat: Breakfast was excellent. Pool and hot tub very nice, clean and lots of towels. Open 7 am till 10 pm. Room clean. Bed nice. Shower could of had better water pressure but very hot water. 4.9 value for money. Very reasonably priced. I would definitely recommend and stay again.

Plussat: Overall the hotel felt clean and the staff was very friendly. I liked that there was an indoor pool and free continental breakfast. The beds were very comfortable.

Miinukset: The hotel is a little dated, but it was nice enough.

Miinukset: This was the second time I've stayed here, I didn't get any sleep because there was a kids party in the room across from mine and it was very noisy. Therefore I woke up late for an appt I had the next morning. I told the front desk,nothing was done.

Plussat: we slept well!

Miinukset: noises, both inside, and highway just outside.

Plussat: Very nice rooms! Walk in shower was great! Very comfortable stay. Free breakfast: lots of bread products, also had eggs and bacon on Monday morning, but seemed none on weekend? Very friendly staff. Great stay! Will be back

Plussat: Location was great, check in and check out was easy and the shuttle service was convenient getting us to the airport. It was also a very clean hotel.

Miinukset: Didn't like the fact that some sort of complimentary breakfast was not included in the price of our stay.

Plussat: Everything was A1! Great location, lots of restaurants within a short walking distance, clean and beautiful room with a very comfy bed. Perfection all around! Staff amazing!

Plussat: The staff makes the difference at this hotel. Everyone went out of their way to ensure I felt like a VIP. Also, one of the best locations for shopping and dinning.

Miinukset: My only complaint is that the pool was closed and it was not disclosed at booking. But hey, I didn’t come to the MIA to hang at the hotel pool anyway. No harm, no foul.

Plussat: Jayden was great. Suzie at the bar made us feel very welcomed.

Miinukset: The rude women at the desk playing with her weave and ignoring us for almost 5 minutes when we check in. She also put us in the wrong type of room twice before Jayden corrected it for us. That was under the Lawson name on Thanksgiving.

Plussat: The staff was wonderful

Miinukset: Little long in the tooth

Plussat: Friendly staff easy check in

Miinukset: The room was a bit unclean. Hairs on the towels and in the shower.

Plussat: Bar and restaurant was very nice. Food was great.

Plussat: Efficient and personable

Plussat: Cleanliness and location

Miinukset: The heat did not work. I slept in my clothes because I Got in late and did not want a maintenance person coming to my room.

Miinukset: Location

Miinukset: Desk clerk assigned us room 320 that was already occupied!! We opened the door and the gentleman and we were both taken aback. Not good!!! She apologized - that’s it. Thank goodness he had just arrived as it could have been much worse!

Miinukset: Called for room service and they forgot to come

Plussat: My room was clean, the A/C worked great, plenty of hot water, bathroom was very clean and up to date. The room itself was dated but the bed and pillows were very comfortable. The staff were friendly and courteous. I would stay here again.

Miinukset: The breakfast was kind of mediocre.

Plussat: PROXIMATEY TO MY FAMILY

Miinukset: ROOM WAS NOT IN WORKING ORDER: NO BATH, HOLES IN THE CEILING, FUNNY SMELL, STAFF TRYING TO HOLD ME HOSTAGE BECAUSE I DID NOT WANT TO STAY ANOTHER NIGHT, AFTER I BOOKED 2 NIGHTS.

Plussat: Very clean.

Plussat: Breakfast offerings OK. No place to sit very well. Bedroom very comfortable.

Miinukset: Tub very slippery. Bar would have helped a lot, even if not old or handicapped. No hooks on door in bathroom. Bath towels small.

Plussat: Extremely nice staff, very impressed with the clean room.

Miinukset: N/A

Plussat: Clean and quiet.

Miinukset: No

Plussat: the Location was good for us.

Miinukset: Plenty of rooms empty in main building, only bottom floor which is what we needed. We were put in a separate, older building on second floor, down a long hall in the very last room. It seemed no one else was on the second floor. Room had large carton , a table and other things stored in the closet. We couldn’t use the closet, obviously. The mattresses were older but were actually comfortable. The room was a decent size and it was nice except one bed was in front of the bathroom so you had to squeeze into the bathroom.

Plussat: Clean room, friendly staff. Beds were comfortable. I was most impressed with how clean the room was.

Plussat: The bed was nice

Miinukset: I didn't like that the man at desk was abrassive about me having kids. And they had to be super quiet bc it was an upstairs room. That was ride it's our little getaway and I paid for eggshells we had to walk on. Not impressed with that. He was more concerned about everyone else's rating...not mine.

Plussat: Very nice staff and clean!! Very close to the Big E where my daughter and I needed to be!! Close to so much!!

Plussat: The bed was very comfortable!

Plussat: The property was clean, quiet and convenient...Will definitely stay here again...

Plussat: Great staff friendly efficient accommodating. Comfortable clean room fairly recently updated.

Miinukset: Hidden behind another building. Entrance poorly signed.

Plussat: Location

Miinukset: No,

Plussat: It was quiet, and there was a Five Guys right in the parking lot.

Miinukset: My non-smoking room smelled like cigarette smoke. There was no breakfast and standard rooms do not come with a microwave or fridge. The whole place was a little dingy and the neighborhood kind of sketchy. Noticeable police presence.

Plussat: Convenience of so many things available around hotel

Miinukset: Cleanliness of room stained chairs and carpeting.

Plussat: I didn't eat breakfast, the location was good!

Miinukset: An.actual queen size bed would have been nice

Plussat: Very clean hotel! Nice and comfortable king sized bed. It was quiet and the staff was friendly and accommodating

Miinukset: The restroom was a bit small but it was clean and the shower was hot

Plussat: Good location, plenty of food outlets around

Miinukset: They can do with a bit of modernization of the rooms.

Plussat: Parking

Miinukset: Very shabby. No coffee in the room.

Plussat: Close to everything.

Miinukset: Staff unable to give a hard copy reciept.

Plussat: Quick booking ! Clean, right on top of problem of being double booked and charged

Miinukset: Was double booked and charged double . Desk clerk took care of it.

Plussat: Very quite Easy to get to Price is right

Miinukset: No breakfast

Plussat: Staff was good and beds were comfy.

Miinukset: We kept having problems with the bathroom, call maintenance two different times and they did come to the room however in the end we had to pack it up and move to another room.