Hoofddorp hotellia

Plussat: No breakfast in price. 23 euros extra for breakfast was too much.

Miinukset: Include breakfast in some price packages at booking

Plussat: The staff at reception were very friendly and helpful. And the hotel is in a great location, close to the airport and train station. The Crowne plaza also has a free shuttle to the airport.

Plussat: Nothing,, the room was a disgrace, so on arrival I told them I wasn’t happy,, then they basically called the police and kept our money and would moult let us stay in the room

Miinukset: The duty Manager

Plussat: We picked this because it was close to the airport and we had an 8 a.m. flight out. It was a good base to work from to explore Amsterdam, with the train station nearby. The dinner we had in the dining room was excellent.

Miinukset: It would have been nice if we could have been shuttled to and from the train station in the hotel van (we used an Uber for two trips). While it isn't a hard walk, it is a distance at the end of a long day of touring.

Miinukset: I'm not sure about the extra 79 Euro charge that has shown up on my card.

Plussat: Staff are very friendly, helpful & accommodating. Got free shuttle bus to & from the airport. Rooms are nice

Plussat: Staff extremely friendly

Miinukset: Not enough light in the bathroom

Plussat: The rooms were large (Coming off of some small hotels in Europe), lots of channels, comfortable beds, and very clean.

Miinukset: The shower knob was a little odd and the distance from the airport is pretty far, but other than that, everything was great.

Plussat: Staff

Miinukset: Location

Plussat: Everything

Miinukset: Location but the airport shuttle solve this problem

Plussat: The hotel was responsive when I called to report my air conditioning was not working. Maintenance arrived promptly, and a new room was immediately assigned when it was discovered the unit was irreparable.

Miinukset: The day front desk clerk seemed bothered that I wanted to check in upon arrival, as if I was disturbing her. She was rude to my family, as well. However, each clerk that followed her shift was pleasant. Additionally, the hotel is in a remote area.

Plussat: Breakfast was standard although there was an omelette chef which was a bonus.

Miinukset: Hotel restaurant is a little lacking in atmosphere although service was exemplary.

Plussat: Frankly-nothing.

Miinukset: The room was dirty, had a smell of mildew or rot in carpet. The chair at the desk was rickety and unusable. There was no plastic bag for the ice bucket, the bathroom had two plastic cups not wrappped in plastic. The food in the lobby restaraunt was limited and i was served a clubhouse that was so dry it cut my mouth. The bartender didnt know how to make a martini. The bath tub was so small I almost fell out when steped on side by accident. The room was hot even though I turned heat down.

Plussat: We were very pleased with this hotel. It does help if you have a car (which we did) as the hotel is not close to any transportation. You would have to use the hotel shuttle back and forth to the airport to get into Amsterdam. The room was very nice and spacious.

Miinukset: We have no complaints.

Plussat: Bar and rooms have been remodeled since last stay, very clean

Miinukset: very limited menu in the restaurant and bar closed at 11pm was told it was the quiet season (in August!) Very poor internet connection at always at this hotel.

Miinukset: small detail, the sauna wasn't working

Plussat: Good facilities and convenient for airport and Schiphol offices.

Miinukset: Limited and overpriced menu in evening. Outrageous wine prices.

Plussat: Pleasant and friendly staff.

Miinukset:

Plussat: Pool was nice and warm

Miinukset: This hotel is more and less okay but I think the prices are too high because the room need to be renovated! And it was cold.

Plussat: Near the visited company

Miinukset:

Plussat: Efficient shuttle to and from airport

Miinukset:

Plussat: service and gym

Miinukset: the informtion given very expensive for what it is Restaurant too expensive

Plussat: Erittäin runsas aamiainen.Sijainti erinomainen välipysähdystä varten.

Plussat: The service is excellent. Changing the schedule of the shuttle bus was convenient. The receptionist was also helpful. He helped me print coronavirus related documents for free in the middle of the night.

Plussat: The bed was so comfortable. Everything was perfect. Friendly staff and good service.

Miinukset: Difficult to say

Plussat: Big room, comfortable, very clean, very convenient for a 1-night stay nearby the airport

Miinukset: Would have been nice to inform customers that shuttle service were reduced due to cive-19(although they exist, so it was good) and we needed to call for them, upon booking, to avoid waiting quite a bit at the airport.

Plussat: breakfast s execelent

Miinukset: hotel bar is a little bit outdated

Plussat: The room was clean and comfortable. Free parking was available which was important on this trip.

Plussat: Hyvä aamiainen.

Miinukset: Lentomelu oli kovaa, luulisi että lentokenttähotellissa äänieristys olisi parempi. Huoneet olivat jokseenkin kulahtaneet. Henkilökunta vaikutti paikoin tympeältä.

