Zhengzhou hotellia

Plussat: Great room with massage chair and amazing bathroom

Miinukset: The takeaway breakfast was woeful

Plussat: Very close to subway station. Staff smile is comfortable. Wi-Fi speed is not slow.

Miinukset: No Toiletries. I request to bring it my room everyday. Almost all the staff Cannot use English. Restraint is very expensive and not good taste.

Miinukset: Water not hot enough

Plussat: The hotel is beautiful and would highly recommend for people to stay here. The English is quite good from staff although I like the adventure of communication. Rooms are beautiful.

Miinukset: I like the hotel.

Plussat: Short time for processing check in and out service at reception desk.

Miinukset: 1. Something wrong was happened on me when I asked reception desk to reconfirm on my reservation records with my reservation number issued by Sheraton Grand Zhengzhou Hotel after my reservations ahd been completed on booking.com. It was a sort of terrible experience that I'd ever and never before. Then I was so worried about and I could not understand such a mismatch happened between my reservations on booking.com and their corresponding information managed by the reservation system of Sheraton Grand Hotel. 2. Expect to provide shopping bags in paper with Sherton Logo printed on it for carrying items together after shopping. (ex) Zhengzhou Hilton Hotel

Plussat: Beds were comfy. Pool was good.

Miinukset: Area was atrocious. Nothing to do in the surrounding area at all, walked for miles and couldn’t find anything. When we booked plenty of things were suggested but there was only really building sites for miles around and many closed down shops. Staff were very odd with us from the moment we arrived through until we left!

Plussat: Good welcome by some fruit and candy in the room. Nice location with a lot of fun and landscapes around.

Miinukset: Staff could not speak English well, the rooms were not spacious enough.

Plussat: Beautiful hotel great rooms and bed

Miinukset: During our stay there was 1 morning no buffet breakfast and that was not good. The second morning was the buffet breakfast back and great

Plussat: Quite clean

Miinukset: Nobody speaks English . Poor service

Plussat: Stayed in one of the Hot Spring Suites for three nights. It was a lovely room and the Hot Springs Pool area was a very relaxing space. The value for money for our stay was excellent and the hotel has a good range of facilities. A good choice of breakfast including a good range of western food was on offer.

Miinukset: Although all the staff were very polite, I was surprised being an International Hotel that English was not spoken at the reception desk and there was limited availability of food and drinks that they had on the menu in the western restaurant, with many of the options not being available.

Miinukset: Staff speaks limited English

Plussat: I chose a non smoking room and i got a corner suite that had the most beautiful cityscape. The shopping nearby in the retail area was so convenient and modern.

Miinukset: The room was so big it took quite a while to get as cold as i liked.

Plussat: good location.

Plussat: Staff friendly. Great hotel and location. Clean and.comfortable room

Miinukset: Lack varian breakfast menu.

Plussat: A brand new hotel with great facilities. Room was spotless and fresh with good air conditioning. Modern bathroom with spacious walk-in shower. Well equiped gym and great breakfast with good choice of both western and chinese food available. Good location with access to metro and airport train. About 35 min from airport by taxi. Shopping and restaurants available next to the hotel.

Plussat: Just location

Plussat: Very good location, with nice stores and traditional restaurants around. Nice large room, English speaking staff. Business Center on 16th floor was very convenient as well. Great value for money, highly recommended

Miinukset: nothing

Plussat: Staff and standard of room. Very courteous staff.

Miinukset: Nothing

Plussat: The breakfast is too simple,totally below the lower expectation

Miinukset: The breakfast is extremely simple at such an expensive cost

Plussat: Very clean The staff are easy to communicate

Miinukset: Nan

Plussat: Good structure Very good food Very professional staff A special thanks to Anni Song, Wendy and Oscar who have been very kind with us and helped us anytime

Plussat: overall, it was quite and staff was very friendly. The service is good.

Miinukset: There is no spa in the hotel which is very odd for a hotel chain like Sofitel to not have one.

Plussat: the breakfast is excellent. the choice of dishes is very large and should satisfy any request. lots of fresh fruits and delicious juices. excellent coffee brews local coffee machines. no complaints about the work of the staff. everyone is very diligent, benevolent and welcoming.

Miinukset: I personally liked everything

Plussat: Staff are very friendly. YI Qiao makes sure that everything is fine via WeChat during my stay. Peter helps me to arrange my day trip on Ctrip.com because the site doesn’t accept foreign credit card. The buffet dinner and breakfast have a big selection of food.

Miinukset: The swimming pool is quite disappointing. It doesn’t look as nice as the photo. It looks old for a five star hotel and need a big refurbishment.

Plussat: Everything else was excellent!

Miinukset: Swimming pool and gym are old, tired and not very appealing to use. Urgently needs to be refurbished!! A little disappointing.

