Etsi halvat lennot: Air India

Plussat: Good value/price. Baggage retrieval time quick.

Miinukset: Flight delayed.

Plussat: Again, I did not require much service.

Miinukset: An on time departure would have been preferred.

Plussat: Air India ground staff do not have proper planning and allocation of Seats

Miinukset: Smile and patience

Plussat: Boarding was a mess. Stood in line for over 90 mins. They don’t have Airport checkin kiosks. Flight delayed over 2hours without information to the passengers! Seats are beat up. Lavatories dirty within 3 hours of flying, and this was an 18hour non stop!

Miinukset: Please don’t book Air India

Miinukset: Offer some form of entertainment or alternatively free access to internet.

Miinukset: Proper meal for lunch but for dinner we were given snack foods (croissant, fruit salad and chocolate cake). Also my bag got left in Delhi as I had a fast transfer - Got it back but it was quite stressful!

Plussat: The cabin was nice quiet and peaceful

Miinukset: Flight got delayed but was not informed. Incoming was late so (which captain informed during in alight announcment). ] Im sure AI new well in advance that this flight will be delayed for sure. Should have informed the passengers!

Plussat: Very rude crews

Miinukset: Seat had some chewing gum and when I complained. I get just covered with a cloth very very unhygienic flights

Miinukset: Food could have been better... The croissants were not of good quality.. For entertainment there was nothing on board on the TV.

Miinukset: Never ever travel by this airline. The flight was delayed by three hours and no one at the at airport was available from Air India to at least tell us when it going to fly.Despite having a business class ticket we were made to stand for three hours and no reason was given for the delay. No question

Miinukset: Tired aircraft! Even though I’m a premium Star alliance member they still only allow one carry on. I am on a round the world business class trip and I never check luggage. I have a carry on and a small personal briefcase and was forced to check my carry on. Never again will I fly Air India.

Plussat: Service is not good..

Plussat: Nothing

Miinukset: Lines at check in counters were too long and there were less number of CSRs available. It took me 2 hours 30 minutes to check-in and get boarding passes. Same thing happened for the bag drop line and it took 1 hour 30 minutes

Plussat: Lag space was okay

Miinukset: Lines at check in counters were too long and there were less number of CSRs available.

Miinukset: Extremely long flight. Added a stop over at last minute. Crew doesnt care for anyone.

Miinukset: Cancelled my flight and changed my schedule to next day with out intimating me till last minute which is very rediculous.

The crew is bad the

Miinukset: The crew is not organised and not giving good hospitality and especially they are unaware of food what they are distributing

Miinukset: Late departure

Plussat: Just horrible

Miinukset: Worst business class ever! The seats were horrible, 2 seats together, no privacy, no lie flat seats, the window seat person has to wkke up the aisle seat person to cross his seat to go to the bathroom. The air hostesse and the plane crea cordoned of 9 seats in the middle with curtains for themselve

Plussat: Crew were excellent

Miinukset: Though I paid extra baggage charges at JFK , traveling all the way to Ranchi. At Delhi I was asked again to pay for the baggage, I had to call the supervisor to stress my point, even after showing the receipt which had stamped as 'IXR' for Ranchi

Miinukset: Air India will reschedule your flight and offer no customer service support. Or, actually, they will disrespect you and willfully make things harder for you if you complain or try to rectify the situation. Staff are disinvested and management are incompetent. Avoid Air India if at all possible.

Miinukset: Improve in all aspects

Plussat: The crew was ok. I was calling for assistance for a bottle of water but no one comes to me. It's been more than 45 min.

Miinukset: There was hair in my food.

Miinukset: Flight delays

Miinukset: The flight departed 5 hours late from Delhi.

Plussat: Arrived early . Really rude air hostess told me to go and sit down .I was standing because my feet were swollen .So rude .

Miinukset: On the ay out broken seat no TVs no choice of food poor service . Return better seat , vegetarian option was potatoes curry with rice ,fruit with ? A bug in it ( yet to go under microscope ) and a rice based desert !! Poor choice of films . No service between meals unless you went and asked for

Plussat: 8 horas de atrasó en la salida del vuelo la comida solo con picante sin otras opciones

Miinukset: la amabilidad del personal a bordo

Plussat: nothing

Miinukset: everything starting from delayed flight to communications

Miinukset: The did can be better

Plussat: Nothing

Miinukset: Service, acknowledgement of the mistakes and efforts to improve on it. No information was provided for the schedule change. The seats were not functional, the entertainment center did not work.