Plussat: Very handy free shuttle bus to and from the airport. Brilliant facilities and very friendly staff.

Plussat: Good breakfest

Miinukset: Ada shuttle bus from hotel / Schiphol di departure bus stop A9 - A13

Plussat: Good Breakfest

Plussat: room and bed very good. breakfast buffet.always good there. park/sleep and fly arrangment. SUPER!!!

Miinukset: nothing

Plussat: Hyvä ja toimiva kokonaisuus, monipuolinen aamiainen, kivat ja tilavat oleskelutilat. Hyvä lentokenttäkuljetus, aikataulut ja tiedot näistä saatavilla etukäteen

Miinukset: Hinnan joustamattomuus erityistilanteessa. Polkupyöriä, jos niitä oli tarjolla käyttöön (näillä huonehinnoilla voisi kuulua hintaan mukaan), niin en havainnut mainosta, tosin en tarkemmin myöskään tiedustellut asiasta

Plussat: I was impressed by the level of service from the personnel. I had forgotten my BB in the hotel , so I called in five minutes they called me back to say that they had found it.

Plussat: Free shuttle to the airport.

Miinukset: The rug was stained and one of the upholstered chair was soiled. Also, no coffee pot or supplies in the room.

Plussat: The Quad rooms are really huge and very comfortable. More than sufficient for our family of 2A and 3 C. The free bus shuttle between the hotel and airport is very convenient and runs on time. Reception staff were very helpful. They let me use their PC and allowed me to take a few pages printout.

Miinukset: Rooms had no kettle. The walk from reception to the rooms using two separate lifts was a bit tiresome. No help from the hotel for this.

Plussat: convenient to airport - lovely dining room and delicious food.

Miinukset: it was a little further from the airport than we thought and we were very isolated.

Plussat: The food in the restaurant, the wonderful and welcoming open fire and the very high standard of interior design which was very stylish.

Miinukset: We have stayed at this hotel over 20 times both on business and pleasure and love it. Despite this however the Manager was unable to offer any form of refund when we explained our Son and his friends would not be joining us for his 18th Birthday weekend as Birmingham Airport had been closed and all flights cancelled. a little understanding would have softened the blow as we were all devastated, especially as his Grandmother, to whom he was very close had died 4 weeks earlier and we were all really looking forward to a wonderful break.This lack of flexibility is my only critisism of what is otherwise an excellent hotel.

Plussat: hyvä aamiainen

Plussat: Perhehuone oli tosi tilava ja juuri sopiva meidän perheelle. Ilmastointi ihana kun ulkona +35. Sijainti autolevalle matkailijalle hyvä. Huone ja hotelli yleisesti oikein siisti.

Miinukset: Uima-allaosasto oli likainen ja huonosti hoidettu. Harmi! Aamupala törkeän kallis kun ei kuulunut huoneen hintaan. Huonoa oli myös ettei huoneessa ollut jääkaappia.

Plussat: le petit déjeuner et le service schuttle.

Miinukset: le côté "usine"

Plussat: Hyvä sijainti ja ilmaiset kuljetukset lentokentälle. Huone oli siisti ja tilava samoin kuin hotelli muutenkin. Hotelli oli edullisin vaihtoehto, kun etsittiin helppoa yöpaikkaa lentokentän läheisyydestä.

Miinukset: Juoma-automaatti oli kerrassaan haastava, eikä respan henkilökunnalla ollut aikaa/halua tulla asiaa selvittämään, kun oli pitkä jono.

Plussat: Aamiaisesta, parveke

Plussat: quality of your dining facilities and quality iof the food

Miinukset:

Plussat: Comfort and value

Miinukset:

Plussat: Very large and comfortable room with comfortable bed.

Miinukset: Too bad one has to take a shuttle bus instead of walk to get there, that's of course the case for most airport hotels at Schiphol (or other places) however.

Plussat: Free shuttle

Miinukset: Jacuzzi was cold and loud guests in neighboring rooms

Plussat: I’m glad it had a shuttle that picked us up from the airport.

Miinukset: No everything was excellent.

Plussat: Very friendly staff; clean and spacious rooms; great breakfast!

Miinukset: We couldn't adjust thermostat & had to open windows at night, which let in mosquitos. There was also a lot of noise outside-someone "playing drums" and singing around midnight to one am. We thought it would be closer to the airport than 8 miles.

Plussat: During COVID-19 pandemic , it’s difficult to feel safe in a hotel but we felt quite safe here. And the food portions were really big and the food was fantastic.

Plussat: Very spacious and enough options for eating around.

Miinukset: I can’t think of any thing I disliked.

Plussat: Staff was great. Very helpful with questions.

Plussat: Staff excellent. Breakfast really good . Rooms very clean . Location to air port excellent

Miinukset: Needs more sound proofing . Could hear every plane at night . And ladie walking in her heels in room above us at 5 am didn't add to much sleep .