Plussat: The staff are very helpful, especially Peter and Noah from the concierge helped a lot with the airport transfer.

Miinukset: The room is way too dark, and the Aircon is weak.

Plussat: Stayed in deluxe business room with lounge access. Very confortable, clean and spacious Thanks to miaomiao and jasmine for their assistance during check in and out and also during the stay: they find fast and proper solutions for all my requests

Miinukset: Usually 5 stars hotel have more breakfast variety and bigger and more luxurious spa facilities

Plussat: Location is perfect for me. All the staffs are very friendly and helpful. Breakfast is nice. The Mon-cake provided by Mid-Aut Festive make me felling of warmth .

Plussat: Bed like a cloud, room amazingly sized, in room bathtub was glorious, amenities were excellent (restaurant, pool, bar).

Miinukset: The only thing I can find to complain about was the room service. The food was just ok. We went down to the restaurant a few times and the food was fab-frickin-tastic! But, when they brought the same food to the room it was barely luke warm and because of that, things like eggs, meat, and creme brûlée, did not taste that great.

Plussat: The staff at the Sofitel are exceedingly helpful and cheerful. It was a pleasure to interact with them and they consistently exceeded my expectations of excellent customer service. My room was extremely comfortable and the property is located in an excellent location in Zhengzhou, next to parks and restaurants.

Miinukset: It was all good!

Plussat: Location

Miinukset: The quality of their shampoo, body wash is really bad, even worse than any 3 stars hotel as well as the shower room feels very dirty

Plussat: Location and breakfast.

Miinukset: Speaking English is an issue.

Plussat: The Hotel view is incredible. When you wake up morning you can see all around Zhengzhou city. It giving you motivation and the day beginning with delicious breakfast from cityview restaurant.

Miinukset: The check-in time has been 14:00. Once i arrived reception informed that room not ready yet. The people from last night just left room and need to wait. Thus, waited 1hour. Suggest you call and check room reserve before your trips.

Plussat: Helpful staff.

Miinukset: Old fashioned rooms. Doesn’t worth that much. Only good if you go to CBD. Le Meridian much better.

Plussat: Very clean and nice environment.

Miinukset: I could hear a lot going on outside my room and the room next to me.

Plussat: Big and clean room. English movies in the TV channels which is excellent for China... Good restaurant in the ground floor Paulaner with live shows and good German food and beer.

Miinukset: If I had more time to stay...

Plussat: This hotel is very impressive. The rooms and facilities are of a very high standard. We always feel very welcome at the J W Marriott.

Miinukset: Nothing!!..

Plussat: This hotel is beautiful and all the staff are professional. The manager of this Marriott hotel did a fantastic job organising our business meetings in the executive board room. We and our clients are very impressed.

Miinukset: Nothing

Plussat: Very nice hotel all around

Miinukset: Nothing, everything was good.

Plussat: Beautiful design, comfortable beds and rooms, lounge and restaurant great.

Plussat: I had room service. They were able to deliver at 4:30 in the morning and food was still freshly cooked.

Miinukset: The room was on automatic air conditioning. It was turned off in the middle of the night while outside was 37 degrees. Also, the coffee press was wet with coffee powder. I didn’t use it at the end.

Plussat: Location

Miinukset: N/A

Plussat: 2mins walk to the nearest local food restaurant. Location convenient. To airport is only like 25mins. No jams. Front desk staffs are friendly.

Plussat: Good buffet dinner and breakfast. Very helpful staff. All staff are very efficient. Quick check in and check out.

Miinukset: Cleanliness got worse. In front of hotel is a metro construction site. Very dirty and dusty. TV in my room didn't work so they changed. Just 2 years from last time I stayed, a lot of things got older and not well kept. Carpets in elevators are quite dirty. Slow Wifi.

Plussat: Nice design

Miinukset: Service is very bad, no coffe in room « because Chinese drink tea », many toilet items missing...and i was in the « club » floor

Plussat: Breakfast was excellent and dining area was very clean, modern, and comfortable. Staff was very solicitous and helpful. Room size was phenomenal, and bathroom was amazing

Miinukset: Ongoing construction at hotel entrance made getting in and out of hotel a little bit difficult, but staff was very helpful with offering to call taxis for guests.

Plussat: The master switch for lights actually switches off all of the lights!

Miinukset: Nothing

Plussat: perfect location very close to subway and super market also. everything was very perfect...

Miinukset: Nothing..

Plussat: I was sick in the night. They help me to the hospital emergency and one of the security personnel Ted Tian has been with me 5 hours to arrange all the need in the Chinese hospital. The lobby manager Carrie is also take care of me when I came back to Hotel. Feel at home

Plussat: Very comfortable hotel, staff were very helpful took extra trouble to help me. Great breakfast.

