Papagayo Beach Resort

The resort was nice and met the expectations. However, you could see that some renovations and updating should be done soon. The pools were nice and all the staff - except from the lady at the reception desk - were very friendly. The villa is spacious and comfortable. I won’t say this resort is particularly good value for money. It’s not cheap and the feeling of luxury has probably be gone for some years.

Hospitality is all about welcoming guests and giving them the feeling of being welcome. At arrival we had a small dispute about the upgrade to a sea view villa. This was solved but in a very unwelcoming and displeasing way. Another thing is the way people are already assuming they can up sell services. At checkout day we were called at eight for our supposed taxi reservation. As this hotel was the first of a few we didn’t need a taxi. Surprisingly, the invoice for the taxi was made at checkout. This was swiftly corrected but it shows that a lot of effort is put in the commercial side of things. Maybe they can put the focus more on hospitality instead.