Etsi halvat lennot: Air India

more than an hour late

Plussat: the crew was nice

Miinukset: Flight was more than an hour late, it was never explained to us why. That is not a good professional practice- this should be explained to passengers. Boarding was disorganized and seemed to take longer because people were looking for places to stow their carry ons and taking up carry on space with their jackets.

Pathetic

Miinukset: We didn’t got flt pnr & was unable to travel...ticket booked couldn’t be localetd by Air India & it’s fake site & there is no reply We r going for police complaint against ur website & sasta ticket...thru whom ticket is booked

Plussat: On time Baggage handling is quick

Miinukset: Inside cabin cleanliness is bad

Miinukset: For my return journey I had to contact the airlines for change of date. It was a nightmare experience. Each time I called, I had to spend minimum of 45/60 minutes on hold while I was repeatedly pushed to new agents. This might be the only airline which would require an international passenger to visit the booking office personally to claim exemptions from date change penalty. ( my mother passed away and I wanted exemption because of bereavement)And to top it, no one knew the location of the booking office...

Miinukset: Leg room was poor. All the aisle and window seats were being sold at extra rates. Entertainment system was pre-historic with very limited choices. Food was bland and nothing appealing. The staff, for most part was invisible. They appeared during the serving of the meals and then vanished.

Miinukset: The remote control or the touch screen weren’t working. No one could do anything about it. Seat 37J. Spent 16 hours without any television/screen support