Plussat: Nothing exceptional...a very standard Hilton hotel. The location is not great. More modern eateries were across the main thoroughfare of Jinshui Road, a very busy road and inconvenient to cross even with the overhead bridge. Escalators not working on the bridge made it very difficult for elderly people to cross the road.

Miinukset: Nothing in particular.

Plussat: This is my second time staying in Zhengzhou, and so far Hilton is the best with affordable price. The room is big and the bathroom have both bath tub and standing shower. Breakfast also vary from western to Asian dishes. It's also located in front of small size shopping district, so when you are bored staying at hotel, you can go there with walking distance. It has subway, pizza hut and KFC.

Miinukset: Some staff couldn't speak English well, so it's very hard for us since we also don't speak Chinese. There are some part in hotel area very smelly.

Plussat: Location

Miinukset: Nil

Plussat: the Amici restaurant is so good and the young man in the bar named Hoover is so friendly to everyone. He has great English and makes you feel comfortable even when travelling alone. Job well done

Plussat: Executive lounge

Miinukset: WiFi not reliable and slow

Plussat: Great place and location

Miinukset: Had an unfortunate experience with the taxi provided to us

Plussat: Very comfortable and quiet hotel with nice staff

Miinukset: Nothing

Plussat: all great

Miinukset: nothing

Plussat: Interiur is truly stunning. The one who build this place made it very beautiful. Unfortunately they don't look after it in a proper way, some things were broken and needed repairs, but no one seemed to care.

Miinukset: NO PERSONAL SPEAKS ENGLISH! Easiest issues cannot be solved, because they don't understand anything. Very bad personal management, how did they took to work people who can only say "hello" and nothing else? When I checked in they took 3300 euros deposit, which they said included room charges of 2500 and the deposit itself as I understood is 900. When I checked out at first they said I need to pay all room charges of almost 3000 and they they will release the deposit. It looked ridiculous! Then the other employee said that he will charge all expenses from my deposit. It was clearly what ne said! But then I saw a new charge on my card of 2967 euros and the first 3300 is still not refunded!!!! So they charged me total of more than 6000 euros! The deposit payment status on my card history is market as "completed", not booked or somthing like that. Now I have to contact them to get my money back, which takes time and efforts. VERY BAD EXPERIENCE, DO NOT RECOMMEND! Please hire personal, who speaks English, it is not 5-star attitude now!

Plussat: Nice rooms and excellent interiors.

Plussat: The concierge staff and the cleaning staff were really friendly. When I arrived to go up to my room but could not find the elevator a cleaning lady took me to the elevator - going the extra step - well done!

Miinukset: There was no response from the reservation department on my request, this is something I don't expect from a 5 star hotel. There was some sort of drilling taking place in the hotel at around 9 am which was annoying especially that normally Hotels provide a guest letter explaining that there is construction going on. The joints between the tiles in the bathroom were looking dirty and are in need of replacement - should not be like this in a 5 star hotel.

Plussat: Clean and big room. Nice location!

Miinukset: The breakfast is not really international, but the hotel is really nice and the stuff are so kind.

Plussat: Accommodating staff

Miinukset: Nothing

Plussat: Central location

Miinukset: Attitude of manager

Plussat: I was up GRADED TO A SUITE BY A FRIEND IT lived up to excellence.

Miinukset: service was superb

Plussat: good breakfast, friendly staffs

Miinukset: too far from train station, wifi not good. toilet blocked. hair dryer not working and only give one bath towel.

Plussat: Location

Miinukset: Food

Plussat: I like the size of the room, 50m2, huge and very comfortable. The room with two big windows and great central city view on 25th floor. The rotating restaurant on top of the building with panoramic city views while having breakfast is surely the best if all. The hotel is located at the busiest central part of the city with all the public transports and shopping centres just walking distance away.

Miinukset: no

Plussat: Comfortable and large room. Great location near 27 Square with lots of shops and restaurants within short walking distant. Good tasty breakfast with lots of variety.

Miinukset: Breakfast is at a rotating platform at top floor which makes me a little dizzy, kinda simulates sea sickness a little. But that's just for myself as my family members were all fine.

Plussat: Perfect location and clean room

Miinukset: Nothing

Plussat: Very helpful staff, the location is perfect, many shops around and close to the metro station. Breakfast is buffet style, pretty good.

Miinukset: the bed was a little too hard for me.

Plussat: Service was very good

Miinukset: Breakfast is not very good

Plussat: Very nice breakfast at the top of the hotel with view of the city, very nice rooms, free small yogurt every evening... Location close to main railway and bus station what is great if you need to catch long distance buses.

