Zhengzhou hotellia

Plussat: Great room with massage chair and amazing bathroom

Miinukset: The takeaway breakfast was woeful

Miinukset: Water not hot enough

Plussat: Very close to subway station. Staff smile is comfortable. Wi-Fi speed is not slow.

Miinukset: No Toiletries. I request to bring it my room everyday. Almost all the staff Cannot use English. Restraint is very expensive and not good taste.

Plussat: This hotel is just amazing, I feel sad though for how its managed, I travel A LOT and I am fortunate enough to stay in the best hotels worldwide, this hotel is one of those where you step into the room and simply feel comforable, the colors, the bed, the balcony, the decoration, are all top notch, please see below whats my problem.

Miinukset: Almost no one speaks English except one lady on the front desk, I had to get her to my room so she can make an order to the kitchen. Also, their breakfast is not good, I am from the middle east, we dont eat rice and chicken for breakfast, so do westerns. Anyways this hotel has great potential, I really enjoyed the stay and I think they have one of the most comfortable rooms I ever accommodated (it just feels home), but I had issues communicating and the food was not really good, especially considering there are no close by restaurants so if you get stuck in evening, good luck.

Plussat: Beds were comfy. Pool was good.

Miinukset: Area was atrocious. Nothing to do in the surrounding area at all, walked for miles and couldn’t find anything. When we booked plenty of things were suggested but there was only really building sites for miles around and many closed down shops. Staff were very odd with us from the moment we arrived through until we left!

Plussat: Good welcome by some fruit and candy in the room. Nice location with a lot of fun and landscapes around.

Miinukset: Staff could not speak English well, the rooms were not spacious enough.

Plussat: Beautiful hotel great rooms and bed

Miinukset: During our stay there was 1 morning no buffet breakfast and that was not good. The second morning was the buffet breakfast back and great

Plussat: Quite clean

Miinukset: Nobody speaks English . Poor service

Plussat: Stayed in one of the Hot Spring Suites for three nights. It was a lovely room and the Hot Springs Pool area was a very relaxing space. The value for money for our stay was excellent and the hotel has a good range of facilities. A good choice of breakfast including a good range of western food was on offer.

Miinukset: Although all the staff were very polite, I was surprised being an International Hotel that English was not spoken at the reception desk and there was limited availability of food and drinks that they had on the menu in the western restaurant, with many of the options not being available.

Plussat: Just location

Plussat: Very good location, with nice stores and traditional restaurants around. Nice large room, English speaking staff. Business Center on 16th floor was very convenient as well. Great value for money, highly recommended

Miinukset: nothing

Plussat: Staff and standard of room. Very courteous staff.

Miinukset: Nothing

Plussat: The breakfast is too simple,totally below the lower expectation

Miinukset: The breakfast is extremely simple at such an expensive cost

Plussat: Very clean The staff are easy to communicate

Miinukset: Nan

Plussat: The staff was outstanding, they prepared a cake and my room to celebrate my birthday ☺️they gave us an amazing room with a huge shower room, the food at the highest Sofitel standard...thank you for the excellent stay.

Miinukset: Sorry to say that the swimming pool facility wasn’t at the same level as the rest of the hotel..the water was cold to be an indoor swimming pool and it looked very old.

Plussat: Peter was very helpful in arranging tours for us.

Miinukset: Was a bit isolated.

Plussat: staff are friendly, facilities are extremely clean. They upgraded our room for free out of generosity. We will stay here again when we come back.

Miinukset: nothing.

Plussat: The environment and the staff let me feel relax and comfortable .

Plussat: Clean hotel with very friendly staff Excellent value for money

Miinukset: N/A

Plussat: The reception mangers and helpful even in the tough situations.

Miinukset: The hotel needs redecoration. The room furniture are old and worn out. Only managers in the reception speak English. Remained staff - nothing in English.

Plussat: I am a South African that has been living in China for only 2 months so getting a hotel with staff that can speak English was great. Paula at concierge was amazing. She spoke English, called taxis for me to move around and be able to do what I went to Zhengzhou to do. She made sure my stay was pleasant and comfortable. I will definately come back to the hotel and recommend it to my other foreign friends in China

Plussat: Everything was fine especially the breakfast with many choices

Miinukset: None

Plussat: nice breakfast.

Miinukset: the traffic was not well in front of the hotel.

Plussat: The executive lounge was superb

Plussat: The service staff were excelllent, including Housekeeping and banquet.Yu Garden restaurant food however was below par.