Miinukset: Aamiainen; Keskinkertainen. Huono valikoima lämpimiä ruokia. Toki kyllä omeletin paistaja mutta järjetön jono.

Plussat: Everything went well. Friendly staff.

Miinukset: Nothing

Plussat: Loistava aamiainen, hyvät sängyt,siivous toimii, shuttle mini bussit lentokentälle kulkee 15 min.välein! Wi-Fi toimii. Ilmainen polkupyörien vuokraus-mahdollisuus, pyörät hyvässä toiminta kunnossa.

Miinukset: Hotelli kuvauksessa maininta tennis kentästä joka todella rähjäinen. Lentokoneiden melu jatkuva,kuuluu kaikialla myös huoneisiin. Toisaalta ei kai lentokentähotelilta muuta voi odottaa.

Plussat: Beautiful hotel with lots of small added touches. The staff was welcoming and helpful, too!

Miinukset: Our room did smell of cigarette smoke upon arrival. It overlooked the pool area and the smoke from people outside would stink up our room. The staff was very accommodating in relocating us away from this smell.

Plussat: friendly helpful stuff , nice clean room everything very much ok

Miinukset: ----

Plussat: staff service

Miinukset: food

Plussat: Proximity to Airport

Miinukset: Staff forgetting to give voucher for shuttlebus resulting in pushy bus driver and wasted time..and €19 for breakfast when I just wanted small fruit? Far too expensive so no breakfast

Plussat: Hotel is very clean and close to airport. Hotel staff very, very friendly .

Plussat: The staff were quite curtious and pleasant. No delays accessing the room nor upon departure.

Plussat: Ystävällinen ja nopea palvelu vastaanostossa ja ravintolassa. Hyvä aamiainen, tosin melko korkea hinta. Siistit tilat.

Plussat: En mistään - kaiken lisäksi hotelli sijaitsi keskellä ei mitään....

Miinukset: Uneton yö, sillä ilmastointilaite metelöi koko ajan eivätkä saaneet pyynnöistä huolimatta sitä korjattua.

Plussat: Bussikuljetus pelasi erinomaisesti

Miinukset: Huoneemme sattui ilmastointikoneen viereen, vai onko kokmo tuuletusjärjestelmä noin kovaääninen? Aluksi tuntui että ei saa unta, vaikka on kuinka väsytnyt, mutta kyllä normaali yöunet nukuttiin

Plussat: location

Miinukset: Could not open a window to get fresh air and air conditioning was not really adequate.

Plussat:

Miinukset: Information about material facilities(for example -sport centre etc.)

Plussat: staff, food and room was very good

Miinukset:

Plussat: The room. Comfortable, redone compared to rooms I have stayed in on prior visits, quiet.

Miinukset: n/A

Plussat: Nice hotel, good room, great shower!

Miinukset: Bar in the hotel was ok but terrible service.

Plussat: Very easy to reach hotel with free shuttle bus from airport. Bus goes every half an hour

Plussat: Perfect everything so well organised and staff very very friendly

Plussat: Really! I never intended to go in February.

Miinukset: Same as above

Plussat: Hotelli ajoi täysin asiansa! Hyvä ja sujuva lentokentäjuljetus. Aamiainen oli myös ok.

Plussat: --

Miinukset: Huone ei ollut siisti. Uima-allasalue oli likainen. Hotelli oli rempan tarpeessa! Paljon lentomelua. Ei oikein mitään hyvää.

Plussat: Shuttle service

Miinukset: Our room generally was dirty, there were stains on the floor and hairs all over the bed

Plussat: Good staff Clean hotel

Miinukset: Can’t think of one

Plussat: Friendly staff. Shuttle to and from the airport was nice.

Miinukset: It's not a complaint, but a little bit more of Customer Care and smile could be an extra point for this good hotel

Plussat: Lentokenttäkuljetus sijainti aamupala henkilökunta

Miinukset: Pikkasen kuluneet huoneet

Plussat: Palvelu, ruoka, nukkuminen

Plussat: It stayed there just for the night as I had an early flight from the airport the next morning. For that purpose the hotel is fine.

Miinukset: The shower was not usable as the pipe was completely broken down so I could not fresh up in the morning. I complained at the reception, but they didn't seem to take me serious at all. This seems to happen more often in this hotel. I'll use another hotel at the airport not next occasions.

Miinukset: Noise from aircraft

Plussat: close ot the airport

Miinukset: very basic

Miinukset: Food

Plussat: Close to airport and free shuttle to airport. Clean room and friendly staff.

Miinukset: Not close to walk to anything.

