Whitehorse hotellia

Plussat: It was extremely friendlyand the staff was AMAZING!!! Beautiful inside and welcoming.

Miinukset: We had a 2.000 mile drive and was ready for a quiet night/morning sleep. Unfortunately, it was under construction when trying to sleep. There was no complimentary breakfast but the restaurant downstairs was pricey but delicious!!!

Miinukset: The heat was not working on an extremely cold night, and the staff was unfriendly. We had low expectations going into this reservation and it was still disappointing.

Plussat: Accommodations were great. LOVED the Gold Pan Saloon. Great place with great waitresses!! Easy to walk everywhere. Will definitely be back!

Miinukset: Too much noise from the bar and the air conditioning system (it squealed all night). There was no hot water in the morning.

Plussat: The hotel was nice for the Yukon, but that's about all I can say.

Miinukset: You could easily tell when other patrons were walking passed our room. Also we had 2 dogs and we were put on the 2nd floor which was a hassle we had not encountered at other hotels.

Plussat: Honestly, not much. The hotel itself is on Main Street which was nice o

Miinukset: So much. No included breakfast. The walls are paper thin, so I could hear every group of people walking by leaving the bar, could hear the housekeepers in the morning. The parking lot is not close to the building, did not feel safe leaving valuables

Plussat: Very close to downtown, shops, and eateries. That's very important in -18C weather. The jacuzzi in the room was also a great surprise! Thoroughly enjoyed our stay there.

Miinukset: Nothing.

Plussat: Pet friendly, good food, nice room >

Miinukset: No issues to comment on>

Plussat: convient close to downtwn and shopping

Miinukset: small rooms slow elevator and many elevator problemspower outages and wifi interuptions

Plussat: They had newly remodeled rooms and live music in the restaurant/ bar on weekends.

Miinukset: They did not have a public hot tub, jacuzzi or sauna. The hot tub and/or jacuzzi was listed in the amenities, but this was for private upgraded rooms only. The sauna was a misprint and during the winter season, the spa had limited hours.

Plussat: The room was huge. Guest laundry was free.

Miinukset: The portable A/C unit was awkward. Doors had to locked manually.

Plussat: Location was great, on site staff were friendly and helpful.

Miinukset: Too expensive for the kind of facilities and ambiance. Was old, and not updated. Neat, but expected more for the price.

Plussat: Great location and really nice restaurant on site . Staff were friendly , helpful and curteous .

Miinukset: Outdated rooms with old stained towels .

Plussat: Good location. Large room. Free on-street parking.

Miinukset: WiFi was non-existent. Room/bathroom could have been cleaner.

Plussat: When I arrived the receptionist was nice.

Miinukset: I was alone and there was a lot of drunk people roaming the hotel. When I was packing my bags there was 3 drunk men surrounding me but I wasnt in harm however, the hotel receptionist just stood there and did nothing which was pretty disappointing

Plussat: Very good location (walking distance to most of what you can see @whitehorse)

Miinukset: Faucet did not work (I had to do little plumbing on my own to get at least warm water) Using power outlets is very tricky thing, some do not work, some are hidden around the room

Plussat: It was in a great location. Good price.

Miinukset: The room and the hotel were old and dirty. The bed clothes were dirty, also the shower and it had a bad smell. The staff was completely unfriendly, they even don’t say hello or bye when we were saying it when we were going outside of the hotel. By the way, we almost lost a tour because they said to the guide that I was not in the hotel. Never again.

Plussat: Reasonable price

Miinukset: My room was broken in to on my first night of my stay !!!

Plussat: Location is great, a short walk to most attractions and restaurants! And tour pickups. Really nice friendly staff. Huge rooms. Microwave, kettle and coffee machine!

Miinukset: This place is a little old, but if your prepared for this then it’s a good place to stay

Plussat: As stated above I enjoyed the location and that was the highlight of this stay.

Miinukset: Initally I quite enjoyed the location & the staff were friendly. I was travelling with two small caged birds & paid for a pet friendly room #155. The room was obviously worn with black scuff marks on the walls & floors, dark water marks on the ceiling, exposed base board heater with no pannels & the drapes obviously had chew holes from previous guests pets. One would think with the extra $21 a night that could go towards maintenance of these rooms/up keep? When I moved the head of the bed back to plug in my phone charger I noticed a thick layer of dark grime & pet hair on the floor. I made a point to ask the front desk clerk (Stanlav) politely to have someone come and clean it, and to unplug the toilet while I was out. I returned later that night and the toilet was thankfully unplugged. However the thick layer of grime & pet hair on the floor remained untouched. Upon check out the clerk (Stanlav) stated he had told the housekeeper to clean it yesterday, and that they should have. I requested he follow up with housekeeping to ensure this was cleaned for future guests. Unfortunately his apologies were very apathetic & I highly doubt there was any follow up :( I don't see myself returning or recommending this hotel to my guests in the future due to the lack of initiative and customer service of this so called sucessful chain hotel.

Plussat: Meh -

Miinukset: Old rooms have not been updated in many, many years. Room smelled of smoke.

Miinukset: Property is getting worn down

Plussat: The staff was nice and I do like the central location.

Miinukset: The wifi only worked in the hallway. The beds were rock hard - used our camping sleeping pads to help make it softer.

Plussat: The staff tried to be helpful.

Miinukset: We had no hot water our entire stay. We were driving the Alaska Highway and had to change a flat tire in the rain. We couldn't take a hot shower, but wasn't told about this at check in.

