Mariana Hotel

The weather was good while I was out there at least.

Certain staff members are extremely rude, obnoxious and totally unprofessional. From the moment we got there they were looking for any way to get more money out of us. Everything you'd expect as standard was an optional extra on arrival. Rooms were not to a high standard in terms of furnishings or cleanliness, including towels. Upon arrival we were presented with an A4 piece of paper with a list of around 50 sanctions we could get billed for, ranging from €30 for bringing a guest back, €50 for going in the pool out of hours (between 6pm and 8am) to €600 for a damaged door. The day after our first night the maid knocks the door and says "room clean", I said "that's alright I've only been here one night don't worry about it until tomorrow", she replied "no, I come in and check your room's clean", she then proceeded to come in and inspect my room to make sure I hadn't trashed it; this happened every day and every day the room was only as bad as it'd been when I checked in. The worst bit of our stay though was at check out, I'd checked out slightly earlier than the rest of my party and had to search round for any member of staff to do so. Once the rest of my party joined me, they too tried to check out with the same member of staff I had, he said 'no, as he'd finished his shift 2 minutes ago and we'd have to wait for his relief, who at this point was 15 minutes late themselves'. We had arranged to check out at this time due to our flight time and as such our taxi was now waiting for us. After approximately 10 minutes he eventually decides he will now check us out, the only reason we didn't just put out keys down and leave was because they still had our €100 room deposit, of which he didn't even return half of, but we didn't have time to argue that, as they knew, so we just had to take what he eventually gave us and get in our taxi to the airport.