Plussat: Hotelli on kätevästi lentokentän vieressä ja sinne pääsee puolen tunnin välein lentokentältä lähtevällä ilmaisella bussikuljetuksella. Myös aamulla pääsee kentälle samalla kuljetuksella. Hotelli oli siisti ja aamiainen hyvä. Hyvä hinta-laatusuhde.

Miinukset: Hieman yöllä haittasi lentokoneiden äänet.

Plussat: Nice spacious rooms with a free shuttle service to and from the airport.

Miinukset:

Plussat: Good transport to the airport

Miinukset: Television in the restaurant

Plussat: Lots of TV channels although not much english channels.

Miinukset: No breakfast included.

Plussat: Too short a visit to comment (8 hours most of it asleep) but a comfortable bed.

Miinukset: A bit of a maze when you arrive trying to find the room

Plussat: Close to the airport

Miinukset: People not interested at all in the guests Shower curtains damaged. Hair, etc etc

Plussat: Price, location, staff was friendly and engaging.

Plussat: Not much view which made my room very private from the outside, room was fairly quiet due to being at the end of the building,fair selection of breakfast choiced

Miinukset: Very noisy cleaning staff on some days whilst cleaning other room. Chatting laudely in the corridor and making laud noise using their equipment banging them against the walls or moving furniture or something. One day at 10.15 there was not much choices for breakfast even tho the buffet was closing in 15 mins and I paid 15 euro for breakfast

Plussat: kind staff who helped us warm a meal which we brought with us during the pandemic

Miinukset: It was very confusing to find, with several other hotel bearing the same name. I would like to make a suggestion.....call them Bastion Red, Bastion Yellow, Bastion Blue....or something like that to make it very obvious to a person not familiar with the area.

Plussat: Location near Airport

Miinukset: It was littlebit loud the doors when somebody open the doors,I was awake

Plussat: The staff were extremely friendly and helpful. The food at the restaurant was also much better than anticipated.

Miinukset: The big problem was the fact that my room was INFESTED with ants. Someone had obviously spilled something sugary around the room and it had not been cleaned up. I woke up and my thing that were on the nightstand were absolutely crawling with ants

Plussat: The room, the shuttle bus to Schiphol

Miinukset: The smell in the corridors

Plussat: It's really calm hotel. I like it

Plussat: Front desk who was also the cook, waitress, & concierge- was friendly professional & went above & beyond to provide excellent service!

Plussat: Just one night stay for job. Functional place

Miinukset: I guess that due to being near the airport is more expensive. But there was nothing special in the hotel or the room

Plussat: Despite the fact it's not a top star hotel, room was much cozier than I had thought. The shuttle is definitely a plus and it served its purpose very good.

Plussat: Friendly staff. Ninco at the reception was great!

Plussat: Nice staff, talking french...

Miinukset: Breakfast is not enough furnished : you should arrive eraly to get enough orange juice for example !

Plussat: The beds were comfortable. We really appreciated the shuttle. Wireless free internet was very much appreciated. Staff was very helpful.

Miinukset: We found it challenging to take our luggage through so many doors. Could some of the exit doors be used for this?

Plussat: Good location near motorway. Good food in restaurant.

Miinukset: Cleanness of the room was only reasonable. Restaurant staff pretty slow.

Plussat: the closeness to the city night life!

Miinukset: there was no coffee/tea making stuff in the room, and their coffee and breakfast were expensive, for the price I would have expected the breakfast to be included

Plussat: Sijainti,ei liikaa melua silti lähellä kaupunkia.Tällä kertaa ei ollu asukkaita liikaa

Miinukset: joku aamuyö jatkuvaa ramppaamista käytävällä ja oven aukomista

Plussat: It was very quiet Very confinient too have a little bus for transportation to the airport and access to the train . The busdriver very helpful and very courteous.

Miinukset: No washcloths! The shower drape was too small.

Plussat: nice room, clean, wifi internet free

Miinukset: staff not so kind

Plussat: Airport shuttle service was at its worst. On the day we reached, I had to wait for about 1 hour to get the shuttle ( it was told in the site that they have shuttle service every 30 mins). Then again another day, in a morning, when I wanted to go to airport, I couldn't go on time since the shuttle was full. ( they were operating just a 8 seater van, where as other hotels were having exclusive buses and big vans )

Miinukset: - Shuttle service was bad. - Receptionists were not very helpful and caring - Extra price charged while checkout

Plussat: The help I got from the staf when arriving to the hotel. There was this guy who just did everything so my problem would be resolvrd.

Miinukset:

Plussat: The serviice was excellent. Close to the airport and the shuttle service was very good.

Miinukset: The door did not have an extra lock and no peeping hole in the door. That made me feel somewhat unsafe.

Plussat: Style

Plussat: I enjoyed the Bed of my room and its sheets. Also Room and Bathroom were very clean and tidy.