Plussat: It was a good location and a handy shuttle bus from the Airport

Miinukset: The room was very musty and dirty with stains and marks all over the walls and floors The house keeping was non existent No bed made and clean towels Television didn’t work

Plussat: Nothing

Miinukset: Check in, luggage car, parking, elevator, heat and A\C, bed, windows, check out shuttle

Plussat: Westmark is conveniently located in Whitehorse and has early hours for breakfast. Nice beds and linen, carpeted room. Warning sign about running too many high power appliances.

Miinukset: The room on one side had a young family that were noisy though they didn't stay up too late. Also got to smell the diapers, baby powder and milk. On the other side, the man spent several minutes clearing his throat every minute. Blowing his nose in the morning sounded like he was in my room. Hair missed by cleaners in sink. Sound wise, not much different than lower priced facilities in Whitehorse.

Plussat: Clean, comfort , I would stay again!

Miinukset: Small fridge and small microwave in room would be handy

Plussat: This hotel is perfectly fine. It's not a fancy place, but it's clean and has a restaurant and bar. The entire staff was very friendly and helpful. It is within walking distance to a lot of interesting places, including the river walk which is really cool.

Miinukset: If you are driving here, and don't arrive early, finding a non metered parking spot is a chore. The hotel lot is very small. The meters start at 9:00, so if you sleep in, you're probably going to get a ticket.

Plussat: The price, although after seeing the hotel, I would have paid a few dollars more to stay elsewhere.

Miinukset: The lack of parking, long walk from parking to room to shuttle bags.

Plussat: The best is localization, in the very heart of Whitehorse, just on the bank of Yukon. The bed is comfortable and room is a rather big.

Miinukset: No breakfast out of season. The owner is a sad man.

Plussat: Nothing

Miinukset: Everything

Plussat: Nothing

Miinukset: Loud, dingy people inside hanging out and place was not clean at all

Plussat: Great location only a 5 minute walk from Main Street and our room had a lovely view of the Yukon River. Fairly good value for money although I would have expected a bit better for what we paid. Large room (2 beds) for two people, maybe a bit small if 4 people were staying in our room. Great coffee maker.

Miinukset: Advertises on booking.com that there's an airport shuttle but this is not offered in the winter apparently so this is misleading. We would have chosen a different place to stay if we knew. Our room did not have a TV as advertised and on the first night they said we'd have a new TV the next day but even after chasing multiple times, the TV never came. The microwave was disgusting and had not been cleaned from last guests. There was human faeces outside the front of the hotel entrance one morning, and the walls are paper thin in the rooms (we had very loud neighbours). The room / hotel smelt bad and the cleaners took our towels despite having a sign saying they're 'helping the environment' and not taking towels if you leave them hanging up. Restaurant was closed and the staff didn't seem to have much local knowledge. One of the worst hotel stays I've experienced, I've stayed in hostels in Asia for a fifth of the price which were far nicer.

Plussat: There was nothing to like about this place. I am still waiting for the manager to refund my money

Miinukset: This place was absolutely disgusting. When we pulled up there were two people sharing a needle right by the front door. They panicked when they thought we were police. There was a drunk girl lying on the sofa by reception and a couple of drunks in the corridor trying to talk to us, and again asked if we were police. The bed linen was filthy and there was still blood spots on the pillows. The smell of old cigarette smoke was so strong in the room that it made me sick. We arrived off our flight after 11.30 at night and after seeing the place I phoned around for somewhere else, but nothing else was available. I slept in my clothes on top of the bed and used my bag as a pillow. I found out my colleague did the same in his room, In the morning I woke up feeling ill. The towels in the bathroom were also disgusting. I took a photo of the black marks on one of them. As we came down the stairs to reception we were greeted by the smell and filthy site where someone had vomited down the stairs and on the wall. I had booked two rooms for five nights in this S#@t hole. I understand paying for the night that I stayed, although I am against that. But they charged me for two rooms for two nights. I am still waiting on my refund for the second night. This place is absolutely shocking. It should be shut down. I wouldn't even consider leaving an animal in there.

Plussat: Large room with two comfy beds, fridge available to store groceries, easy check in and check out. Excellent location, free parking at site.

Miinukset: Plaçe was a little cold. Couldn't find a heater in the room. Interior a little out of date and could need a modernization.

Miinukset: Bathtub taps dripped, silicone around sink was peeling off, ads said it was remodelled but didn't look finished.

Plussat: Location was great and the staff were friendly and helpful.

Miinukset: Worst hotel ever. Unauthorized charges to my card. Rotting food in fridge from previous guests. Dirty rooms/bathrooms (toilet bowl hadnt even been cleaned properly). Horrible ventilation and no a/c so it was brutally hot in room even when cool outside.

Plussat: The best part about my stay at this hotel was when I left. I have never seen a worse hotel in my entire life and I have stayed in 3rd world countries where a rubber mat and pillow weaved from the dead carcasses of rodents constitutes a "hotel".

Miinukset: If the person who attempted to murder me and my entire family asked for an opinion on this property after spending 25 years in solitarie confinement at Guantanamo bay, I would do them the favor of not recommending this hotel as suitable lodging.

Plussat: This hotel has no redeeming qualities.

Miinukset: Our room wasn’t ready until 9:30pm. The vinyl flooring was coming up; the halls were dirty; there were black spots on the tub and shower curtain. Worst of all, the hotel is infested with bedbugs. By 2am we retreated from the premises and slept in the car. In the 4 hours we were in the room I was bitten more than 20 times. The only silver lining to the whole affair was that when I brought out an engorged bedbug I’d trapped in a coffee cup, they comp’d us the room. Avoid this hotel.

Plussat: The staffs are very friendly and always ready to help you. The location is great.

Miinukset: The facilities in wash room need to be replaced.