Etsi halvat lennot: Air India

Miinukset: Seats were horrible, Tv was broken,

Miinukset: The headphones are not working

Plussat: with 23 years old aircraft, I expected the seats are not comfortable. Same with the entertainment screen, it did not work for almost half the flight and after that, it started working like 1990s PC. The meal okay compared to other flights. From Ahmedabad to Delhi, there was no meal.

Miinukset: The attitude of check-in staff. The Check-in lady was rude to talk, felt like she does not want to help me, answered my question after repeating it 3 times. Also, at the boarding gate, same staff.

Plussat: The itinerary and the fact that the flight was uneventful was the only good part.

Miinukset: The gentry itself

Plussat: This is a state run airline. The only thing that was good was the itinerary.

Miinukset: The gentry always sucks

Plussat: Most important job of moving people during pandemic is no easy and AI is doing it on timely manner.

Miinukset: Aircraft maintenance

Miinukset: can't help

Miinukset: garage service

Plussat: Nothing

Miinukset: old aircraft. entertainment system was old. Couldn't charge my phone. flight attendants weren't responsive to my call.

Plussat: Nothing. Aircraft was old. Entertainment system wasn't working well. Flight attendants didn't seem to care much about service. They didn't even notice or come to my location when I turned the flight attendant light on

Miinukset: Entertainment system needs to be fixed. Couldn't even charge my phone. Aircraft needs to be upgraded. It's too old. Flight attendant's need to be nicer and attentive.

Miinukset: Worst ever customer service

Miinukset: Worst customer service

Miinukset: Security check-in, Food and providing entertainment.

Plussat: Nothing

Miinukset: Everything Sets, lights, bathroom, food, service, Lots of maintenance issues

Plussat: Nothing was “great”. Food was reasonably good. The staff was courteous enough.

Miinukset: Delay for 2 hours after boarding, with no Air conditioning.That’s unacceptable. The entertainment system not working even after resetting by the crew. I was told many seats had the similar problem !!

Plussat: Crew was good. Seats suck. Mine was not even working. Had to call the crew 4-5 times to recline and upright.

Miinukset: No wifi, no entertainment, bad seats.

Plussat: Food was good

Miinukset: Very poor boarding process with unnecessary security checks at the gate with long lines, no priority for business class passengers, old dirty seats, had to ask for blankets and basic amenities, service was poor. Not up to standards for other airlines for business class travel

Plussat: Food was good

Miinukset: No entertainment options, dirty seats, minimal space between seats in business class- expected more from a business class travel- did not meet expectations

Miinukset: Clean bathroom

Plussat: Nothing

Miinukset: Upon arrival was told that pcr test is required. Airline did not communicate this in time to me. Asked air india staff to change/rebook ticket. They told me that i have to do it online. I went online there was no option to rebook. Sent an e-mail with booking ref for date change agreeing to even pay fare difference, no reply received from Air India. Pathetic service

Plussat: The seat was spacious.

Miinukset: They could have provided a pillow. The entertainment choices was very poor.

Plussat: They were ok.

Miinukset: I think so.

Plussat: Seat was not at all comfortable. Checked in bag was found damaged when it arrived at belt in kochi. Officials didn’t bother to lodge a report.

Miinukset: Crew was not helpful

Miinukset: Crew sounds mean and lies often Why do they have to lie???

Plussat: Nothing

Miinukset: Treating international travels with respect

Miinukset: EVERYTHING

Plussat: FOOD WAS OKAY

Miinukset: NEED IMPROVEMENT IN CUSTOMER SERVICE, I DONT THINK I WOULD EVER TRAVEL WITH AIR INDIA. VERY VERY VERY POOOOR SEVICE.

Plussat: Pathetic experience all around

Miinukset: pathetic experience

Miinukset: poor customer service by Airindia

Plussat: Pathetic

Miinukset: pathetic customer service

Plussat: Crew members not responding,tv not working,seat not comfortable

Miinukset: Better entertainment,comfortable seating

Plussat: Tv not working,seating not comfortable

Miinukset: Poor costumer service.

Miinukset: It would have been better if you would have told me that I need a transit visa in delhi,terrible customer service and ridiculously poor responsibility through your team of reservation that cost me to loose my 600 dollars for nothing coz they refused me to board on plane,and when I called you from airport,you never responded back to me, I am not recommending anyone to book their flight through your website

Plussat: Food was decent

Miinukset: This flight needs a total rehab..... the amount of electrical failures it has, it might be a disaster waiting to happen

Plussat: overall safety is good

Miinukset: media is not at all working and its hard on such long flights without media especially when you are traveling with kids

Plussat: Nothing

Miinukset: Cleanliness of the flight. Horrible bathrooms.

Plussat: Horrible. Airhostess was not respectful towards other passengers.

Miinukset: Cleanliness! Bathrooms were horrible. Absolute no maintenance.

Plussat: Time to destination with non stop flight is excellent.

Miinukset: Crew addressing elderly people, My mom was provided food until she went and explicitly asked for food.

Plussat: Checkin bag missed. Worst Air india

Plussat: 1 check in bag missed. Launched the complaint and still no use.

Miinukset: Make sure no bags misssed

Plussat: Crew is very poor

Miinukset: Social distancing no middle seat precautions

Miinukset: Air India promises to give you minimal service and maximum prices due to COVID. Horrible business class seats

Miinukset: Air India needs to be competitive and offer better services that is on par with other international airlines.

Miinukset: No entertainment at all even in business class

Miinukset: Food given was veg even though i had asked for non veg. The flight attendant said they can't give non veg. Attendant not helpful

Miinukset: AirIndia did not support me at all in this emergency situation of corona. very disappointing.

Plussat: Crew OK. Non functional remotes, usb ports...Outdated entertainmennt content...below average catering needs.....even hot towelrolls were not provided. I flew Singapore Airlines and Emirates....excellent passenger care. Air India operating an international route should choose better craft and services ....imperative

Miinukset: How about rendering the airline private, perhaps then, to survive, they would improve services. Now they are over-indulged public sector