Miinukset: Nothing.

Miinukset: The booking advertised breakfast included.. However, the kitchen was closed due to the Covid 19 and all we got is a take away bag with an apple, fully loaded sugar and fat muffin as well as a yogurt and a twix bar..reception made me a coffee though which was nice anyway..

Plussat: Isolated

Miinukset: The property was ok .... but the value of this hotel is is the human being!!... in fact the value of this property was Mr. Stef , who was instrumental to sort out my problems and with a wonderful tasteful... very professional and with a nice smile any time !!! Because of him I have accepted to pay myself my taxi to airport. I have selected this hotel because in booking.com it advertised that there is shuttle free !!..,, yes but there is not indication about your current limited running time for it !

Plussat: This hotel is a bit away from down town but we took the shuttle to airport and then it was easy access to downtown

Plussat: Good location

Miinukset: Clear place

Plussat: All was good

Miinukset: Everything was nice except they charged us extra for the breakfast

Miinukset: For some reasons, the bed and pillow sheets, as well as the furniture are dusty, so the air quality in the room were quite poor.

Plussat: The buffet dinner was excellent!

Plussat: Location

Miinukset: Room rate was not as I booked it.

Plussat: Super clean and great staff

Miinukset: A bit hard to get to the city center if you want to go in to town.

Plussat: The hotel was magnificent. The rooms were beautiful, spacious, and far beyond our expectations. Even the food at the restaurant was excellent.

Miinukset: NO

Miinukset: Staff attitude,not friendly. Amenities not enough

Plussat: Airport shuttle

Miinukset: N/A

Plussat: Very good staff and service and helpful

Plussat: Clean. I was there at check in and rooms were ready.

Miinukset: small bed.

Miinukset: We stayed so we could get a late pick up and early departure. The times we needed the shuttle they were not running so it cost for taxi both times. We also left earlier than breakfast. These were the reason we came to the hotel.

Plussat: Nice hotel meets the 4 stars rating

Plussat: The bar and the service from the staff were good. The food from the kitchen was great.

Miinukset: -Hotel locked its doors at night and we could not get in. We were stuck outside ringing the front doorbell for twenty minutes! -Hotel apparently only has rooms with two single beds in it, so there was no upgrade option and we had to push beds together!

Plussat: Convenient and value for money

Miinukset: They closed the smoking room

Plussat: Shuttle service was important to us. It ran often and was on time.

Miinukset: Noisy neighbors until after 10.

Plussat: Shuttles to the train station, modern set up, and easy.

Miinukset: I was told we had a breakfast included with our stay upon check in. They said just come down before 9. When we showed up they asked our room number. Right when we were going to finish eating, a server comes over with a bill. We never even say the prices!

Plussat: Hyvä aamupala ja ei ollut kaukana kentästä

Plussat: shuttle to airport was good and room was perfect for a one night stopover

Plussat: This was my second stay, I enjoyed it again ! Staff is very helpful and friendly!

Miinukset: Everything was perfect !

Plussat: I liked the hotel

Miinukset: The staff didnt explain information correctly Overpriced for the location wasn't happy bout the 100 pound deposit Not enough facilities for where you are

Plussat: Erittäin siisti hotelli kätevästi isojen teiden lähellä. Läheinen Papa's beach-ravintola oli myös erinomainen. Yhden yön vierailua olisi voinut pidentää hyvin! Erittäin ystävällinen ja avulias henkilökunta auttoi, kun tärkeää tavaraa jäi huoneeseen. Suosittelen!

Plussat: Very comfortable, clean and attentive staff. Given that COVID-19 has caused such widespread disruption the hotel was well equipped to deal with the situation. Very efficient in maintaining social distancing but also maintaining a good level of service.

Miinukset: Would have been better to have had some fresh milk in the room for a morning cup of tea.

Plussat: The check-in on my very late arrival very quick. Friendly staff and nice room.

Plussat: Above and beyond my expectacions!!!

Miinukset: That the y charle For the Shuttle ti the Airport, something that it’s a No No in U.S.A., because I’ve never have ever paid before in any girl around the World.

Plussat: The staff is very guest oriented knowledgeable and friendly. Rooms are clean and modern.

Miinukset: Hotel restaurant is fine but limited menu and average quality and taste.

Plussat: Good hotel, near the good restaurant, lake is there for fitness, free parking, good price/service rate. My kids love the big beds.

Miinukset: No remote control of the airco unit, can be switched off only by taking card out of the main switch.

Plussat: the nature arround the hotel was great, also the hotel was very calme an confortable

Miinukset: the hotel absolutly need free internet!

Miinukset: There was no drinking water in the room or tea or coffee making facilities in the room which is normal for all uk hotels.

