Etsi halvat lennot: Air China

Miinukset: Couldn't reach airline by phone to change my flight. After several attempts and an hour on hold they disconnected. Website won't help. Air China isn't a reliable airline.

Miinukset: Gate change notice

Plussat: The seats were super uncomfortable lame service

Miinukset: Everything bad hygiene dirty seats and airplane

Miinukset: Flight was delayed, again!

Miinukset: Horrible experience of sitting on the tarmac for more than four hours with no air conditioning in New York on a 95 degree day. I thought I would die. There seemed to be no concern among the crew for our extreme discomfort.

Plussat: I booked my business flight through kayak, but looks like kayak is using Flyus.com who’s has a nasty customer service. Even requesting meals cost money. Air China can’t do anything with my flight and are sending me to the kayak.com. I will never again book through kayak and will be reporting this

Miinukset: Don’t sell services through Flyus.com.

Miinukset: The flight is cancelled and nobody had notified us. I only find out when I went to airport. No good

Plussat: I finally got to where I needed to be.

Miinukset: Try be get there on time and not have to delay from original schedule for 5 hours.

Plussat: Flight is okay when it is on time.

Miinukset: We arrived to our destination 12 hours late both going there and coming back due to delayed flights and missed connecting flights. Dealing with airport staff was a nightmare because the lines were long and counters were understaffed.

Very awful experience

Miinukset: 1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore.

Plussat: nothing

Miinukset: the food is simply awful... the lock to my luggage was removed and they didn't leave any notice of inspection

Plussat: The crew was good. The food was OK.

Miinukset: The battery for my electric wheelchair was seized in China for being over regulation (despite the fact that it was not). No accommodation was provided. AirChina put me on the plane after inspecting the battery. I would discourage any disabled passengers from traveling through China)

Plussat: Crew pleasant and friendly

Miinukset: The food is terrible. Selection of beverages and meals very limited.

Plussat: Nothing

Miinukset: Lost our bags twice and 19 hr flight became 31 hours to get to our destination. Now return flight is already delayed 1 1/2 hours

Miinukset: I experienced a long delay and got stuck sitting in plane got another 2 hours after boarding before we could take off

Miinukset: Be on time

Plussat: Good crews!

Miinukset: I’m still at the airport. I haven’t gotten back to my final destination yet. The first flight got delayed and the second one left. Everything got messed up.

Plussat: The kind crew

Miinukset: Same meal three times in a row. The flight had to return three hours into the flight. I would like a refund

Plussat: Kind staff

Miinukset: Same meal three times in a row. Plane had to turn around 4 hours into the flight. I would like a refund.

Plussat: Overall good flight

Miinukset: First flight was delayed which resulted in the missed connection, overnight stay in Beijing and lost time in our final destination

Miinukset: Touch screens don’t work very well.

Plussat: There was a 2-hour delay after all the passengers boarded.

Miinukset: Boarding process in Beijing Airport.

Plussat: The food was not bad. The crew was okay and definitely not amazing.

Miinukset: Seats could be bigger and more comfortable like their alliance partners ANA, Asiana and Eva.

Plussat: the Japanese staff was friendly and nice

Miinukset: i am very sorry to say this but the food is simply disgusting

Plussat: nothing

Miinukset: the food was awful! flight the crew was blatant and not very friendly. they need to learn how to serve customer. i've been traveling with many airlines but Air China is the worst ever!

Plussat: Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot.

Miinukset: Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot.

Miinukset: Without any explanation, Air China delayed my flight from Beijing to Hong Kong for 3 hours and ground staff still had an bad attitude toward hundreds of passengers asking questions.