Miinukset: Yu Garden Food was not up par compared to the prices. Fish was overcooked.

Plussat: It was great ! Thanks for all

Miinukset: All was perfect

Plussat: Staff were very friendly and helpful , the staff who were working in exclusive lounge ( Iris , chloe , Grace ) did excellent service, the cleaner ( snow) was very patient and did great job. I and my partner did have a great time there, would like to say Thank you very much!

Plussat: Very professional staff. Good breakfast, beautiful facility, staff was amazing and very helpful. It is perfect.

Miinukset: None

Plussat: All the staff were very friendly and helpful.

Miinukset: WiFi strength was weak and sometimes not available

Plussat: Comfortable room with very good bathroom design. Good heater but sometimes too warm. Free movie.

Miinukset: The subway construction site in front of main entrance still a problem, dusty and noisy. This time the room is smaller than usual. A bit disappointed.

Plussat: I had room service. They were able to deliver at 4:30 in the morning and food was still freshly cooked.

Miinukset: The room was on automatic air conditioning. It was turned off in the middle of the night while outside was 37 degrees. Also, the coffee press was wet with coffee powder. I didn’t use it at the end.

Plussat: Good buffet dinner and breakfast. Very helpful staff. All staff are very efficient. Quick check in and check out.

Miinukset: Cleanliness got worse. In front of hotel is a metro construction site. Very dirty and dusty. TV in my room didn't work so they changed. Just 2 years from last time I stayed, a lot of things got older and not well kept. Carpets in elevators are quite dirty. Slow Wifi.

Plussat: Set up

Miinukset: Staff do not speak English. Room was too hot

Plussat: The buffet 5 star The hotel is very nice Service is perfect

Miinukset: The jacuzzi needs repair There is no steam

Plussat: Hotel is really value for money. It is close to the shopping malls. Lots of things to do around at night.

Miinukset: None

Plussat: Location.

Miinukset: An in-room safe would be nice. The no smoking room smelled a little smokey.

Plussat: The location is good for shopping.

Miinukset: The staff could not speak English. They are not professional in a good service.

Plussat: Breakfast was satisfactory but there could be more western food added that would have made a massive difference to not only westerners but guests who are not accustomed to eating Chinese food of Chinese breakfast in the morning. Example of added western breakfast would be like oats, croissant or Danish pastries. The house-keeping staff that looked after the rooms on the 18th floor was very efficient and obliging. Nothing was too difficult for them. It would be nice if this was transmitted to the hotel management.

Miinukset: The choice and quality of jam could be improved as the ones on offer was of a rather poor quality and rather starchy.

Plussat: Breakfast was varied and very good so was the resteraunt The lifts were efficient and the view from the resteraunt was amazing rooms were well cleaned everyday staff very friendley great value for money. situated in the eart of a bustling area with plenty of food outlets

Miinukset: I could not fault the hotel

Plussat: I loved the room that I had. a two level room meant that I was able to have two days of meetings in my room. The staff were always very helpful.

Miinukset: I wanted an ATM in the hotel, I do not want to have to pay the commisiion that you want to have for exchange. Plus I did not come over with cash and just wanted to use an ATM as I can at Holiday Inn.

Plussat: Interiur is truly stunning. The one who build this place made it very beautiful. Unfortunately they don't look after it in a proper way, some things were broken and needed repairs, but no one seemed to care.

Miinukset: NO PERSONAL SPEAKS ENGLISH! Easiest issues cannot be solved, because they don't understand anything. Very bad personal management, how did they took to work people who can only say "hello" and nothing else? When I checked in they took 3300 euros deposit, which they said included room charges of 2500 and the deposit itself as I understood is 900. When I checked out at first they said I need to pay all room charges of almost 3000 and they they will release the deposit. It looked ridiculous! Then the other employee said that he will charge all expenses from my deposit. It was clearly what ne said! But then I saw a new charge on my card of 2967 euros and the first 3300 is still not refunded!!!! So they charged me total of more than 6000 euros! The deposit payment status on my card history is market as "completed", not booked or somthing like that. Now I have to contact them to get my money back, which takes time and efforts. VERY BAD EXPERIENCE, DO NOT RECOMMEND! Please hire personal, who speaks English, it is not 5-star attitude now!

Plussat: I was up GRADED TO A SUITE BY A FRIEND IT lived up to excellence.

Miinukset: service was superb