Plussat: it was near the airport,that was very important for us and we coold make trips from there

Miinukset: no,everything was ok

Miinukset: The hidden costs eg: hotel menu did not list prices including tax so you were unable to accurately estimate the bill. The large extra amount on the bill was a shock. The receptionist did not explain that the security deposit was taken first and returned much later rather than the card details held and the amount taken if appropriate at the end of the stay.

Plussat: was easy to get to the airport

Miinukset: the price of the parking. the parking yard belong to the hotel, there's no other parking in the area, so you must pay for the parking even you are the hotel guest.:(

Plussat: The proximity to the airport, but it took 12 minutes of taxi ride from the airport and cost us 30euros. But on the way to the airport, the hotel provided us a shuttle bus. The hotel had good internet connection.

Miinukset:

Plussat: Nice rooms, and park for running nearby.

Miinukset: The shuttle is free from the airport, but not back to the airport. I thought the shuttle was free both ways.

Plussat: Loved the service at the front desk and the rooms are excellent.

Miinukset: Our room was smaller then the other couple we arrived with. This was due to a duct or support beam running down the side of the room. It made it hard to access the other side of the bed.

Plussat: Efficient Service

Miinukset:

Plussat: The location near the supermarket. The room spacious Good price

Plussat: Restaurant bar all very nice good location and staff food is a bit expensive but good.

Plussat: Unfriendly treatment

Plussat: Payed for an upgraded when we arrived to the business room as the room that we had before was outdated and small. The business room had a comfy king sized bed and was very spacious.

Miinukset: The hotel was located about a 30 minute walk from the train station and would cost you around about €11 a day per person for the train into central Amsterdam. The original room was not value for money and would need an upgrade as the rest of the hotel has already.

Plussat: Restaurant was good, delicious breakfast

Miinukset: The hotel can be rated with 1 or 2 stars, but definitely not 4. There was a very dim light in the room; reading was not possible. To my question, the service personnel answered that you can leave an open door to the toilet then there will be more light. Very small bed, heating battery in the toilet does not work. To my requests, the reaction of the reception was aggressive - either live or move out - we will not refund the payment, we will not solve the problem. One of the towels was not fresh. Why this hotel has 4 stars, it is not clear

Plussat: I am a regular visitor to the hotel and will continue to do so

Miinukset: I was woken at 2.30 in the morning, by someone banging on a nearby bedroom door and shouting to the occupant inside, this went on for about 10 minutes. I was very supprised your night staff did not hear anything

Miinukset: Something happened in this hotel, may be basements were flooded. There is disastrous smell of moldy stuff everywhere in rooms that they're trying to kill with no less heavy scent of deodorant.

Plussat: Friendliness of the staff

Miinukset: Unfriendly & noisy hotel. There was a big overnight party during my stay..from saturday night .. until 4 a.m. of Sunday .. My friend lost som of her privite things.. one of th worst hotel I ever stayed.

Plussat: I got a new room quicly when I complained about the smell in the first room.The staff in the kitchen stayed 30 min extra.

Miinukset: The smell in the room.It was hard to find, lack of signs.No possibillity to get any kind of food/breakfast when you have to leave early.

Plussat: It was well located. Not much else to like!

Miinukset: They apparently do not read these reviews at this hotel - or they just do not act to them. (All the other hotels do!) Everything other people had complained about before us was totally true. The room had a strong smell of after shave which did not hide the disgusting smell of cigarrettes (we booked a non-smoking room!). The bathroom was in a bad need of renovation. The toilet seat was swinging from left to right, the water pressure in tap and shower was poor, hot and cold water changed simultaneously and also the bathroom was terribly hot. There was also a smell of mold in the bathroom. The room had no air-conditioning and the windows opened all the way, so someone could easily climb to our room! The staff was not friendly specially in the restaurant. Breakfast too expensive, yet there is only instamat coffee! We asked for a refill in the buffet but nobody brought anything, so when something ran out you could not get more. Also all the nicest tables were with"reserved"-signs, at breakfast! Yet nobody came to these tables, so everybody had to sit in the darkest area of the large breakfast room and really close together with other people. There was a very loud family sitting next to us and we got no peace and quiet for our breakfast. The waiters did nothing.

Plussat: Erittäin kulunut. Huoneen lämpotilan säätö ongelmallinen - onneksi löytyi viileämpi huone. Äänet kuuluvat sekä kadulta, huoneista että käytävästä häiritsevästi. Kylpyhuone ensikuokkaisen siisti! Palvelu erinomaista!

Miinukset: Remontin tarpeessa ja silloin äänieristykseen tulisi kiinnittää huomiota

Plussat: Kodikas ja rauhallinen. Erityisesti pidin siitä että hotelliin sai ottaa koiran mukaan eikä siitä veloitettu mitään!

