Etsi halvat lennot: Wizz Air

Plussat: Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports.

Miinukset: 6 hours delay due to bad weather.

Plussat: I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight.

Miinukset: I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely.

Miinukset: Flight was over booked

Plussat: Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time.

Miinukset: The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags.

Plussat: The cheap fares

Miinukset: Airplane was filthy, needed a thorough cleaning. More padding on the seat.

Plussat: crew and boarding was nice

Miinukset: don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked.

Miinukset: Flight was late abolutnie 1 hour

Plussat: Prices on in flight purchases

Miinukset: Boarding was ridiculous, check in lady had no idea what an infant is and how their own app works. Suggested us to use the e-gate with an infant and angrily put us at the back of the cue. The infant wanted to breastfeed...

Plussat: We landed

Miinukset: Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway

Miinukset: The seats are cramped and you have to pay for snacks and water

Plussat: I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers.

Miinukset: We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus.

Plussat: Friendly crew

Miinukset: Long check-in lines Seats uncomfortable

Plussat: I did not had a seat

Miinukset: I did not had a seat

Miinukset: Delay on departure and no bus at arrival

Miinukset: Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!

Plussat: Ok flight

Miinukset: Comply with departure times

Plussat: Once boarding started it was very fast and flight left shortly after

Miinukset: Seats are very uncomfortable

Miinukset: Both flues were really delay really disappointed

Miinukset: Space between the seats.

Plussat: The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time).

Miinukset: Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!

Miinukset: Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back.

Miinukset: It was hot and stuffy and dirty

Miinukset: Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t.

Plussat: Price of ticket

Miinukset: Seats are terrible.

Plussat: Clean

Miinukset: Claustrophobic

Miinukset: The flight was delayed for 40 min

Miinukset: Was delayed

Miinukset: Changing in luggage information was annoying

Miinukset: 1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered.

Miinukset: Seats are terrible.

Plussat: The crew was really nice

Miinukset: 1h30 delay for no specific reason is unacceptable

Wouldn't use a again

Miinukset: Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either.

Miinukset: I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!

Once we got pack check in things were okay

Plussat: On time departure

Miinukset: We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic.

Sub par service

Plussat: Flight arrived

Miinukset: Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual.

Plussat: The flight arrived ten minutes early at our destination.

Miinukset: Extremely small and uncomfortable seats even for a small person.

baggage fee

Plussat: I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!

Miinukset: That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information.