Hotel Sofia

“Location - opposite railway station”

“Nice room and good location”

“As a solo traveler I booked this hotel on my way back to London to stay over in Wroclaw for 3 nights. On arrival my special request to check in early was not noted. I was told I had to wait 2 hours at earliest so I decided to leave my luggage and go walk around. After 2 hours I went back to check in, having provided my details off the booking on the 1st occasion I was then asked to confirm my card details I paid with, I was told there was a different card on the system and said it can be possible because I paid for it this morning, I was then asked for my booking confirmation number, when my phone battery was dead and had to charge it. So I got my luggage out, charged my phone, however in the meantime another solo traveller turned up asking for a room for 4 nights, he was given a price, paid and within 10 min he was on his way to his room. I was absolutely appalled that I booked and paid in advance, went to walk for 2 hours and someone else is given a room straight away. To make matters worse, after charging my phone and providing a confirmation number, I was told there is something wrong with the lock of my room and it will take another 30 minutes. The experience from the receptionist in red hair was appalling, no customer service whatsoever. The room was big, it was opposite the station, it’s merely a 1 star establishment. In 3 nights I did not have my room serviced once, the bin full and not being emptied, no towel service and no toilet paper being replaced. The noise from the station opposite is just unbearable, with trains going early morning to late at night. The photos off the property is that off the station and nothing to do with the hotel as they are portraying. For what you pay you can definitely get better closer to market square or book the best western opposite this hotel instead where the level of service is much better.”