Plussat: the staff. the location

Miinukset: no elevator

Plussat: The hotel is located close to the city center and an easy walk to the main shopping district. I was on a layover between the US and Denmark and the train and bus from the airport to the hotel were fairly easy to navigate even for an American who can't speak Dutch. The hotel is lovely from the outside and the restaurant on the ground floor is modern, welcoming and attractive.

Miinukset: The room was extremely small - small bits of paper packaging from former guests remained on the floor under the desk suggesting that the room hadn't been cleaned very carefully. The in-room safe was broken. The bed was old and sagging, furniture was old and worn, TV was functional but old, no overhead lightbulb in the bathroom - no small bottles of shampoo, lotion, etc. just a liquid soap dispenser on the wall across from the shower and sink, so one must be careful not to drip soap on the floor when washing hands in the sink or taking a shower. In light of airline restrictions against carry-on liquids and gels, having adequate quality toiletries is important, especially for a "4 star" hotel. The hotel doesn't offer a secure place to leave luggage post check-out. They offered to let me leave my suitcase in a corner of the lobby by the front desk.

Plussat: Convenient location

Miinukset: Cleanliness of the room

Plussat: Clean pleasant quiet

Miinukset: no

Plussat: We spent four full days traveling the area. The room where spacious, clean, and comfortable. This hotel was right next to the train station and bus line and provide direct access to all the popular areas in less than 30 minutes. The staff provided excellent customer service and were extremely helpful in helping my family navigate the transportation system.

Miinukset: Paying for parking was a challenge. It would be nice if the hotel partnered with the parking garage company so that all transactions could take place within the hotel during check out.

Plussat: Quality and size of room. Well equipped and full space. Provided ironing set at no cost. Nice garden

Miinukset: No scale to weight baggage in own room, was offered a scale in lobby, betaald, Eu 1 each time! Some staff not so friendly, just doen what is in their job description

Plussat: Green roof, green spaces, many dining options, areas for both kids and adults to frolic, close to rail station.

Miinukset: Elevators slightly cramped

Plussat: spacious room, friendly staff and despite not being in Amsterdam, the hotel is really close to the city and easily reachable by train

Plussat: Closeness to the train station

Miinukset: N/A

Plussat: Hotel was new and modern. The family room was a bit small, but fine for 1 night.

Miinukset: The restaurant staff and the front desk mixed up a few things, as they were very busy.

Plussat: Just across the road from train station with a 4 mins trip to airport at next stop

Miinukset: Emme saaneet huonetta hotellista josta olimme sen varanneet, meitä odotutettiin hotellin aulassa kun meille järjestettiin toista hotellia keskellä yötä... Tämän kokemuksen mukaan suosittelen käyttämään jotakin muuta hotellin/majoituspaikan tarjoamaa palvelua.

Plussat: Very nice personell

Miinukset: 20 min train from Amsterdam downtown but nothing around the hotel Room very small. Breakfast with Covid rules not really fun.

Miinukset: Due to covid there was basically no breakfast. Small bag with water, plastics cheese, stone hard bread. Apple and croissant were OK.

Plussat: Hotel staff friendly. Hotel clean and provided a shuttle to and from airport. Easy access to train to get to the city center. Breakfast included in cost of riom.

Plussat: Loved the proximity to the airport Connecting train runs regularly Friendly staff

Miinukset: Markings on the walls in the room Few touch ups needed

Plussat: This is good for quick access to the airport. They have a free shuttle. You can take direct train to city.

Miinukset: The area is not so much fun.

Plussat: The room was spacious and location to train station was very convenient. Airport shuttle was a plus.

Miinukset: Advanced reservation for airport shuttle were required, however lacked in communication when they cancelled the airport shuttle I had reserved without notifying me. They had my room number information so I could have been notified.

Plussat: Poor because of the corana virus thing.

Miinukset: That I had to take a hotel room because my flight were cancelled and I had to pay it and not the klm that cancelled my flight.

Plussat: The room was clean and comfortable, it had everything I needed for a night. So definitely recommendable in that regard and worth the money. They were prepared for advising people how to behave and handed me a paper with all information in regard to the use of the facilities in the hotel, and recommendations for ordering food to the room, and current unavailability of the usual breakfast and access to bar and restaurant.

Miinukset: The airport shuttle is temporarily unavailable! While I have understanding for that given the current times, I don't have understanding of them not letting me know about this BEFORE I confirm the booking. That was an important reason to make my booking because I just had to bridge a night between two flights and then they sent me a message after I paid.. An unpleasant surprise at the airport since I didn't even see their message. The managers should take responsibility and train their staff better during this time of a crisis. The directions I was given for the metro were not very clear, and the communication about a breakfast pack for my dietary restriction apparently hasn't been communicated to the next shift and there was confusion. Probably a salary issue if their staff is not prepared and not engaged in their work.