Miinukset: Not so good organized - we booked double room but there was no double first day when we came so first we got single bed room. Additionally we asked and got superior double for that first night. Also we wanted to add one more day to our reservation and asked through booking assistant three days before check in but there was no respond from hotel so at the end we had to check out and in twice (for this cases maybe better to call the hotel directly what we did not do).

Plussat: Cleaner, Miss Qi good and helpful

Plussat: Location especially

Miinukset: Location was great. Subway is so close to the hotel, also any kind of shops and malls.it is worth to stay this hotel

Plussat: I must say the stay was good and have to give credit to Mr. Bresson for his help and support while I was there! Please ask for bresson as he speaks english and can help you out in any aspect. He's usually in the afternoon shift, so miss out of u need to find a location for shopping or anything else. They gave me singke twin beds with additional child bed, God knows for what reason!

Miinukset: I was very upset with the staff at the check out as they wouldn't understand anything even though I tried google translate. I wanted the invoice for my stay for which I had paid with my credit card and even after showing the payment done they were not ready to print one. They were saying that they cannot give invoice as it has been booked through booking.com and that I need to go online and print the invoice, daaaaayum! And then another gentleman comes and says he needs invoice and they just print out one 8n english, wat bu.....st! The taxi that was waiting for me to take me to the airport got paranoid as well and was about to leave with the other gentleman! Anyways, other than this misunderstanding or lack of understanding from their end, rest were ok! There wasnt much of any view either.....

Plussat: Staff was super helpful. Francis went out of his way to help make sure I made my meetings by checking traffic conditions and scheduling taxi pick up. Exceptional service!

Plussat: Room is excellent, Food is nice

Miinukset: wifi is terrible

Miinukset: I booked online but nowhere did it mention my room would be "Minions" themed. It felt childish, odd and quite unprofessional. I did not book as a family or with children so I can't understand why I was given that room. As I arrived very late and tired, I couldn't be bothered requesting a room change.

Plussat: Good location and good and neat hotels

Miinukset: Staff hardly understand English hence making communications so difficult. Also breaks lacks much variety for international visitor. Menu was 90% CHINESE.

Plussat: Food and service was very good staff was very friendly good stay

Miinukset: TV keep changing channel and speaker worn

Plussat: Breakfast was pretty good. Room is large and bed is comfortable. Internet and WiFi is quick.

Miinukset: Toilet had a strange smell. TV/Movie selection was pathetic for a 4 star hotel. Not even CNN or any pay per view movies were available. The location is not the most convenient, you have to walk about 5 mins to get to a major street to get a taxi.

Plussat: Really nothing, whatever qualified as ‚ok’ was just average, well below the expectations.

Miinukset: 1. The stuff. They don’t speak English, can’t run a payment by credit card properly (I got charged twice, card and cash once they’ve announced the card didn’t go through), they shared my personal details with a stranger hoping she can help them with English (even though I objected loudly in Chinese, as I can speak Chinese) etc. 2. The room. Smelly, dirty, bad aircon. 3. Location. Next to construction area, sp very loud.

Plussat: The staff very friendly and helpful , room had a nice view over the lake ,spacious I think I was upgraded for free .

Miinukset: better english apeaking waiters .

Plussat: Staff front desk very​ helpful.​ Room service​cleaning so good.

Plussat: Friendly service and breakfast included in the price. I could not fault the staff apart from the language problem at times. Overall very good

Miinukset: the bathroom was a little small. There was no leisure centre and the restaurant breakfast is mainly Chinese food only.

Plussat: The price and location is good. The room rate including breakfast is value for money. Guest can use the swimming pool in Crown plaza next door. It is definitely a plus for a 3 star hotel. The staff are caring and offers a small gift after my stay!

Miinukset: The room smells smokey. I don’t know if they offer non smoking room

Plussat: The staff were very good. They tried to cross the language difference ..English vs Mandarin . Made arrangements for tour and travel and ensure that travel was easy. . the stay was good.

Plussat: Perhaps you could include another cereal like oats and muffins. Your coffee surely needs to be improved. You may want to consider adding butter.

Miinukset: The bath towels are not absorbent enough.

Plussat: Beautiful Park near Hotel. Convenient location , not far from metro.

Plussat: Effective staff. Clean hotel. Good location for my needs. Quite good breakfast. Very good price/quality ratio. Not far from metro station (about 1 km).

Plussat: Very very nice and polite staff. Perfect.

Miinukset: Breakfast so so. For a like-international hotel, they need to bring some international food. Right now all is Chinese. Location is not easy, far from subway station.

Plussat: Pool was very nice. Don't forget your bathing cap, they are required in China. Staff was very nice. Good location. Rooms were clean.

Miinukset: Pool was not on site, as advertised. It was quite a walk, even more so because of the construction. Pool was also very hard to find. Breakfast was not very western. Everything was just a little off flavor wise.