Plussat: Bed was comfortable and really close to the train station of hoofddorp. Also 10 min walk to the center of hoofddorp where you have all the shops and restaurants. Good hotel and good location if you want to have a comfortable stay near the airport.

Miinukset: Due to corona the gym and breakfast area was closed, which is understandable.. But when we arrived, the front desk did not inform us about anything.. The next morning we came downstairs for breakfast and all we got was a take away bag with one bread and one croissant in it, one apple, and some cheese spread.. No coffee or tea offered, no fresh cheese or ham, no boiled egg.. A bit disappointing for a Hilton... They could do better, even in this corona period.

Plussat: Nothing.

Miinukset: AVOID THIS HOTEL AT ALL COSTS. I would like a refund. I am so upset with booking.com and Hampton by Hilton, and what you allow to be presented as 100% false information. I booked this hotel (the Hampton/Hilton) based off of the shuttle and the continental breakfast. I can understand that there is covid-19 right now, but this hotel offered NEITHER service (my only reasons for selecting this hotel) and did NOT disclose the fact until after arrival. They even MESSAGE you about their shuttle service and schedule, allowing you to stand around outside in the cold waiting for something that doesn't arrive. Considering they posted the cancelation IN the hotel, they knew well in advance (18 March, according to their notice). They then claim this message is automated. OK, so you are aware of this automated message - why not update it to be correct and provide helpful information? They simply don't want to lose business, so they lie, and booking.com allows them to do so. And yes, other hotels were still running their shuttle services, so this is a 100% deceitful way to con people into booking their hotel before refusing a refund. Their breakfast is NOT what they advertise on booking.com and their website. Again, they need to notify customers in advance about this and not during check-in when it's too late. Hampton/Hilton said it was due to government. Again, that's fine, but what is NOT fine is their complete failure to disclose this information BEFORE a customer books their property. You need to allow the customer to make a choice, not deceive them into choosing your property based off of services that are unavailable. It's disgusting. How is this fair? Had I know upfront and in advance, I would have selected another one of their competitors. I am willing to bet that this fact is exactly WHY the hotel does not disclose this information until you arrive and they've got your money. I want my money back, in full. Avoid these scammers.

Plussat: Clean & comfortable room & bed

Miinukset: Hotel doesnt say in the booking.com website that there was no shuttle due to coronavirus.. They shouldve communicate it earlier

Plussat: Staff are very helpful. Excellent breakfast.

Miinukset: None.

Plussat: The breakfast was hearty, varied and filling with a full breakfast of meats,breads, cheses, juices and fruits.

Miinukset: Housekeeping removed our washcloths. When we contacted the front desk many times about it, they said replacements would be brought up to our room. However, we never received them as promised. The airport shuttle did not run every hour as advertised.

Plussat: Siisti. Ilmainen toimiva lentokenttäkuljetus

Miinukset: All the places I looked while booking mentioned a free shuttle to and from the airport. However, upon arrival we learned that the free shuttle was not available due to covid19. It would have been nice to know this ahead of time.

Plussat: It was in a great area within walking distance of downtown.

Plussat: Very friendly and helpfull staff Nice size room, modern, clean Very nice and clean bathroom

Miinukset: Hard to get soap out of the soap dispenser in bathroom - no shampoo for hair only soap Hard to see the hotel from the road and no clear indication on how to get there

Plussat: The staff were so helpful!

Plussat: Clean and quiet. Excellent breakfast. Wifi is excellent also.

Miinukset: Provide shampoo and conditioner for washing hairs

Plussat: All as you expect from an hotel

Miinukset: 15 euro parking whilst parking on the street is about 2-3 euro.

Miinukset: Small bed, dirty coffee cup, not mentioned on booking.com that the airport shuttle is not driving, breakfast even under Covid 19 circumstances not ok

Plussat: The room was very comfortable, and the staff was really nice and helped in everything they could.

Miinukset: I expected something more in the breakfast, at least some drink

Miinukset: The room and staf

Plussat: Everything was good, the staff was super friendly and helpful, the rooms clean and quiet!

Miinukset: It wasn't the closest Hotel to the train station, but since normally there is a shuttle service it shouldn't matter. In future, the Hotel should inform upfront if the Bus is driving.

Plussat: Team was kind and helpful. Good location

Plussat: The hotel is located in a very nice neighborhood of Amstersam, Hoofddorp. Nice restaurants and nice people.

Miinukset: There is no coffeenin the breakfast. There is a maschine with instant coffee wich is far, far, far away on the real coffee taste. Every morning I went to the hotel bar and ordered a triple expresso for my breakfast, and for sure I pay for it. Probably you could consider to have a nice coffee maschine for the next tie I will be there...